Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,415 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Author didn't leave any comments.

Helpful Report

Posted 5 months ago

Hi, If you need help with anything, please get in touch with our friendly support team at support@shiply.com. Thank you for using Shiply, and we look forward to continuing to provide you with efficient shipping solutions. If you have any further questions or feedback, please don't hesitate to reach out. Kind Regards, Steve

Posted 4 months ago

“Un début calamiteux par un acompte verrouillé sur un transporteur qui ne répond pas! Mais après un mail SHIPLY a bien voulu transférer l'acompte sur un autre transport, donc le seul bémol a été le temps perdu. Transport convenablement effectué malgré tout. Une plateforme téléphonique pourrait être un plus.”

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Posted 5 months ago

“Kommunikation sehr schlecht”

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Posted 5 months ago

“Hat geklappt!”

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Posted 5 months ago

“The wording is ambigious, "delivery time" could mean the delivery of the service or the delivery of the items, separate into pick up time and delivery time to avoid confusion.”

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Posted 5 months ago

Hi, Thank you for your feedback. To avoid any confusion, we recommend confirming both the pick-up date and delivery time directly with your transport provider. Ensuring these details are clearly agreed upon will help make the process as smooth as possible. If you have any further questions or need assistance, feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 5 months ago

“Overall outcome was ggood. Coordination was a bit clunky.”

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Posted 5 months ago

Hi, We're glad to hear that you had a positive experience with the service provider despite some issues with the coordination. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 5 months ago

“All good but the price change at delivery.”

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Posted 6 months ago

Hi, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 6 months ago

“good ggggggggg”

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Posted 6 months ago

Hi, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with the service provider. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 6 months ago

“Was just checking out prices for a few hours for local furniture pick up and delivery 2 miles away 2 or 3 items,double bed, 2 seatee seatee and they ask for dimensions of a double bed, crazy prices have arranged to hire a van from high street hire company for £65 for 24 hours inc vat and insurance,im sure the ones who quoted me will be ok and reliable but overpriced in my opinion”

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Posted 6 months ago

Hi Ray, Thank you for your feedback. We understand that hiring a van directly may sometimes feel more cost-effective for smaller, local jobs like yours. Our platform offers quotes from various providers, and prices can vary based on factors such as dimensions, availability, and the specifics of the job. Providing dimensions helps ensure quotes are accurate and reflect the service you need. We appreciate you trying Shiply and hope we can better meet your needs in the future. If you decide to use our service again, feel free to contact support@shiply.com for guidance. Kind Regards, Anne

Posted 6 months ago

“Pawel collected my old car from Folkestone Kent uk up to my Daughter in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 uk. He was brilliant and kept us informed at all times. I definitely will use him again. I highly recommend him. Amanda”

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Posted 6 months ago

Hi Amanda, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with your transport provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Steve

Posted 6 months ago

“Unbelievable Waste of time Quoted over $11,00 move vehicle from Fla to Burlington on”

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Posted 6 months ago

Hi Peter, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be high. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“High commission”

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Posted 7 months ago

Hi, We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Didn't expect to pay more than what was called for When I signed up, sales tax was totally unexpected. not sure I would use them again .”

Helpful Report

Posted 7 months ago

Hi Warren, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 7 months ago

“teure Vermittlungsgebühr”

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Posted 7 months ago

“Sorry, aber eine Sofortüberweisung, die erst nach 3 Tagen verarbeitet ist, geht gar nicht. Da geht wertvolle Zeit für weitere Planungen verloren. Und Euer Kundenservice wird auch unnötig beschäftigt. Warum geht denn kein PayPal? Der Rest wie immer sehr gut.”

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Posted 7 months ago

“Tous les documents sont-ils bien demandés (licence transport, aptitude du véhicule à transporter)”

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Posted 7 months ago

“Brokers allowed to use your site need to be checked out. They have crappy records and take jobs that they cannot handle. They make promises to customers that they cannot fallow through with and then claim to send them some money to compensate for their failure and yet don't pay up. Poor delivery records and bad reviews should be noted up front.”

Helpful Report

Posted 8 months ago

Hi, Thank you for sharing your concerns with us. We understand how frustrating it can be when brokers don’t meet the expected standards. We monitor feedback and performance of all transport providers, and our team reviews providers with consistently poor service. That said, we’re always working to improve our vetting process and will consider your feedback for future enhancements to better highlight performance records. If there’s anything specific we can help with or if you'd like to provide further details, please reach out to our support team at support@shiply.com. Kind Regards, Steve

Posted 8 months ago

“It was difficult to make intial use of the platform and comunicate with users.”

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Posted 8 months ago

Hi, Thank you for sharing your experience. We understand that initial navigation and communication can sometimes be challenging, especially when using a platform for the first time. We’re always looking to improve the user experience and make the process as seamless as possible. If you’re still facing any issues or have any specific feedback, please feel free to reach out to our support team at support@shiply.com. We’d be more than happy to assist you. Kind Regards, Anne

Posted 8 months ago

“123 24152 31,”

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Posted 8 months ago

“Hardwork trying too liaise with “Shiply” regarding issues - replies come in days later with NO Help. Once your deposits paid you basically have to wait for Couriers”

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Posted 9 months ago

Hi Durham, I’m sorry to hear about your recent experience with Shiply. We understand how frustrating it can be when communication isn’t timely, and issues go unresolved. Your feedback is incredibly important to us, and we’re committed to improving our services to better support our customers. Once the deposit is paid, couriers are expected to handle the job professionally, but if you're experiencing delays or unresponsiveness, we strongly encourage you to contact our support team again at support@shiply.com. Please make sure to follow up, and we will do our best to resolve the issue. Thank you for your patience, and we hope to offer you a smoother experience moving forward. Kind Regards, John

Posted 8 months ago

Shiply is rated 4.5 based on 45,415 reviews