Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,496 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,496 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 26th December 2025

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cheaper than FedEx and faster too”

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Posted 2 months ago

“Cite de livraison parfait pour moi je recommande”

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Posted 2 months ago

“Merci beaucoup livraison en temps voulu livreur très gentil”

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Posted 2 months ago

“Super Platform um einen Transport zu finden. Komission ist aber recht hoch!”

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Posted 2 months ago

“Horrible service. Horrible communication. I believe I was lied to when I asked where I could file complaints and was given some strange gmail email address. Asked for a name and was avoided given one. Finally managed one. Asked to speak to a manager wasn’t given one. Didn’t show up on the day they said. Then the next day showed up at a time that was outwith their own timeframe. Then to top it off when a negative feedback was given by the recipient, he was asked to remove it. Unbelievable. Avoid at all cost!!”

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Posted 2 months ago

Hi Emiel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Alles gut gelaufen”

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Posted 2 months ago

“all went good-next time again”

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Posted 2 months ago

“Bonjour, Je suis très content de son service, Fair face a des situations avec une telle professionnalisme, je peux que vous recommander très fortement. (D’autant plus que avec ma voiture il avait un challenge en plus car conduite à droite)”

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Posted 2 months ago

“Very efficient. Excellent service.”

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Posted 2 months ago

“Oh Shiply takes their fee fast - but now decides to 'close out' a booking very quickly (yes it takes a while to match up suitable day/times for both collection, delivery AND from the transporter too) but Shiply expects you to relist again after they close the active and paid for listing, which of course would trigger yet another fee to them, plus one would lose the booked courier too! Also Shiply has a new scheme, 'add-on' insurance, which isn't needed as the courier has their own cover. My advice, if you have a good courier just use them again directly - cheaper and far less hassle than using this site! Shiply used to be very good - but of course these folks can never leave ANYTHING that works well alone, and now it's wrecked!”

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Posted 2 months ago

Hi, Sorry to hear about your frustrations. I completely understand how disappointing it must have been to feel that your booking was closed too quickly and that you might lose both your courier and fee in the process. To clarify, Shiply only charges the initial service fee once a provider is accepted. Listings can sometimes close automatically if no progress is made within a set timeframe. If this happens and you still wish to proceed, our team can help by either relisting your job or arranging a deposit refund, so you won’t be left paying twice. Regarding coverage, Shiply offers an optional Protection Plan for added peace of mind; however, you are always free to rely on the carrier’s own coverage instead if you prefer. If you’d like us to check your case in detail, please email support@shiply.com with your booking information, and we’ll be happy to assist. Kind Regards, John

Posted 2 months ago

“If you discuss any numbers whatsoever such as measurements or weight, the algorithm accuses you of trying to send a phone number and interrupts the process.”

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Posted 2 months ago

Hi Casey, I'm sorry to hear about your frustration. To avoid this issue, please do not include dimensions when sending messages, as this gets detected by our system. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

“Shiply did the job that I hoped they would ! They provided a good service and I had lots of competitive quotes. The first courier I employed failed me and it had to be rebooked through another who was perfect! The transition was easy and they helped with the problems and we successfully made our move! I would recommend and use them again myself and especially the courier that I ended up using!”

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Posted 2 months ago

“Delivered motorbike same day, good communication, recommend”

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Posted 2 months ago

“Super service , quick and plenty contact”

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Posted 2 months ago

“Pas mal....”

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Posted 2 months ago

“Only received one quote, fortunately Haulin-Axe was on the ball to get the job done.”

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Posted 2 months ago

“Bonjour, Un service incroyable, je suis impressionné par la souplesse et les réactions même dans des cas d’imprévues, très professionnel, au petit soin avec le véhicule, je vous recommande très très fortement, vous aurez aucun souci à vous faire pour votre véhicule (d’autant plus que mon véhicule est volant à droite)”

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Posted 2 months ago

“Supper happy with service - highly recommend”

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Posted 2 months ago

“Reliable platform with access to a broad pool of service suppliers.”

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Posted 2 months ago

“Great but too expensive.”

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Posted 2 months ago

Shiply is rated 4.5 based on 46,496 reviews