Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,495 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,495 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 26th December 2025

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“great service will use again 5 star”

Helpful Report

Posted 2 months ago

“Very bad service, after agreed the deal and paid then the driver started make story that’s too busy then will be delivered within 14 days but I told him that was urgent and I need it next day then I tried to be patient and kind and asked him to do it ASAP then he started another story about the parcel weight and wanted to make deal outside Shiply deal to get more money or I have to wait 2-3 week to do the job then I asked if I reject that can he give me the money back but he just said to ask Shipley company for that then left, So avoid to deal with this driver and be careful as he not trusted and just time waster”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“Unflexibel beim Abholtermin. Abholung nur an dem von Shiply vorgegebenem Tag möglich. Ein Termin, den der Kunde wünscht, ist nicht möglich. Äußerst kundenunfreundlich. Unfreundliche Kommen.”

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Posted 2 months ago

“Très bonne plateforme”

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Posted 2 months ago

“Shiply does provide a valuable service in connecting independent shippers with customers but I find the website crude and some of the policies less transparent than they should be. I have had 2 good experiences that I mostly credit to the drivers. On their side, Shiply could up their game.”

Helpful Report

Posted 2 months ago

Hi, Thanks for sharing your thoughts. I'm glad to hear you’ve had a couple of good experiences with your drivers, though we’re sorry to learn that parts of the website and our policies felt unclear or outdated. We appreciate your feedback and understand how transparency and ease of use make a big difference when arranging transport. If anything seems unclear, please see our Terms & Conditions and Policies at www.shiply.com/terms. If you have any specific suggestions or need help with your account, please feel free to email us at support@shiply.com. We’d be happy to hear from you. Kind Regards, John

Posted 2 months ago

“War wunderbar lg Sven”

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Posted 2 months ago

“Todo perfecto”

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Posted 2 months ago

“Easy process, headache free. Just needs a little bit of work on communication!”

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Posted 2 months ago

“Gracias, vuestra ayuda para mi ha sido muy importante.”

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Posted 2 months ago

“Great service. Never used a courier before and wanted to send an old arm chair of my great granny’s from Aberdeen to London and i got given a very reasonable quote that was easy to accept and pay. I went with good_fellas and they communicated with me throughout the whole service. There was a slight delay with delivery (due to van issues) but I was updated throughout and all my questions were answered quickly and fully. Chair arrived in perfect condition.”

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Posted 2 months ago

“Zero notifications prior to arrival, would not support customer who entered agreement with a mover that would not deliver upstairs because they were paid too little despite the $1200 short and minimal piece move.”

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Posted 2 months ago

“I had a trouble free experience and Andre the driver was very helpful and professional. I had an unusually long machine on a pallet that was a little challenging. But driver got the job done. Pick up and delivery was within my window.”

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Posted 2 months ago

“Called in advance to confirm ETA and landed at the ETA also. Very efficient chatty nothing to much trouble including having to jump start the vehicle. Communications and organising very good. Thanks again Sally”

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Posted 2 months ago

“Service parfait du départ à l'arrivée. C'est un professionnel de confiance. Très satisfait de la prestation effectuée.”

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Posted 2 months ago

“In two dayscI had 3 serious offers”

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Posted 2 months ago

“overall good, all wells that ends well but while waiting on the arrival the communication needs to be better, but it all worked out.”

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Posted 2 months ago

“Great quick reliable service. Thank you very much.”

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Posted 2 months ago

“Overall good experience”

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Posted 2 months ago

“Unkompliziert und schnell. Hätte nicht gedacht, dass es so zügig durchgezogen würde”

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Posted 2 months ago

“All good!!!”

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Posted 2 months ago

Shiply is rated 4.5 based on 46,495 reviews