Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,413 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the end I found a perfect transport for my car but I am still waiting for the prepayment I did for a transport that did not happen. 97 Euros is a lot of money.”

Helpful Report

Posted 2 years ago

Hi Lisa, Glad to hear the situation was resolved and your delivery was prompt and on time. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“My experience working with Shiply hinged on the experience with the vendor. In my case the vendor was excellent, however, this is not guaranteed. The portal is not easy to navigate and the is little direction regarding the details necessary to have a mutual agreement with the provider. A customer using the site can not take anything for granted and assume that services provided by "standard" companies are being offered, because on this site there are few standards. It is a place they provide a match and take a fee. Customer service from the vendor, Ryan was excellent, not from Shiply”

Helpful Report

Posted 2 years ago

Hello Laura, We appreciate your review. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Het zijn oplichter me tracking werkt niet besteling betaald nooit gekregen schaffer zovel 2000 326s me tracking was 777279409296”

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Posted 2 years ago

“Interesting service model . . . Not terribly well explained, or clear, but we eventually got through it.”

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Posted 2 years ago

Hi, We appreciate your review. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“not bad but not the best”

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Posted 2 years ago

Hi Paolo, We appreciate your review. Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, Steve

Posted 2 years ago

“Got the job done without any damage to the motorcycle, and it was cheaper than what I was quoted from motorcycle shipping companies. But communication from shipper wasn't great - was supposed to get notified about pick-up a day before, but it ended up only being a couple hours. Drop off happened hours later than they said - close to midnight - with the shipper changing the ETA multiple times.”

Helpful Report

Posted 2 years ago

Hi Don, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 2 years ago

“Let me first say my tractor that I shipped from Arizona to Oregon was picked up and delivered on time and I was happy with the actual transport. My 3 star rating is based in large part on the fact that all communications, both written and verbal, were from someone whose first language was not English and I had trouble deciphering the broken English. The other thing that ties into this is understanding every step in a clear concise manner like bullet points. Had I had something like this I could have avoided talking to anyone but nothing is provided. An example of this is after paying the initial fee you then have to pay a dispatch fee to the trucker. I was a little miffed when the trucker contacted me the day before pickup and ask for a fuel advance. I quite honestly started to wonder if I had been scammed. Would I use Shiply again.... probably as now I know the ropes but with little effort this could be made much easier for the first time shipper. Also know that when you first enter the information on what you are shipping, it is in concrete. I gave an approximate weight on my tractor and when I found it was actually 1500# lighter and gave then this info they would not change it for a new bid. I accepted the bid presented however so that's on me.”

Helpful Report

Posted 2 years ago

Hi Michael, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 2 years ago

“Cost was high”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Anne

Posted 2 years ago

“This is a broker who ads their fee to the total price. The rate dealing directly with a moving company may be hundreds lower.”

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Posted 2 years ago

Hi Brian, We believe our rates to be a fair and accurate representation of the market. Thank you for using Shiply, we hope that you will use us again soon. Best Regards, Anne

Posted 2 years ago

“The shiply process was confusing and lacking direction and confirmation therefore I double booked with two transport services. I contacted TforTransport and Muhammad was prompt and responsive in my request to cancel. Seems shiply sent TforTransport instead of the other shipper and i lost it but it certainly wasnt this companys fault.”

Helpful Report

Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 2 years ago

“Website is great and easy to use but you guys shouldn’t charge so much and take it out of the pockets of those drivers doing all the work for you.”

Helpful Report

Posted 2 years ago

Hi Nathan, We appreciate your feedback. Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Great referral to the shipper, 26% fee seems a little high.”

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Posted 2 years ago

“Zeitliche Kontaktproblem verhindern eine bessere Bewertung. Auf dringende Hilfe wartet man leide vergeblich. Ein telefonischer Kontakt ist nicht möglich. Schade.”

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Posted 2 years ago

“A lot of your shipping vendors use bots to try and almost scam you right away on prices.”

Helpful Report

Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 2 years ago

“Well other items I have received not a problem … but the trouble is ya little bois trying Do a man’s job… I quoted for a Land Rover chassis to be moved … just full of jokers messaging me and then wen ya finally book someone and pay the deposit they haven’t read what I actually want moving .. for them to reply - we can’t do it - then why quote me ??? Jokers on here”

Helpful Report

Posted 2 years ago

Hi Brett, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“Sie haben viel schlechte Unternehmer sehr wenig Professionelle. Die Planung gestaltet sich sehr schlecht. Shiply bleibt für mich eine Notlösung Mfg”

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Posted 2 years ago

“Not bad service”

Helpful Report

Posted 2 years ago

Hello Shana, We appreciate your feedback. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Steve

Posted 2 years ago

“This is a SCAM company. Sent money for so-called deposit and have not heard from them yet will not respond for 2 days now trying to get a pick-uptime. Pick up was today 11/13/22 for 3 puppies. This put 3 parties in a bind spred across the country dealing with animals this way is just wrong. Someone taking money and not showing up. We will be spreading the word every chance on these scammers. DO NOT SEND PAYPAL FRIENDS AND FAMILY!! They will contact you back and reimburse you just to send that way. We have a delivery ID V8WDYPGQA and transporter Hcg2121. I am the seller of the pups.These are bad people!! Rating is a 0 !!”

Helpful Report

Posted 2 years ago

Hi Dale, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 2 years ago

“Minimum 10 characters”

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Posted 2 years ago

Hi Gregory, Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, John

Posted 2 years ago

“Shiply is a good idea but there’s a downside of it, if something goes wrong with a delivery they say they’re not part of it and one should resolve it with their transport provider, I think they should emulate ebay.”

Helpful Report

Posted 2 years ago

Hi, We appreciate your feedback. Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, John

Posted 2 years ago

Shiply is rated 4.5 based on 45,413 reviews