Let me first say my tractor that I shipped from Arizona to Oregon was picked up and delivered on time and I was happy with the actual transport. My 3 star rating is based in large part on the fact that all communications, both written and verbal, were from someone whose first language was not English and I had trouble deciphering the broken English. The other thing that ties into this is understanding every step in a clear concise manner like bullet points. Had I had something like this I could have avoided talking to anyone but nothing is provided. An example of this is after paying the initial fee you then have to pay a dispatch fee to the trucker. I was a little miffed when the trucker contacted me the day before pickup and ask for a fuel advance. I quite honestly started to wonder if I had been scammed. Would I use Shiply again.... probably as now I know the ropes but with little effort this could be made much easier for the first time shipper. Also know that when you first enter the information on what you are shipping, it is in concrete. I gave an approximate weight on my tractor and when I found it was actually 1500# lighter and gave then this info they would not change it for a new bid. I accepted the bid presented however so that's on me.