Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,142 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,142 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“great job fast and efficieent would use them again”

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Posted 2 months ago

“Jederzeit zu empfehlen!”

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Posted 2 months ago

“Made it easy”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“I hadn’t even finished filling out my information about the single chair I need shipped before I was being flooded with emails from this company. All different people asking dimensions weights and they hadn’t even filled that out yet giving me quotes before I finished quotes over $1000 plus $125 fee on top of that. this is just a chair. It’s cheaper to ship a car. I have 22 emails now. It’s been only fifteen minutes.. actually 14!”

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Posted 2 months ago

Hi Frank, Sorry to hear about your experience. I understand how overwhelming it can feel to receive multiple messages so quickly, especially before you’ve finished entering all the details. When a listing is created, multiple transport providers may respond simultaneously to express interest, resulting in a high volume of messages early on. Quotes are set by independent providers and can vary widely depending on route efficiency, availability, and item size. If you’d like help with your listing, please email support@shiply.com, and our team will be happy to assist. Kind Regards, Steve

Posted 2 months ago

“They give you a quote and then change the price after you accept. I paid an additional $50 to Prime Way Transportation due to miscommunication between myself and the driver who delivered my car. My paperwork had one price and his paperwork had another price. Once I contacted the company, they stated that they added an extra $50 so he can deliver the car and they would refund me since I paid it. I have yet to receive the refund and they haven't responded back to my last couple of emails. The driver did his part but the transport company who hired him failed to do their part.”

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Posted 2 months ago

Hi Danielle, Sorry to hear about your experience. I understand how frustrating it must have been to be asked to pay more after the booking was already agreed. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. As the extra payment was made directly to the transport provider, this would need to be resolved with them. However, if you’d like us to review your booking and assist further, please email support@shiply.com, and our team will be happy to help. Kind Regards, Anne

Posted 2 months ago

“Todo un profesional, me dejé guiar por sus buenas reseñas y efectivamente real. Puntual, formal, serio, muy explícito con todo y un trabajo muy profesional. Sin duda repetiré y lo recomiendo 100%”

Shiply 5 star review on 3rd January 2026

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Posted 2 months ago

“It took them a little longer than I expected. But i got my motor grader In perfect condition. Thank you”

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Posted 2 months ago

“Horrible experience! Please read! Shiply is an incompetent company! They have no real person to talk to about issues and offer no support in dealing with transport company’s. I have been waiting on a shipment to be picked up for over a month and the transport company will not give me an estimate of when it will be picked up or delivered! I have contacted Shiply to help resolve this and it takes them days to respond and when they do it by email at 2am… so I can assume that they’re in a different country even. They have only offered to relist and transfer my deposit, and after waiting over a month that is not a reponsable solution! If they really respected your business they would try harder than that! As for the transport company Load Master/ Load Makers they are a total incompetent company too…. I accepted there quote and filled out their form with all the info weight, height, ect… and two weeks after accepting the quote they asked me for more money, because the they quoted for less weight. Then a week later told me that my product was in an area that did not have a lot of drivers, so that was why it was taking so long… so if you are a real transport company and quote a job you should probably review it prior to quoting the job, right?? It was originally imported from Ebay with all the information and photos when I listed it with Shipley, also when listing I requested a two week delivery time frame, and understand thing take longer and things happen, but with no estimates and proper communications, this leave the costumer feeling unease. I feel that these company are both incompetent and irresponsible! Do not use either!”

Helpful Report

Posted 2 months ago

Hi Jacob, Sorry to hear about your experience. I completely understand how frustrating it must have been to wait this long without clear timelines or reliable communication. Shiply is a platform that connects customers with independent transport providers. While providers are expected to review job details carefully before quoting and keep customers informed, we understand how disappointing it is when this doesn’t happen. Our support team operates via email and aims to respond as quickly as possible, though we understand this can feel slow when an issue is ongoing. At this stage, we can either assist with relisting your shipment or transferring/refunding your Shiply deposit, as we’re unable to enforce pickup schedules or pricing changes made directly by a provider. If you’d like to move forward with either option or want us to review your booking again, please email support@shiply.com, and we’ll be happy to assist. Kind Regards, John

Posted 2 months ago

“Great communication, arrived in time to collect and deliver. Would definitely use again.”

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Posted 2 months ago

“Great service. No game playing and changing prices it was all exactly the rice we accepted in the quote. Everything was explained and was correct. Will use them again.”

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Posted 2 months ago

“Happy with the Service”

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Posted 2 months ago

“The delivery driver, Darren, was friendly, customer focused and communicated well.”

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Posted 2 months ago

“Unreasonably restrictive messaging and unclear quote structure. I received a quote that had something other fee with it, but I couldn't tell if that second number had already been included in the bottom line quote. When I tried to clarify it with the contractor, I wasn't permitted to do that. No numbers or even words spelling out dollar amounts permitted in the messages. AND no other way aside from email to figure it out. They kept saying I was trying to negotiate the quote, and only allowed me to change the number in that pop-up. Way to lose business for yourself and you contractors, Shiply! FAIL!”

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Posted 2 months ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to feel restricted when trying to clarify pricing and message a provider. The messaging limits are in place to prevent off-platform negotiation before a booking is confirmed, but we appreciate that this can sometimes make quote structures feel unclear or difficult to understand. That’s certainly not the experience we want for customers trying to make an informed decision. If you’d like us to review the quote details with you or help clarify any fees, please email support@shiply.com, and our team will be happy to assist. Kind Regards, Anne

Posted 2 months ago

“I would highly not recommend using this company! I had a 2024 Camaro ZL1 delivered from Virginia to New Jersey and both the front and the rear of the car had been damaged during shipping. No one has reached out to cover the damages of my car, which is going to exceed $2000! Very very poor company!”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Todo ha funcionado bien. No os conocia y la experiencia es satisfactoria.”

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Posted 2 months ago

“They collected and delivered the vehicle as requested and were very great with keeping me updated as to progress. I would definitely recommend them.”

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Posted 2 months ago

“I worked with this company very last minute but they were able to accommodate my needs for.a very important transport. Answered any and all questions that I had with no issue. We even received our delivery a day early which made me extremely happy. Kept me informed along the way as well. Jasmin was the agent that got all set up for me”

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Posted 2 months ago

“Worst experience of my life. My family now has TWO vehicles stranded 300 miles away. I understand weather, etc. but communication is KEY. Want to call your driver? How about reaching an obvious burner phone with no voice mail set up. Want to cancel and get a refund on your deposit? Good luck with that!!! You wI'll lose time, money and perhaps even your vehicle.”

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Posted 2 months ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund or any other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“Fast, efficient, responsive. Every question that I asked was answered promptly. Items arrived VERY quickly, well within my constrained timeline. Most other shippers were not able to promise precise delivery dates and they got my shipment here the day after the first day I requested. (They would have had it here a day earlier, but for a severe winter storm, but that's not a complaint: That's why I needed precision in delivery because sh*t happens.) I would use them again. [NOTE: Per below, the delivery took seven days, but that's because I requested that timeline. No other shipper could deliver from the West Coast to the Upper Mid-West in that timeframe.]”

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Posted 2 months ago

Shiply is rated 4.5 based on 43,142 reviews