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Shiply Reviews

4.5 Rating 41,333 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

4.5

Based on 41,333 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Shiply 5 star review on 25th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 15th April 2024

Shiply 5 star review on 13th April 2024

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I totaly disliked is the fact that there is no way to communicate until the initial payment has gone through if you do not pay with credit card. Even using "Sofort" Payment where you need your banking PIN and TAN which is sufficient with most other online shops, was not enough for Shiply to "confirm" the payment.”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“I had 2 projects/jobs on Shiply. The only reasons they are getting 3 stars is because they DID issue me a refund of my Shiply fee on the project that went bad. My other project was a great experience. Shiply needs to tighten up their verification process with these "verified shippers". Their platform is rife with scammers. When I became suspicious of the other company, I decided to see what it took to become a "verified shipper" with Shiply, so I created an account as a bogus company. I could make up any facts I wanted about my fictitious company and Shiply doesn't even bother to check. Do you know how I became a "verified seller"? I clicked the link in the email that was sent to me. Then Shiply promptly started spamming me with emails to "add two personal references and you will automatically get two completed jobs with 100% feedback rating". Just make sure you investigate ANY "verified shipper" on this platform or you will lose money like I did.”

Posted 1 year ago

Hi Scott, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch with our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Watch out here… Shiply is going to skim a decent chunk of money off the top of what you’re paying that has nothing to do with paying a broker or a driver. Not like 5% or something. Like 19% or 20%.”

Posted 1 year ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Steve

Posted 1 year ago

“Es gab Probleme bei der Kautions Anzahlung. Die Abwicklung an sich funktioniert hat aber für meinen Geschmack insgesamt zu lange gedauert. Ich finde es auch seltsam das während der Bearbeitungsdauer der Überweisung keine Komunikation mit dem Transportdiensleister möglich ist. Verdiente 3 Sterne, da ist mit Sicherheit noch Luft nach oben.”

Posted 1 year ago

“Sometimes very difficult Maybe an App for the future.”

Posted 1 year ago

Hi, We are grateful for your feedback. Thanks for using Shiply, we hope that you will use us again in the near future. Kind Regards, Michael

Posted 1 year ago

“Good service but the almost 50% commission (calculated on the transport cost) is really way too high”

Posted 1 year ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Michael

Posted 1 year ago

“Good site but being taken over by rude, unprofessional and dubious transporters like Proovia, time wasters”

Posted 1 year ago

Hi, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 1 year ago

“The concept of Shiply is good however you are likely to end up with Cowboys delivering your goods in a damaged state as they can’t care less.”

Posted 1 year ago

Hi Mike, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 1 year ago

“tHANK YOU SHIPLY, TERRIFIC PLATFORM THE ONLY REASON WHY YOU GUYS GET 3 OUT OF 5 STARS BECAUSE WE HAD TO CANCEL A JOB POSTING, AND THE REFUND PROCESS IS VERY COMPLICATED THANK YOU OVER ALL GF JOE”

Posted 1 year ago

Hi GF JOE, I'm really sorry to hear you found the refund process complicated. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Had a lot of movers send quotes I didn't like leaving deposit before confirming pick up information....”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“First guy was a crook but the last guy Eric who delivered the car was excellent. There some crooks they are trying to milk you however they can.”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 1 year ago

“Good service but, they have some scam 3rd party shipper, they will try to milk you more and the first guy I had to cancel and second guy which I had to pay few hundred more did exactly as he said with no additional cost.”

Posted 1 year ago

Hi Ali, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“I have a credit that was suppose to use on the second person it didn’t get credited to that job so need there credit refunded”

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Was unable to talk to a real person causing difficulty making a decision on Driver .”

Posted 1 year ago

Hi William, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“A bit more expensive then I was expecting but not as expensive as other companies. So far everyone has been friendly and professional.”

Posted 1 year ago

“Did what I asked of them.”

Posted 1 year ago

“I specifically chose a shipper that promised me the driver could handle the connections for my tiny house. After talking to the driver the night before my house was supposed to be delivered, I was told that was not something that he was familiar with. This really left me in a tough spot the next day with no way to connect my electric, power, or water. Pretty disappointed about that. However, the driver was very careful and did a good job of getting my house to the destination safely.”

Posted 1 year ago

“Was a few days late on delivery other than that a great experience”

Posted 1 year ago

“Somewhat difficult to navigate at the beginning without being able to contact your driver or set up a time until a day or two before. Once I was in contact though they were very accommodating and shipped my motorcycle all the way across country in less than a week.”

Posted 1 year ago

“Had only one quote and then found it difficult to communicate about special requirements. The company who actually did the relocation ( of a half-size slate bed snooker table) arrived earlier than notified and nearly didn’t take the table as they assumed the legs had not been detached from the table top. I was not there when they arrived and they were very rude to my wife. Not good! Otherwise the job was done effectively and when timetabled with good notice of delivery and at a good price.”

Posted 1 year ago

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Shiply is rated 4.5 based on 41,333 reviews