Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,553 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very high fee!”

Helpful Report

Posted 1 week ago

Hi Eva, Sorry to hear about your experience. I understand how frustrating it must have been to receive a quote that felt unreasonable for your shipment. Transport providers on Shiply set their own prices based on factors such as route efficiency, availability, and demand. This can sometimes result in higher quotes, but you’re never obliged to accept any offer that doesn’t feel right. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com, and our team will be happy to assist. Kind Regards, John

Posted 1 week ago

“I am not happy that my deposit all went straight to Shipley. I thought it would have been deducted from the shippers" but it was not”

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Posted 2 weeks ago

Hi, Thank you for your feedback. The deposit paid to Shiply forms part of our commission for providing the platform and connecting you with transport providers. It is not deducted from the remaining balance owed to your transport provider, which is paid directly to them upon delivery. We understand this can be unexpected, and we appreciate you raising it. Our fee structure is outlined in our Terms at www.shiply.com/terms for full transparency. If you have any further questions, feel free to reach out to our support team at support@shiply.com. We're happy to help. Kind Regards, John

Posted 2 weeks ago

“the pre payment it is too expensive”

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Posted 3 weeks ago

Hi, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. We're always working to improve the user experience, and we take your comments seriously. Your feedback will be considered in our ongoing efforts to make Shiply a better platform for all users. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Kind Regards, John

Posted 3 weeks ago

“Great service, will use again”

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Posted 1 month ago

Hi, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with your chosen transport provider. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Steve

Posted 1 month ago

“Generell gut, aber die Gebühren sind relativ hoch.”

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Posted 1 month ago

“Shiply made it easy, with prompt response and bids. Sam with Putt Putt Go was very accommodating and professional. He delivered our boat on time and even launched it for us. We couldn't have asked for a smoother experience. Sam is the Man.; God bless you Sam!!”

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Posted 1 month ago

Hi Larry, Thank you for your review. We’re really pleased to hear you had a smooth experience using Shiply and that your chosen transporter provided such a professional and helpful service. If you ever need assistance again, please feel free to email our support team at support@shiply.com. Kind Regards, Megan

Posted 1 month ago

“Wäre gut das wenn man neu ist eine kleine Einleitung hat damit man weis wie es abläuft”

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Posted 2 months ago

“Okay..........”

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Posted 2 months ago

Hi Max, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with the service provider. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 2 months ago

“What I liked: great platform to receive several offers wiht competitive prices, helpful reviews to get an impression of quality of service provider, and I found a reliable shipping company which did the job well. What I didn't like: I paid the downpayment via bank transfer as I didn't want to use my credit card. It took more than a week to process the transfer on Shiply's side after payment from my side. Only then could I reach the shipping company to agree on shipping dates. Luckily it was not a time sensitive shipment. The slow processing is not great customer service in an era of fast payment options ...”

Helpful Report

Posted 2 months ago

Hi, Sorry to hear about the delay with the bank transfer. I understand how frustrating it can be when payment processing slows down the next steps in arranging a shipment. Bank transfers can sometimes take longer to verify compared with card payments, as they require manual confirmation on our side before the booking can proceed. That said, we appreciate your feedback about the processing time and will continue working to improve the experience. If you ever need help with a booking in the future, please contact support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 2 months ago

“Gerne jederzeit wieder!”

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Posted 2 months ago

“Nada que he cancelado yo, ningun problema p”

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Posted 2 months ago

“Der Transport hat sehr gut funktioniert. Leider war der angebotene Preis lediglich ca. 40% der Gesamtkosten.”

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Posted 2 months ago

“jjhbmmbmjkgkgk bgj g”

Helpful Report

Posted 3 months ago

Hi, Thank you for using Shiply. If you need any assistance or have any questions about a booking, please contact support@shiply.com, and our team will be happy to help. Kind Regards, Anne

Posted 3 months ago

“You do not get an answer on your mails to support. Anything else works!”

Helpful Report

Posted 3 months ago

Hi, We aim to provide prompt and helpful assistance to all our customers, and it's disheartening to hear that we have fallen short of your expectations. Please know that your feedback is valuable to us, and we take it seriously. We continuously strive to improve our customer service and ensure that every customer has a positive experience with Shiply. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com, and we will try to get back to you as soon as possible. Kind Regards, John

Posted 3 months ago

“Keine offizielle Rechnung für die 85 € Anzahlung.”

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Posted 3 months ago

“Sehr gut organisiert zwei Sterne Abzug da manche Lieferanten keine Umsatzsteuerausweisen können und das nirgends steht.”

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Posted 3 months ago

“Decent price”

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Posted 3 months ago

Hi, Thank you for sharing your feedback with us. We’re glad the price worked for you. If you need help with a past booking or have any questions about using the platform again, please contact support@shiply.com, and we’ll be happy to assist. Kind Regards, Megan

Posted 3 months ago

“Many fees”

Helpful Report

Posted 4 months ago

Hi Tony, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. We're always working to improve the user experience and take your feedback seriously. Your feedback will be considered as part of our ongoing efforts to make Shiply a better platform for all users. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Kind Regards, Megan

Posted 4 months ago

“Zahlungsmethode Überweisung führt zu langen Verzögerungen, Spediteur wird erst danach über Auftragserteilung informiert. Shiply schickt Nachrichten mit toten Links. Positiv: Man findet leicht seinen Spediteur, das hat wirklich toll geklappt.”

Helpful Report

Posted 6 months ago

“Shiply does provide a valuable service in connecting independent shippers with customers but I find the website crude and some of the policies less transparent than they should be. I have had 2 good experiences that I mostly credit to the drivers. On their side, Shiply could up their game.”

Helpful Report

Posted 7 months ago

Hi, Thanks for sharing your thoughts. I'm glad to hear you’ve had a couple of good experiences with your drivers, though we’re sorry to learn that parts of the website and our policies felt unclear or outdated. We appreciate your feedback and understand how transparency and ease of use make a big difference when arranging transport. If anything seems unclear, please see our Terms & Conditions and Policies at www.shiply.com/terms. If you have any specific suggestions or need help with your account, please feel free to email us at support@shiply.com. We’d be happy to hear from you. Kind Regards, John

Posted 7 months ago

Shiply is rated 4.5 based on 43,553 reviews