Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,287 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,287 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Amy Huff

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299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked well for me, a bit pricey, but got me what I needed - when I needed it.”

Helpful Report

Posted 19 hours ago

Hi Mark, It's great to hear that Shiply was able to meet your needs and deliver your items when you needed them. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 10 hours ago

“Some carriers are scammers on shiply and some are good so do your research on reviews before committing with anyone.”

Helpful Report

Posted 1 week ago

Hi Ron, It is essential to do thorough research before choosing a carrier on Shiply. While the majority of carriers on our platform are reputable and reliable, like any marketplace, there can be some outliers. We strongly encourage users to check reviews, ratings, and feedback from previous customers to make an informed decision. Your peace of mind and satisfaction are paramount to us, so please take the time to ensure you're comfortable with your choice before committing. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Best regards, John

Posted 1 week ago

“Grundsätzlich gute Sache! Hatte aber, trotz Angabe eines größeren Zeitrahmens, so meine Probleme das auf den Punkt zu klären. Da der Abholort nicht 24/7 parat stehen konnte, war es "zeitmässig" schwer 2 Orte "unter einen Hut" zu bekommen, wenn man keine Kontaktdaten wie Handynr. sofort austauschen kann. Was erst nach Auftragsannahme ging. So wird es ein ewiges hin+ her! Sonst alles gut gelaufen.”

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Posted 1 week ago

“Erste Angebote kommen schnell, leider dauerte, in meinem Fall, die Freischaltung mit dem Spediteur lange.”

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Posted 2 weeks ago

“Sehr hohe Vermittlungsgebühren”

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Posted 3 weeks ago

“Leider ist es ein Problem eine Quittung zu bekommen für die Provision”

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Posted 1 month ago

“Ist übersichtlich gut gemacht aber zu Teuer die Gebühren”

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Posted 2 months ago

“It's necessary to wait three or four days, till the affortable bids flow in”

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Posted 2 months ago

Hi, We understand that finding affordable bids for your shipment is important to you. Transport providers may take some time to review and bid on your listing. This allows them to consider various factors, such as their current availability, the specific requirements of your shipment, and the distance involved. Typically, transport providers are able to review and submit bids for listings within a few minutes to hours. However, if you have not received any bids within three to four days, reviewing and potentially adjusting some details of your listing may be beneficial. We recommend checking the accuracy and completeness of your listing details, including the pickup and delivery addresses, shipment dimensions, and any special requirements. Sometimes, small adjustments can help attract more bids from transport providers. If you continue to experience difficulties or have any questions, please don't hesitate to reach out to our customer support team at support@shiply.com. We're here to assist you and ensure a successful shipping experience. Kind Regards, Megan

Posted 2 months ago

“youll wait you whole live for invice for shiply provision / service as company its bad to use little like deal with gipsies”

Helpful Report

Posted 2 months ago

Hi Timm, We can only provide you with a receipt for the deposit payment made. Your chosen courier would need to issue a receipt/invoice for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“Good interface, though the customer support took quite some time”

Helpful Report

Posted 2 months ago

Hi, We're glad to hear that you found our interface user-friendly. However, we apologize for any delay you experienced in receiving support from our customer service team. We strive to provide timely assistance to all our users, and we'll work to improve our response times in the future. If you have any further feedback or need assistance, please don't hesitate to contact us at support@shiply.com. I appreciate your understanding. Kind Regards, Steve

Posted 2 months ago

“Found good value delivery, but Shipley are slow to refund my money from failed delivery”

Helpful Report

Posted 2 months ago

Hi Dave, We apologise for the delay in processing your refund for the failed delivery. We understand the importance of timely resolution in such situations. We aim to process refunds promptly upon receiving the request. However, the timeline for receiving the refund in your account may vary depending on your bank's processing times. If you have any further concerns or require assistance, please don't hesitate to contact us at support@shiply.com. We appreciate your patience and understanding. Kind Regards, Anne

Posted 2 months ago

“A website that is a broker for other freight brokers”

Helpful Report

Posted 2 months ago

Hi Dustin, Thanks for your feedback. Shiply acts as a platform that connects customers with transport providers. We facilitate this process by allowing customers to list their transportation needs, and then transport providers can bid on those listings to offer their services. This system helps customers find competitive prices and transport providers to find jobs that match their capabilities. If you have any further questions about how Shiply works or if there's anything else we can assist you with, please feel free to reach out to our support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“30% sofortiger Abzug durch Shiply- nur für die Vermittlung - ist unverhältnismäßig gegenüber dem Transporteur”

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Posted 2 months ago

“Shiply works but the fee is much to high”

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Posted 2 months ago

Hi Axel, We appreciate your feedback. Our fee structure is designed to cover the costs associated with running the platform, ensuring a smooth experience for both customers and transport providers. We regularly review our pricing to maintain fairness and competitiveness in the market. If you have specific suggestions or concerns regarding our fees, we encourage you to share them with us at support@shiply.com. Your input helps us make informed decisions about our services. Thank you for using Shiply, and we look forward to continuing to provide you with efficient shipping solutions. If you have any further questions or feedback, please don't hesitate to reach out. Kind Regards, Steve

Posted 2 months ago

“Smooth conversation and set up but delivery was delayed several times and I was not told that it was curb delivery. I was asked about helping with unloading but never told I would have to do the entire thing alone. How am I expected to move an entire grandfather clock by myself? This needs to be explained more as I would have chosen a company that was door to door instead. Absolutely ridiculous.”

Helpful Report

Posted 3 months ago

Hi Dianna, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any specific concerns or if there's anything we can do to assist you further, please feel free to contact us at support@shiply.com. Your satisfaction is important to us, and we want to work towards resolving any issues you may have. Kind Regards, Megan

Posted 3 months ago

“Naja wenn mann eine Überweisung tätigt dann ist klar das das geld erst in 2-3 tagen da ist und nicht schon nach 2 stunden.”

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Posted 3 months ago

“Domage que les moyens de communications en cas de problème soient aussi compliqués”

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Posted 3 months ago

“I received an email from the company saying that they would prefer to be paid prior to delivery - but could be paid on arrival as long as the payment was made within 10 mins. Then I received a call from the delivery guy saying that they were half an hour away and needed paying before they arrived and to confirm that i had done this by text. I did this - as he had ne over a barrel - I had paid for the dressing table - then he wanted a screenshot of the transfer - he apparently could not check his own account! Quite abrupt no social skills. The only reason they got 3 stars was because it was picked up and dropped off.”

Helpful Report

Posted 3 months ago

Hi Karen, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“I do not like that I cannot talk to the shipper before confirming with a purchase .”

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Posted 3 months ago

Hi, We appreciate your feedback. Shiply's platform is designed to facilitate communication between users and transport providers primarily through messaging on the platform. This helps in documenting important details related to the shipment and ensures clarity in the agreement. However, if you have specific concerns or questions that you'd like to discuss with the transport provider before confirming the purchase, you can use the messaging system on Shiply to communicate and seek clarification. Most transport providers on Shiply are responsive to messages and are willing to address any queries you may have. If you encounter difficulties or have further suggestions, feel free to reach out to our support team at support@shiply.com. We're here to assist you. Kind Regards, Steve

Posted 3 months ago

“My first accepted quote did not go well. Shiply helped me to switch to another quote and that went well.”

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Posted 3 months ago

Hi Chris, I'm glad to hear that our customer support team at Shiply was able to assist you in resolving the issue with your first accepted quote and that the second arrangement went well. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

Shiply is rated 4.5 based on 41,287 reviews