Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,883 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,883 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 17th September 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered in immaculate condition with cheerful and friendly service and attention. Would recommend this firm.”

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Posted 1 week ago

“Helped to find someone to properly transport my motor bike in a short time frame.”

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Posted 1 week ago

“Excellent team work, no matter if it’s an item or full van, the company works as a team handling the items one to another as a chain what makes the job much easier and quicker, approximately 15- 30 minutes to upload full van. Friendly atmosphere, extra requests for additional fees are welcome, theirs are fab! Can handle 3 or 4 jobs in a day. Highly recommending”

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Posted 1 week ago

“Excellent vraiment top”

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Posted 1 week ago

“bonjour, un peu compliqué de les avoir au téléphone la première fois, mais ensuite tout c'est déroulé comme prévu, depuis la prise en charge du véhicule jusqu'as sa livraison, a la date et aux heures prévu , VU les tarifs raisonnables qu'ils pratiquent et leurs professionnalisme, je n'hésiterai pas a faire appel a eux une prochaine fois, merci encore, je recommande.”

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Posted 1 week ago

“Excellent service. Very responsive, reliable and great communication all the way. I certainly recommend”

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Posted 1 week ago

“Very good people, stayed back and finished the job even if it was late !! Jagdeep and Gurtaj were really friendly and helpful. Highly recommend !!”

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Posted 1 week ago

“Funktioniert einfach und transparent.”

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Posted 1 week ago

“Well organized, equipment arrived in perfect condition. I would use Shiply again.”

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Posted 1 week ago

“Gutes Portal für Käufer, um Angebote für den individuellen Warentransport zu erhalten. Portal ist intuitiv zu bedienen. Angebote kamen auch sehr schnell.”

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Posted 1 week ago

“the price to the trucker ,rapid transport kings paid separately was $750.00 . bha logistics service fee was $191.10 shiply protection plan,booking deposit and service fee was $ 370.00 i understood the shiply fee to be $90.00 so i paid $561 in fees for a $750.00 haul . i will not be using shiply again owner of northeast millwork corp.”

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Posted 1 week ago

Hi Peter, Sorry to hear about your disappointment with the costs. I understand how frustrating it must have been to feel that the fees were unclear or did not meet expectations. To clarify, Shiply only charges the initial service fee and any optional extras, such as the Protection Plan, at checkout. Any further charges you mention (such as from BHA Logistics) would have been separate to Shiply and arranged directly with the transport provider. If you still need assistance with your listing, please reach out to us at support@shiply.com, and our team will be happy to help. Kind Regards, Steve

Posted 1 week ago

“They found me the best price and found me a good driver.The delivery was very good and the driver was very nice and polite.”

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Posted 1 week ago

“Estupendo servicio. Eficaces, simpáticos, perfecto todo!”

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Posted 1 week ago

“If I there was anything below 1 I would give the driver that. Minutes before pick up he sends a message via shiply that his van broke down. He s very rude and has not empathy. I am supposed to vacate this place and now I am stranded. The prices other van man are charging because I need a van like now are very high. He could even call yet he has my number. He said, " am I supposed to carry your stuff with my head?? What a very rude man. I would like to be refunded!!!!”

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Posted 1 week ago

Hi, Sorry to hear about your experience. I completely understand how stressful and frustrating it must have been to be left stranded at the last minute, especially when you needed to vacate your place. Transport providers on Shiply are expected to communicate properly, treat customers with respect, and refrain from using the language you describe. We take reports of rudeness and failed collections very seriously and will investigate the provider involved. Regarding your refund request, Shiply only collects the initial service fee through the platform. If you’d like us to review this and arrange a refund of your deposit, please contact us at support@shiply.com with your booking details. Kind Regards, Megan

Posted 1 week ago

“Great job thank you!”

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Posted 1 week ago

“Primer acceso a este mundo de los portes en la que Shiply lo hace todo mas fácil. Buena Plataforma para encontrar profesionales. Muy comoda y todo claro.”

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Posted 1 week ago

“Was great thank you”

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Posted 1 week ago

“It was a seamless transaction through the app as long as you do your due diligence. The app was easy to use and facilitates the initial communication with the driver.”

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Posted 1 week ago

“Great company with a good drivers highly recommend”

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Posted 1 week ago

“Coming pick up and delivering on time. The driver have good care of my item. I am happy with the service”

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Posted 1 week ago

Shiply is rated 4.5 based on 45,883 reviews