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Shiply Reviews

4.5 Rating 41,336 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

4.5

Based on 41,336 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Shiply 5 star review on 25th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 15th April 2024

Shiply 5 star review on 13th April 2024

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was Ok the dates were fine but they were 3.5 hours late for collection with very little communication collection due 6 -7 pm arrived 10.30 but delivered on time following day but with a small scratch reported but no response Charming guys but need to sort out communication and sharp objects in their van”

Posted 3 years ago

“Great idea for linking businesses, however fees are very high from Shiply on top of bidders charge”

Posted 3 years ago

“As a person new to this area, I found Shiply confusing. I didn’t realize upfront it wasn’t a shipping company, but a referral company with little service. You just get a ton of emails from a ton of random contractors with little information. It ended up working out but the whole process felt very unsecured.”

Posted 3 years ago

“I arranged through Shiply to collect and deliver a bed they recommended a company called Xpert...the bed was collected from the seller but I am still waiting after many weeks for it to be delivered to me. I'm told it is in Experts warehouse somewhere. Shiply do not care at all say it's nothing to do with them.”

Posted 3 years ago

Hi Napier, I am sorry to hear this. I am also sorry to hear you feel that we don't care. This is not true, we do care about our customers. However, we don't do any transporting ourselves, so transport matters have to be taken up directly with your chosen transport provider. Please contact us for further assistance. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Simon

Posted 3 years ago

“Fine when it works but you're on your own when it doesn't. There's no customer support and they're not interested if one of the couriers lets you down, or worse. It's something they should address and some mild policing would really help rather than a standard 'cut and paste' reply absolving themselves of blame. Its a good idea in practice but be warned, its not perfect.”

Posted 3 years ago

Hi Neil, I am very sorry to hear that you have not had a positive experience. We have a full-time customer service team who are available to help resolve any issues. Please contact us so we can assist with this matter. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Service from shipper was good however the fact that shiply charge an additional fee should be made clear.”

Posted 3 years ago

Hi, Thanks for your review. I'm not sure what additional fee are you alluding to? You pay a deposit fee and then the remainder of the balance to your chosen transport provider. Get in touch to discuss further. Regards Anne

Posted 3 years ago

“Never heard of Shiply before, but having used Shiply, I will not be going anywhere else in future. Fantastic company, I am so glad I used them. Just one thing... the person I bought a sofa from in london keeps getting spam emails. Please remove all information regarding myself and pick up location from your files. Thank you Peter Hodge”

Shiply 3 star review on 20th November 2020

Posted 3 years ago

“A promt service. However one of removal men did seem to think the furniture was too heavy. Strange as photos and dimensions had been provided. This made me feel a little apprehensive. Service a little down market”

Posted 3 years ago

Hi, Thanks for your review. Glad to hear that you enjoyed a prompt service. Regards Simon

Posted 3 years ago

“Still waiting for the invoice!!!!!!”

Posted 3 years ago

Hi, You need to contact your chosen transport provider to obtain an invoice from them. Any problems get in touch with Shiply customer support. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Regards Tim

Posted 3 years ago

“Shiply provided quite a large no. of options/quotes for our small part-load transport job. But not selective to all of the part-load, distance, dates window, stairs/steps, geographical area (etc) requirements of the job: a few of these only. So the quotes aren't tailored. The 2 way communications through Shiply are then a bit hard to keep track of, with the various possible providers, & the 'cut' taken by Shiply is quite expensive, considering. Nevertheless we ended employing a transporter that worked out fine.”

Posted 3 years ago

Hi, Thanks for the feedback and review. Please contact us if there is anything your would like to discuss further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“It would be very useful to have on your web site a means of communicating with Shipley. In my case I have paid a deposit and because of Covid the job has not been done. The contractor has said that the deposit was paid to Shipley and therefore they should repay it. It has been impossible to contact Shipley as there is no e-mail or phone number on the site. I wonder why!”

Posted 3 years ago

Hi, If you visit the Shiply website you will see our customer support phone number literally next to the Shiply logo on the homepage. You can also find those details on our "contact" page. Please contact us to discuss further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“The cost of delivery was good. However it took much longer than expected for pickup and delivery. On the first planned pickup the vehicle broke down. When it came to paying I had to make several attempt and finally did it by phone.”

Posted 3 years ago

Hi, Sorry to hear that your experience was not 100% positive. But I am glad to hear that you got your items delivered in the end, albeit a bit later than planned. Regards Anne

Posted 3 years ago

“Dear Sirs, You as a company do exactly what you say, as far as the system goes I cannot fault your procedures. What I can say is the truly AWFUL service that I received from one of your couriers - Parcel Masters. This order has been going on since 10th October. The parcel still has STILL Not Been delivered, despite being promised on at least 3 occasions. To say I (and the recipient) are upset is a gross understatement. Despite numerous efforts by myself to contact ‘Daniel’ he has not responded once! You advised me, in a previous phone call to report the item to the police as stolen, this I will have no option but to do. I would however appreciate some support and comment regarding this issue from yourselves, especially regarding details of any insurance cover that Parcel Masters may have registered with you. Regards, Susan Treweek”

Posted 3 years ago

Hi Susan, Thanks for your review. Please get in touch with us so we can discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 3 years ago

“The web site was easily navigated and quotes arrived in a timely way. Also when customer service was contacted ( contact information was difficult to find) it was responsive. However there were 4 different collection times given before collection was finally made and 2 different delivery dates with the actual delivery being some 4 hours later than advised without us being told of delay. So it was an experience of two halves.”

Posted 3 years ago

Hi, Thanks for your feedback. Our contact info can be found on our website, and also on our social media pages. Thanks again. Tim

Posted 3 years ago

“Shiply is handy but they do need to get rid of the bad and useless transporter on here,”

Posted 3 years ago

Hi, We vet all the transport providers, and also rely on user feedback and our ratings system to monitor quality levels. Thanks for your feedback. Regards Tim

Posted 3 years ago

“Get lots of quotes but unable to talk to anyoneand specify details about the jobs, like 2 men neeeded so it took a lot of e mails to sort”

Posted 3 years ago

Hi Sue, Thanks for your review. You should be able to enter these details when you make your listing. Regards Anne

Posted 3 years ago

“It was certainly a good price but then you had to add some money for extra help and the delivery was more then a week late!! So at the end not so nice!”

Posted 3 years ago

“Great way to find and compare small to medium sized delivery services and find the best price. I only struggled with the messaging function which wouldn't allow me to message but instead asked me every time to submit a new preferred price... That was frustrating but otherwise everything was slick and user-friendly.”

Posted 3 years ago

Hi, Thanks for your review and feedback. We will take this on board as we are always looking to improve our user experience for our customers. Thanks Simon

Posted 3 years ago

“Was disappointed having arranged and paid the Shiply deposit for transport from UK to Spain, that Shiply refused to refund UK VAT, which should not have been charged to a company in a different EU Country.”

Posted 3 years ago

Hi, I am sorry to hear this. If you can contact us and give us further information about this incident we will look in to this. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 3 years ago

“Shiply were very efficient in providing me with quotes and the prices were very competitive.”

Posted 3 years ago

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Shiply is rated 4.5 based on 41,336 reviews