Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,318 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,318 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pick up should have been 2-4 but arrived 6:30. two and a half hours late because of a flat tyre. Not good for a delivery firm. I had the option to change day but I lived 2 hours away so not feasible to go another day. I also had to arrange extra care for family member.”

Helpful Report

Posted 11 months ago

Hi Ava, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Very good, professional”

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Posted 11 months ago

“They promised me they would pick up my item on a certain day. One of their trucks broke down and it was going to be delayed, but they made it right and found a way to get my item picked up and to me on time. I would definitely use them again”

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Posted 11 months ago

“Fantastic delivery absolutely no complaints whatsoever. Great communications and a great guy. Would definitely recommend”

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Posted 11 months ago

“tut was es soll. danke”

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Posted 11 months ago

“Shiply was awesome they provided us with a lot of great options we were very satisfied!”

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Posted 11 months ago

“Fast, friendly, efficient, good prices”

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Posted 11 months ago

“Content d'avoir trouvé ce service, quelques bugs mineurs dans l'interface mais je suis globalement satisfait du service.”

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Posted 11 months ago

“Très satisfait. Livraison rapide et suivi du transport en temps réél via Whatsapp.”

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Posted 11 months ago

“Excellent service - kept fully informed and punctual and efficient. Well done Josh.”

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Posted 11 months ago

“Quick, efficient, and friendly with drivers who did an amazing job with the loading on and off. The dispatchers (Nancy) (David) and (Ashton) were with me from the beginning to the very end. I would definitely use this company again and recommend them highly.”

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Posted 11 months ago

“Top génial encore merci”

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Posted 11 months ago

“Easy to use”

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Posted 11 months ago

“Like on every homepage, where services are managed and a connection is establiches between clients, you also have positive and negative clients. Shiply tries to negotiate by problems and reacts suprinsingly fast. After one client complete failed, the service fee was returned and another client could take over the job immediately. Things to change: after a negative impression / service, it is not longer possible to evaluate the failing client, because Shiply marks the contract as fullfilled, though nothing happend! Therefor bad clients remain inside the database withou being "de"selected as not trustworthy.”

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Posted 11 months ago

“Easy to use and good communication with suppliers.”

Shiply 5 star review on 19th September 2025

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Posted 11 months ago

“Hat alles super und ohne Probleme geklappt. Gerne wieder.”

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Posted 11 months ago

“Hat alles sehr gut geklappt”

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Posted 11 months ago

“John from Load - Makers knew his stuff. I was in a hurry to get the car. John calls the next day says it will be there tomorrow. Oh they were the most inexpensive one on the list of over 30.”

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Posted 11 months ago

“The process was fairly straightforward. My only challenge was that portal would not let me add the dimensions with numbers in my massages to the individual inquiries. It flagged it as a phone number. For example 4’ x 2’ had to be written out as four foot by two foot.”

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Posted 11 months ago

“I dont like that its a broker of a broker, and the middle man insinuated they can provide a service, but after you accept the quote, it can take weeks if not longer. If the quotes are not high enough, bid where you can back up your service and your driver are willing to make the trip. Id rather have upfront pricing than irreliable service And when I emailed Shiply I feel like i got the AI answer back.”

Helpful Report

Posted 11 months ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel that you were dealing with a middleman rather than the actual driver, and to be left waiting after accepting a quote. Transport providers on Shiply are expected to quote only when they can carry out the job and to be transparent about their service. Our team is committed to providing direct assistance, and we’re happy to review your case further. If you need help with your listing or want us to look into this in more detail, please contact us at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

Shiply is rated 4.5 based on 44,318 reviews