Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,505 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,505 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 6th December 2025

395

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alles sehr gut. Einige gute Angebote bekommen. Das für meine Zwecke besste Angebot ausgewählt und ohne Probleme abgewickelt. Gerne wieder.”

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Posted 3 months ago

“Superb service”

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Posted 3 months ago

“Nos hizo el traslado miurarent..y la verdad que una maravilla.Atento,servicial y Alejandro un encanto…lo recomiendo!!!!”

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Posted 3 months ago

“Recently accepted a move from Shiply the organized my load with my selected carrier. I paid my Shiply fee but unfortunately my carrier had to be hospitalized. Shiply offered to book my ad on line again. A lot of time had passed since my first booking and I needed my freight moved quickly. After a week with no further offers on my load, I’ve requested a refund on my original move. Received a call this morning that it will soon have my payment refunded. It’s hard to ask for better customer support and service than this. I’ve used them before and will use and be my first point for recommendations.”

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Posted 3 months ago

“Sehr langsame Bearbeitung bei (7Tage)Bankeinzug. Paypal wird nicht angeboten! Serviceanfragen werden nur unzureichend beantwortet”

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Posted 3 months ago

“While I ended up transporting the vehicle myself, Shiply was a fantastic experience. They are clean, responsive, and well-run. You cannot go wrong giving this company a try. It's a great concept!”

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Posted 3 months ago

“There is just no way to enter dimensions. It keeps telling that it is not allowed to share a phone number. Whatever you try, all the forms even with words like meters in between, it's just not possible. And for transport dimensions are very important obviously. Complaining isn't possible. Contact function doesn't work either.”

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Posted 3 months ago

Hi Jerre, I'm sorry to hear about your frustration. To avoid this issue, please refrain from including dimensions when sending messages, as our system detects them. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“this is an excellent service”

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Posted 3 months ago

“I will definitely use Shipley again in the future”

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Posted 3 months ago

“No problems. Good”

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Posted 3 months ago

“Easy to use and with a lot of options.”

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Posted 3 months ago

“Fácil de contratar y transportista muy profesional”

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Posted 3 months ago

“I managed to find a great offer with a fantastic professional and make my move to the new university with all my belongings really smooth and straight forward.”

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Posted 3 months ago

“Good experiencia”

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Posted 3 months ago

“Top platform”

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Posted 3 months ago

“Merci top livraison”

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Posted 3 months ago

“Fast delivery and great communication from Mike. Thanks”

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Posted 3 months ago

“PegasLogix failed to pick up our items. They failed to communicate that they would not be arriving at any time during the agreed upon day, despite numerous attempts to reach them about our delivery window. We are now forced to find last minute alternative shipping arrangements. We need a refund of our deposit, which they also failed to confirm they are providing.”

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Posted 3 months ago

Hi Ginette, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

“Prinzipiell waren wir zufrieden. Dass wir quasi gezwungen wurden, eine Versicherung für den Transport abzuschließen fanden wir nicht in Ordnung! Der Transport mit unserer "Wahl" hat sehr gut geklappt.”

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Posted 4 months ago

“It's a great service, I would highly recommend it.”

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Posted 4 months ago

Shiply is rated 4.5 based on 46,505 reviews