Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“I had issues with the first transport provider I excepted a quote from. The Shipley customer service representative was not extremely helpful and I had to resubmit my request for help a couple of times. In the end the customer service rep re-posted my request for transportation and that is when I was contacted by another transport provider. I ended up very happy with this transport provider even though it cost me more money than the original one. It would be nice if there were a more direct recourse for customers like myself to be able to take when a transport provider does not communicate. The customer service rep was professional and friendly but I was a bit disappointed in the actual help I received.”

Helpful Report

Posted 2 years ago

Hi, Thanks for reaching out to us. I am glad to hear the matter has now been resolved by our support team. Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, John

Posted 2 years ago

“Platform fine but providers should be independently accessed /vetted especially Fast-Distribution and Xpert Delivery”

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Posted 2 years ago

Hi Patrick, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch with our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“The concept is great but sometimes things happen that shouldn't happen because it is difficult to perfectly screen someone beforehand.”

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Posted 2 years ago

Hi, Thanks for your feedback and for using Shiply. We hope that you will use us again in the near future. Kind Regards, Michael

Posted 2 years ago

“What I totaly disliked is the fact that there is no way to communicate until the initial payment has gone through if you do not pay with credit card. Even using "Sofort" Payment where you need your banking PIN and TAN which is sufficient with most other online shops, was not enough for Shiply to "confirm" the payment.”

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Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“I had 2 projects/jobs on Shiply. The only reasons they are getting 3 stars is because they DID issue me a refund of my Shiply fee on the project that went bad. My other project was a great experience. Shiply needs to tighten up their verification process with these "verified shippers". Their platform is rife with scammers. When I became suspicious of the other company, I decided to see what it took to become a "verified shipper" with Shiply, so I created an account as a bogus company. I could make up any facts I wanted about my fictitious company and Shiply doesn't even bother to check. Do you know how I became a "verified seller"? I clicked the link in the email that was sent to me. Then Shiply promptly started spamming me with emails to "add two personal references and you will automatically get two completed jobs with 100% feedback rating". Just make sure you investigate ANY "verified shipper" on this platform or you will lose money like I did.”

Helpful Report

Posted 2 years ago

Hi Scott, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch with our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“Watch out here… Shiply is going to skim a decent chunk of money off the top of what you’re paying that has nothing to do with paying a broker or a driver. Not like 5% or something. Like 19% or 20%.”

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Posted 2 years ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Steve

Posted 2 years ago

“Es gab Probleme bei der Kautions Anzahlung. Die Abwicklung an sich funktioniert hat aber für meinen Geschmack insgesamt zu lange gedauert. Ich finde es auch seltsam das während der Bearbeitungsdauer der Überweisung keine Komunikation mit dem Transportdiensleister möglich ist. Verdiente 3 Sterne, da ist mit Sicherheit noch Luft nach oben.”

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Posted 2 years ago

“Sometimes very difficult Maybe an App for the future.”

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Posted 3 years ago

Hi, We are grateful for your feedback. Thanks for using Shiply, we hope that you will use us again in the near future. Kind Regards, Michael

Posted 2 years ago

“Good service but the almost 50% commission (calculated on the transport cost) is really way too high”

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Posted 3 years ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Michael

Posted 3 years ago

“Good site but being taken over by rude, unprofessional and dubious transporters like Proovia, time wasters”

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Posted 3 years ago

Hi, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 3 years ago

“The concept of Shiply is good however you are likely to end up with Cowboys delivering your goods in a damaged state as they can’t care less.”

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Posted 3 years ago

Hi Mike, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 3 years ago

“tHANK YOU SHIPLY, TERRIFIC PLATFORM THE ONLY REASON WHY YOU GUYS GET 3 OUT OF 5 STARS BECAUSE WE HAD TO CANCEL A JOB POSTING, AND THE REFUND PROCESS IS VERY COMPLICATED THANK YOU OVER ALL GF JOE”

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Posted 3 years ago

Hi GF JOE, I'm really sorry to hear you found the refund process complicated. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 3 years ago

“Had a lot of movers send quotes I didn't like leaving deposit before confirming pick up information....”

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Posted 3 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 3 years ago

“First guy was a crook but the last guy Eric who delivered the car was excellent. There some crooks they are trying to milk you however they can.”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 3 years ago

“Good service but, they have some scam 3rd party shipper, they will try to milk you more and the first guy I had to cancel and second guy which I had to pay few hundred more did exactly as he said with no additional cost.”

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Posted 3 years ago

Hi Ali, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 3 years ago

“I have a credit that was suppose to use on the second person it didn’t get credited to that job so need there credit refunded”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 3 years ago

“Was unable to talk to a real person causing difficulty making a decision on Driver .”

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Posted 3 years ago

Hi William, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 3 years ago

“A bit more expensive then I was expecting but not as expensive as other companies. So far everyone has been friendly and professional.”

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Posted 3 years ago

“Did what I asked of them.”

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Posted 3 years ago

“I specifically chose a shipper that promised me the driver could handle the connections for my tiny house. After talking to the driver the night before my house was supposed to be delivered, I was told that was not something that he was familiar with. This really left me in a tough spot the next day with no way to connect my electric, power, or water. Pretty disappointed about that. However, the driver was very careful and did a good job of getting my house to the destination safely.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews