Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,487 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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381

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The first company I worked with was awful and was not able to get my car out despite an extended deadline. Communication was bad and the whole process was unnecesarily stressfull. The second company was supurb. They were on time and comunicative.”

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Posted 2 weeks ago

Hi Melodie, I'm sorry to hear that your initial experience on the platform caused you unnecessary stress. That’s certainly not the level of service we aim to facilitate. I'm glad to hear your second transport provider delivered a much better experience — I know how important clear communication and reliability are. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“Shiply was of no assistance in resolving my delivery issue with the transportation company. They were only good in assisting finding a company to do transport but when I ran into a delivery problem they said it would need to be resolved with the transportation company they could only forward my concerns.”

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Posted 2 weeks ago

Hi Marianne, I'm really sorry to hear that your experience didn’t meet expectations. While Shiply helps connect users with transport providers, we understand how frustrating it can be when issues arise during delivery. We always aim to support where we can, including forwarding concerns, helping mediate communication, and reviewing provider conduct. That said, as the agreement is directly between you and the transporter, our ability to intervene in disputes is limited. If there's any unresolved matter, please don’t hesitate to email us at support@shiply.com. We’d be glad to take another look. Kind regards, Steve

Posted 2 weeks ago

“Donnez votre avis sur les devis.”

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Posted 1 month ago

“sadly we had no phone calls all day. The collection and delivery was planned between 5 and 7. I received emails after I was chasing it but no calls to sender nor myself until a few minutes before. Finally delivery around 8.30 P.M. Had I received a call I would not have rushed to be home by 5 p.m. The delivery guys were great and blamed admin. Information is crucial rather than apologising after agreed time missed. I hope they understand in future calling is why we sent our number not minutes before but hours before to confirm times not after.”

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Posted 1 month ago

Hi Adrienne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Guter Ansatz, aber intransparente AGB und verbesserungswürdige Abwicklung! Ich habe über Shiply einen Transport beauftragt – die Vermittlung war einfach und schnell, der Ablauf mit dem Anbieter funktionierte. Allerdings: Die AGB sind klar verbraucherunfreundlich. Bei Stornierung gibt es kein Geld zurück, nur eine zeitlich befristete Gutschrift. Die Erfolgsgebühr fällt auch dann an, wenn der Transport gar nicht stattfindet – unverständlich. Shiply verweist bei Problemen auf die Nutzer, übernimmt keine Verantwortung für die Anbieter. Mein persönlicher Kritikpunkt: Die Zahlung per Überweisung dauerte mehrere Tage – in Zeiten von Echtzeitüberweisung nicht mehr zeitgemäß. 👉 Verbesserungsvorschlag an den Betreiber: Transparente Rückerstattungsregelung bei stornierten Aufträgen, Erfolgsgebühr erst bei tatsächlicher Leistung und Einführung moderner Zahlungsmethoden (z. B. Sofortüberweisung oder PayPal). Dann gäbe es von mir auch 5 Sterne. Fazit: Wer Shiply nutzt, sollte die Bedingungen genau lesen. Die Plattform funktioniert, aber nicht im Sinne des Kunden – noch nicht.”

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Posted 1 month ago

“The platform isn't all that easy to handle and navigate for private customers - its designed for transportation companys. But what was really annoying, was the payment part. I chose the deduction from my account (SEPA) and as expected received an email right away that the amount would be deducted and what the information would say on my bank account. But then it took five days (there was a weekend, so 3 working days) until the amount was really deducted. During this whole time communication via the platform with the transport company was blocked. Only on day 6 was I able to contact the transporter to make arrangements for pick up and delivery times. And somehow the order didn't show up in the platform anymore - I only found it on the old expired orders. So I was worried that the transport might not work out. Luckily, that wasn't the case.”

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Posted 1 month ago

Hi, I’m glad to hear the transport still worked out in the end. You're right that SEPA payments can take a few working days to clear, and unfortunately, we have to wait for confirmation before unlocking communication with the transport provider. We’re actively working to improve this part of the experience for private users. Appreciate you taking the time to share this, and we’ll pass it on to our development team. Kind Regards, John

Posted 1 month ago

“Not too bad, first time using a broker website to find someone. Had to do a fair amount of screening, and some companies raised some massive red flags, but what can you expect from a website with a business that you will pay thousands of dollars for a service. But once I found a company, I'm glad I found a trustworthy one”

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Posted 2 months ago

Hi, Thanks for your feedback. We’re glad to hear that you found a trustworthy transport provider in the end. Doing your own screening is important for high-value services like shipping vehicles or large items. While Shiply provides access to a wide range of providers along with reviews and profiles, we always recommend messaging them beforehand to confirm details and ensure you're comfortable before booking. If you need help with anything in the future, feel free to contact us at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“You can find good pricing. My major concern and problem is that there is no tracking, so I couldn't prove to eBay that the buyer got the item. Probably I won't use them again.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and I’m glad to hear you were able to find good pricing through the platform. You're right—most transport providers on Shiply don’t offer integrated tracking, as many are independent couriers rather than large logistics firms. If proof of delivery is important for platforms like eBay, we recommend confirming with the transport provider in advance whether they can supply a delivery receipt, signature, or photo upon drop-off. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Très cher pour une plate-forme”

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Posted 2 months ago

“Der Transport selbst war top – alles lief wie besprochen, der Anbieter war zuverlässig und pünktlich. Allerdings muss ich sagen, dass die Provision von Shiply in meinen Augen nicht ganz angemessen ist. Es wäre fairer, diese zu reduzieren, um den Service für alle Beteiligten attraktiver zu machen. Insgesamt dennoch eine gute Erfahrung, aber da gibt es noch Verbesserungspotential.”

