Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,761 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They arrived on my doorstep with a car at 7am on the dot. I wish I had known about this service some time ago. Thanks to the lads for coming to Banbury this morning - much appreciated!”

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Posted 11 months ago

“Useless courier business - to be avoided”

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Posted 11 months ago

Hi Jonathan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Excellent service from start to finish. 4 alloy wheels and tyres from Paisley to Redditch. Good communication and friendly.”

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Posted 11 months ago

“DO NOT USE THIS SERVICE. Despite having all the details of the job - dimensions, weight etc. they arrived THREE HOURS LATE to the collection point and then refused to take it because it was TOO heavy. They had all the information and this was never raised, even thought I had been clear about the job and what was being collected. APPALLING SERVICE. UNHELPFUL, LATE, DO NOT TAKE RESPONSIBILITY.”

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Posted 11 months ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 11 months ago

“Very quick to respond, and very professional”

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Posted 11 months ago

“They worked with my schedule, and delivered my load with no problem and within a talked about timeframe. It wasn’t an easy load, being a 46’ triple axle fifth wheel, but the driver came with a dually diesel and moved it with no problem. Would definitely use them again.”

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Posted 11 months ago

“Everything went well!”

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Posted 11 months ago

“Shiply was of no assistance in resolving my delivery issue with the transportation company. They were only good in assisting finding a company to do transport but when I ran into a delivery problem they said it would need to be resolved with the transportation company they could only forward my concerns.”

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Posted 11 months ago

Hi Marianne, I'm really sorry to hear that your experience didn’t meet expectations. While Shiply helps connect users with transport providers, we understand how frustrating it can be when issues arise during delivery. We always aim to support where we can, including forwarding concerns, helping mediate communication, and reviewing provider conduct. That said, as the agreement is directly between you and the transporter, our ability to intervene in disputes is limited. If there's any unresolved matter, please don’t hesitate to email us at support@shiply.com. We’d be glad to take another look. Kind regards, Steve

Posted 11 months ago

“""”

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Posted 11 months ago

“Made booking easy and convenient! I love that I could receive multiple quotes to compare all in one place. I felt safe communicating through the Shipley site as well (as opposed to being flooded with calls and/or emails).”

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Posted 11 months ago

“Worked great easy and met our needs”

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Posted 11 months ago

“Hat alles super geklappt.”

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Posted 11 months ago

“Bei Shiply habe ich einen Autotransport in Auftrag gegeben. Es hat alles schnell und reibungslos geklappt. Kann ich sehr empfehlen.”

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Posted 11 months ago

“Communication was great and they took care of all my requests. Will definitely use the service again if I need to ship anything!”

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Posted 11 months ago

“Great experience. They picked up my motorcycle in 1 day and I had it the next day. Sonila did a fantastic job of communicating and was very helpful. Highly recommend this company.”

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Posted 11 months ago

“Would not recommend them! when something goes wrong their insurance policy wont protect you”

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Posted 11 months ago

Hi Filip, I’m really sorry to hear you had a disappointing experience with the Protection Plan. While we understand how frustrating it can be when things don’t go as expected, our Protection Plan does have specific terms and conditions, including reporting timeframes and verification requirements. You can review the full policy here: https://www.shiply.com/protection-plan-terms If you believe your claim was handled incorrectly or would like us to take another look, please don’t hesitate to email us at support@shiply.com. We’d be happy to help. Kind Regards, Megan

Posted 11 months ago

“I recently was going to use this company to pick up a truck to deliver. The person on the other end decided to not sell the vehicle. I put a request in for my deposit refund and my phone number. A representative did call as soon as I said refund was needed, she said she call back. I've never heard back and I've not recieved my refund and there's no number to call them. Lesson learned if you don't got a phone number to call don't use them. I've asked around and others say they are well known for that and if your car gets damaged I hear they don't respond to any of that either. I didn't wanna leave this review but since no communication and after all the bs I'd stay away from this company! If I could get a refund I'd be a lil more happy!!!!! It's been 3-4 weeks know since I have sent request emails ect”

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Posted 11 months ago

Hi Brent, Apologies for the delay and the frustration caused. Please note that we no longer offer phone support, and the best way to get help is by emailing support@shiply.com. Our team aims to respond to all enquiries as quickly as possible. I can confirm that our team has now processed your deposit refund. If you require any additional assistance, please don't hesitate to email us at support@shiply.com. We’re here to help. Kind Regards, Megan

Posted 11 months ago

“After attempting to move my items with another service that fell through AFTER we were under contract, I was SO GLAD to find Shiply. The platform is easy to use, and since the shippers are hungry for jobs, I could choose from many options to find the best fit for my move. The company I went with was professional, communicative, and accomodating. I would definitely use Shiply again to ship large items across the country.”

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Posted 11 months ago

“Gute Plattform um Beifracht zu versenden”

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Posted 11 months ago

“Very satisfied.”

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Posted 11 months ago

Shiply is rated 4.5 based on 43,761 reviews