Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,496 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,496 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shiply 5 star review on 26th December 2025

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“parfait impecable”

Helpful Report

Posted 2 months ago

“workted perfect”

Helpful Report

Posted 2 months ago

“This was a great way to get quotes from more than one person at the same time”

Helpful Report

Posted 2 months ago

“Used On Top Carriers to move 2 couches from Boston to DC and they were responsive, reliable and reasonably priced! I would definitely use them again.”

Helpful Report

Posted 2 months ago

“Javier es un grandísimo profesional y no menos persona. Serio,puntual,cuida el producto de manera exquisita, la comunicación perfecta. Un lujo. Ya casi no quedan profesionales de su talla.”

Helpful Report

Posted 2 months ago

“They do not properly vet the carriers and if you have an issue, it's all on you. First carrier never found a driver and second one changed payment terms AFTER they had my vehicle in their possession. I had to pay by credit card for my company, but they had "issues" with their Stripe machine for days. Texts and calls all weekend trying to get their cash. I had to jump through hoops to get a cashier's check so they would drop the vehicle for my company. When I told Shiply during the process, they didn't care. Only support through email too - so you will get no help over the weekend. It was between me and the shipper. NEVER AGAIN!”

Helpful Report

Posted 2 months ago

Hi Lynda, Sorry to hear about your experience. I completely understand how upsetting it must have been to deal with changing payment terms and the stress of trying to release your vehicle. To clarify, Shiply only handles the initial service fee; all other payments are made directly to the transport provider. This means we cannot refund or intervene in those transactions, but we can assist by helping you contact the provider directly. If you would like us to relist your vehicle with a new provider or process a refund of your Shiply deposit, please email us at support@shiply.com with your booking details, and we’ll be happy to help. Kind Regards, John

Posted 2 months ago

“Easy to use and offers a lot of choices. A little over enthusiastic with reminder emails.”

Helpful Report

Posted 2 months ago

“Appalling service - driver from PLM-Transportation never turned up (twice). I have asked for my money back and had absolutely no response. Don't use these people...have gone to National Carriers instead - excellent service and very professional.”

Helpful Report

Posted 2 months ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Shiply needs to be clearer that all payment needs to go through shiply. The companies operating are quoting not knowing the fees that shiply has in order to do proper quoting.”

Helpful Report

Posted 2 months ago

Hi Mark, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel unclear about how payments and fees are shown. To clarify, Shiply only collects the initial service fee (and any optional extras such as the Protection Plan) directly through our platform. The remaining balance is always paid directly to the transport provider. Providers submit quotes shown on Shiply, and while fees are displayed before you confirm, we understand that it can sometimes feel confusing. We are working to make this process clearer. If you need help understanding a quote or your listing, please contact us at support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 2 months ago

“Not a Well Made page but works”

Helpful Report

Posted 2 months ago

Hi, Sorry to hear you feel the page design wasn’t well-made. We understand how important it is for the platform to feel clear and easy to use, and we’re glad that you were able to complete your task successfully. If you have any specific suggestions on how we could improve, please share them with us at support@shiply.com. We’re always looking for ways to make the site more user-friendly. Kind Regards, Steve

Posted 2 months ago

“Everything went smoothly and would use again”

Helpful Report

Posted 2 months ago

“Schlechte kommunikation mit dem Zahlungseingang. Das muss besser laufen. Sehr Zeitkritisch bei unserem vorgang”

Helpful Report

Posted 2 months ago

“Great way to arrange a courier or almost any transportation”

Helpful Report

Posted 2 months ago

“Reliable transport”

Helpful Report

Posted 2 months ago

“I have used AB Express Trucking several times to move furniture from Houston to Orange Texas while relocating my business. The owner Devone Berry was very professional, respectful, and reliable. I would definitely book services with his company in the future.”

Helpful Report

Posted 2 months ago

“alles super, wie immer.”

Helpful Report

Posted 2 months ago

“From scheduling to delivery, it was a flawless transport. Great communication, fair price and great attention was paid to our new old vintage RV”

Helpful Report

Posted 3 months ago

“Superb service from start to finish, helpful and professional service with JB couriers. Considerate and great communication.Thank you John, highly recommend.”

Helpful Report

Posted 3 months ago

“Amazing price very reliable fast delivery knows exactly what he's doing highly recommend took a boat from north wales to Scotland no issue will use again thanks andy amazing job.”

Helpful Report

Posted 3 months ago

“Gute Platform... Immer wieder gerne”

Helpful Report

Posted 3 months ago

Shiply is rated 4.5 based on 46,496 reviews