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Posted 3 months ago

“The whole process got a 3 star rating. Arranging pickup within a 3 day window was extremely difficult even though there was a 2 week advanced notice and it was part of the bid. It took numerous e mails and then there was a 3 hour notice-a problem because the pickup location was at another residence. The driver who picked up my dresser was amazing-5 stars for him. He delivered the dresser very quickly and was respectful at both pickup and delivery sites.”

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Posted 3 months ago

Hi, Thanks for sharing your experience. I'm glad to hear the driver was respectful and prompt with delivery—he sounds like he did a great job. That said, I’m sorry the pickup process wasn’t as smooth as it should have been. Even with advance notice, you should be able to expect clear coordination and timely updates from your transport provider, especially when another party is involved at the pickup location. If you have any remaining concerns, feel free to get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Easy enough to use but they take to Much from the shipper who does the most work! A 70/30 split isn’t fair to the driver! I think 10% to Shiply 90% to the driver is more than fair!”

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Posted 3 months ago

“The car arrived, fine condition. The issue is that yes I understand it says 5 days grace to pick up, but via our emails I was given the impression the car could be picked up on Sunday or that Monday. They could have just said it isn't likely, instead of saying it's "possible, we'll make every effort" Also the communication with the driver was extremely poor. When he went to drop off the car he wanted to drop it off 30 minutes from my house . Then at drop off he asked for $500, instead of the $400 that was due. He pretended it was mistake, maybe, but it didn't seem like it .”

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Posted 3 months ago

“Good way to receive competitive quotes from different companies. Reviews can help choosing a company. Good experience with the selected company. However, the platform does not provide very transparent information about the providers themselves. Payment, insurances, etc are all managed outside the app, once a company is selected, without protection in case of issue.”

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Posted 4 months ago

Hi, Thank you for your feedback. I’m glad to hear you had a good experience with the company you selected and found the quotes and reviews helpful in making your decision. Once a booking is confirmed, payment and insurance details are handled directly with the transport provider. We always encourage customers to confirm these important details in advance to ensure peace of mind. If you’re looking for additional protection, we offer the Shiply Protection Plan, which acts as an added layer of coverage in case something unexpected happens. You can read more about it here: (https://www.shiply.com/protection-plan-terms). If you ever need support or have concerns, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“The registration is a bit hectic.”

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Posted 4 months ago

Hi, I'm sorry to hear that you found the registration process a bit hectic. We aim to make signing up as smooth as possible, so your feedback is really helpful. If you encountered any specific issues or need assistance with your account, please don’t hesitate to contact us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 4 months ago

“Ich habe einen Dienstleister für meinen Auftrag gefunden und das hat gut geklappt. Die Plattform selbst könnte transparenter sein, z.B. was die Abwicklung mit der Versicherung angeht. Hier sieht man erst im Beauftragungsprozess, was das kostet und was man überhaupt versichern kann. Vor der Beauftragung kann man kaum Informationen mit den Bietern austauschen, da das System z.B. die Angabe von Uhrzeiten fälschlicher Weise als Versuch wertet, private Daten (Telefonnummer o.Ä.) auszutauschen (was natürlich vor Beauftragung nicht gestattet ist). Hier würde ich mir z.B. das Beantragen einer individuellen Prüfung der Nachricht wünschen, oder dass einfach die Erkennung besser wird. Alles in allem ist es gut, dass es eine solche Plattform gibt, Verbesserungspotential ist aber durchaus vorhanden.”

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Posted 4 months ago

“Bugy chat, confusing account / login function”

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Posted 4 months ago

Hi, I’m sorry to hear that you’ve had issues with the chat and account/login functions. We want to ensure that our platform is as smooth and user-friendly as possible. If you’re experiencing technical difficulties, please reach out to us at support@shiply.com with details of the issue, and our team will be happy to assist you. Kind Regards, Steve

Posted 4 months ago

“Es war schon etwas viel mit den Angeboten aber ansonsten eine gute Sache.”

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Posted 4 months ago

“Super Plattform um schnell, viele und preisgünstige Transporteure zu finden. Die Kommunikation läuft schnell und gut. Auf der Plattform ist nicht klar ersichtlich, wie die Bezahlung abgewickelt wird. Ein Deposit geht bei Buchung einer Firma dirket an Shiply, der restliche Teil wird später der ausgewählten Firma bezahlt. Wir hatten zudem zwei Abholorten, welche ich so beim Auftrag nicht angeben konnte. Alles in allem hat es gut geklappt und die Plattform war hilfreich für uns.”

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Posted 5 months ago

“Un système intéressant mais la sélection qualitative des prestataires est insuffisantes , en effet beaucoup de prestataires sont peu fiables offrant des prestations a des tarifs exorbitants et complètement en dehors des prix du marché et sans garantie. Heureusement nous avons trouvé RC Transport qui est une société saine et de qualité.”

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Posted 5 months ago

Shiply is rated 4.5 based on 45,487 reviews