Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,142 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,142 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Me siento muy contento ya que fue mi primera vez usando este servicio, fue estupendo muy atentos todo y amable, pedí el servicio y me entregaron el carro en mi casa a 7 horas, gracias de verdad especialmente a WILLIAM quien me ayudó”

Helpful Report

Posted 2 months ago

“I saw an email from Shipley, letting me know that AEX was canceled because of an email I sent you which is exactly what I wanted to do so now I need to know how soon I will get the payment that I made to you. I think it was like $156 back because I already sent you another Payment for easy 123 and they are in the process of delivering it as we speak please reply as soon as possible. Because of the delay with AEX, it has cost me $700 more than what I was gonna pay for AEX so I would appreciate some attention to this matter. Thank you.”

Helpful Report

Posted 2 months ago

“perfecto!!”

Helpful Report

Posted 2 months ago

“My first time using Hiply. And just wanted to say thanks. Easy & great service.”

Helpful Report

Posted 2 months ago

“Transport von Apulien nach Hannover von zwei 125er Mopeds für 2.500 Euro als einziges Angebot? Ohne besondere Anforderungen bei flexiblem Termin? Keine Werbung für ein Vergleichsportal...”

Helpful Report

Posted 2 months ago

“Perfekte Suche nach Angebot Einfache App”

Helpful Report

Posted 2 months ago

“When my car was delivered to me, the truck driver AGGRESSIVELY DEMANDED $50 more than the amount stated in my contractual agreement with Cargo Management. (Cargo Management sent me their bid through Shiply). Neither Shiply nor Cargo Management will reimburse me the $50. Shiply simply said "no". Cargo Management is totally unresponsive to my phone calls and my emails. STAY AWAY FROM THEM BOTH.”

Helpful Report

Posted 2 months ago

Hi Janet, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 2 months ago

“Sehr gute Plattform und Autos zu transportieren oder größere Gegenstände”

Helpful Report

Posted 2 months ago

“I recently needed an antique oak dresser and mirror shipped from northern Virginia to South Carolina. Ryan responded within minutes o my querry with an all inclusive bid and was on my doorstep the next day to pick it up. It was securely packed and arrived the next day without any problems. Affable, friendly guy who clearly knew what he was doing- great service and fair price!.”

Helpful Report

Posted 2 months ago

“Top j’ai trouver rapidement mon transporteur a tarif très correct”

Helpful Report

Posted 2 months ago

“Very helpful in moving our 5th wheel on time. Very professional even took the time to help set it up on arrival. Load makers you rock will definitely be doing business with your outfit again.”

Helpful Report

Posted 2 months ago

“Thought it was dodgy at first, but then got reassured once I knew you only pay a small fee as a deposit and the rest once the goods are delivered to you. So it's all good. Will use the service once again if needed.”

Helpful Report

Posted 2 months ago

“The customer service is excellant.They are very helpfull. The allocated company to deliver my x3 are very good. Their driver is very helpfull and understanding that my date of delivery was different and tried to offer another day but I have already delivered the x3 by myself. The communications afterward by shiply was excellant for refund I will strongly recommend shiply to my friends.I hope this review will be fed back to my provider company Thanks a million”

Helpful Report

Posted 2 months ago

“Shiply has been a life, well money/hassle, saver for me. Found an ex-display item of furniture that I'd wanted for months, but was a little pricey. It went on sale but the store is in London and I live in Cumbria. Shiply made it easy to find, negotiate, finalise and insure the item and in less than a week it was sitting in my home and I was still £500 better off! Amazingly easy to use with some great couriers bidding for business. Can't fault them and will definitely use again!”

Helpful Report

Posted 2 months ago

“Did an excellent job finding an outstanding delivery company at a very competitive rate. I’d use again for my next delivery.”

Helpful Report

Posted 2 months ago

“Our complaint is not with Shiply, but with Load-Makers. We were notified on Christmas Eve that our car would be picked up by 7pm and they didn't arrive until midnight -- on Christmas Eve! Delivery was a nightmare. Delayed several days all the while being assured delivery would be "today by 4" which would become "tomorrow by 9" or "tomorrow by 12" or "tomorrow by 5." When the truck arrived with our car, the driver who spoke no english did not follow directions and drove into our community, tried to gain access through the gate, had to back up into other cars waiting at the gate, drove over landscaping. A total mess. Sadly, it will be highly unlikey we will ever use Shiply in the future.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Buena app y buenas opciones para envíos”

Helpful Report

Posted 2 months ago

“Shiply was easy to use and I received multiple quotes. The home page made it easy to communicate with each bidder. The only drawback was the fees they charge were not made clear until you go all the way through the process. As a first time user, it would have been nice to have them up front so I could think over certain aspects before committing.”

Helpful Report

Posted 2 months ago

“Reliable and I've used them 3 times.”

Helpful Report

Posted 2 months ago

“Communication is dire Questions, e-mails and phone calls not answered Will not use again !!”

Helpful Report

Posted 2 months ago

Hi Kevin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

Shiply is rated 4.5 based on 43,142 reviews