Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,496 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,496 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 26th December 2025

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All good!!!”

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Posted 2 months ago

“It is perfect if you need transport boxes, moto,...from one city to another and you are looking for good prices”

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Posted 2 months ago

“Best platform so far”

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Posted 2 months ago

“Had a couple drivers back out, but once confirmed everything was great. Would definitely use them again. William stayed on too of rearranging dispatches.”

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Posted 2 months ago

“Do not use this service !!!! And certainly do not pay for any extra insurance either they damaged a sideboard 3 weeks ago and then said well it’s cosmetic … the whole top needs re sanding and polishing and looks terrible .. it was delivered in the van with no protection and stood up on its end and not its feet … drivers couldn’t even speak to me as they didn’t speak English and frankly didn’t care … ive complained But no one cares from delivery company nor Shipley”

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Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 months ago

“very good transporter, precise and who take care of the goods”

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Posted 2 months ago

“Absolut sicherer Transport meines Oldtaimers bei regenfreiem Wetter, wie abgesprochen. Danke!”

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Posted 2 months ago

“Alles OK! Fahrer sehr bemüht.”

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Posted 2 months ago

“JMC Courier Joe was one of the nicest young guys He collected and delivered within his timeline The van was immaculate Would definitely use again and highly recommend”

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Posted 2 months ago

“Very good!!!!”

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Posted 2 months ago

“Perfekt in jeder Hinsicht!”

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Posted 2 months ago

“Muy buena idea y funcionamiento de la web. La recomiendo I highly recomend it.”

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Posted 2 months ago

“Sehr nettes unternehmen”

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Posted 2 months ago

“Excellent servce Depasse toutes les attentes”

Shiply 5 star review on 4th October 2025

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Posted 2 months ago

“Very poor experience, I received damage good and after a month still no resolution. Communication response times are 5-7 days. Not good enough”

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Posted 2 months ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Hamza went out of his way to help . Very professional , understanding and knowledgeable. Definitely recommend and grateful for his service.”

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Posted 2 months ago

“At first using Shiply seemed simple. We needed a small trailer hauled from Indiana to Oregon (on top of a trailer). Instantly we were receiving lots of quotes (bids). Once we picked our carrier we were cut loose from Shiply and at the mercy of our chosen carrier. Frankly we believe both parties were A.I. . Regardless, our carrier never showed up at the designated pickup site. There are NO humans to talk to at Shiply on Saturday (late afternoon Pacific) - in fact you never get to speak to anyone. They are based in the UK so time zones don't line up. But emails followed the next day (after I secured a place for the trailer to stay) and the process was repeated. We finally succeeded, but at no time did we feel we were in touch with actual human beings. Shiply did in fact pull through, but the stress we went through was intense. Not sure if there is a better option to be had, but this did work out in the end.”

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Posted 2 months ago

Hi Woody, Sorry to hear about the stress you went through while arranging your transport. I completely understand how frustrating it must have been to face delays and limited support due to the time difference. We’re glad to hear that your shipment was ultimately completed, though we regret that the process felt impersonal at times. Weekend response times can be slower, but every message is handled by real people who aim to assist as quickly as possible. If you’d like us to review your experience further or provide feedback to improve communication on future bookings, please contact us at support@shiply.com. We’d be happy to help. Kind Regards, Megan

Posted 2 months ago

“Very simple process. Just do not be afraid to ask questions of the bidders for your quote.”

Shiply 5 star review on 3rd October 2025

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Posted 2 months ago

“Easy way to address unique shipping opporntunities.”

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Posted 2 months ago

“Absolutely perfect! Excellent communication and very professional, sofa was wrapped and treated with extra care, even making sure shoes wiped when entering the house. I will definitely be using this company again and again 👍 First class service 😁 thanks again.”

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Posted 2 months ago

Shiply is rated 4.5 based on 46,496 reviews