Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,960 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 24th September 2025

392

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shiply was awesome they provided us with a lot of great options we were very satisfied!”

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Posted 1 week ago

“Fast, friendly, efficient, good prices”

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Posted 1 week ago

“Content d'avoir trouvé ce service, quelques bugs mineurs dans l'interface mais je suis globalement satisfait du service.”

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Posted 1 week ago

“Très satisfait. Livraison rapide et suivi du transport en temps réél via Whatsapp.”

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Posted 1 week ago

“Excellent service - kept fully informed and punctual and efficient. Well done Josh.”

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Posted 1 week ago

“Quick, efficient, and friendly with drivers who did an amazing job with the loading on and off. The dispatchers (Nancy) (David) and (Ashton) were with me from the beginning to the very end. I would definitely use this company again and recommend them highly.”

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Posted 1 week ago

“used shiply and the 2nd day they had a driver for my load out of NW Montana and was at my door in 2 days Northern Mn. From late Sunday afternoon and Thursday afternoon was there. Driver was very friendly Thanks for the smooth transaction”

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Posted 1 week ago

“Top génial encore merci”

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Posted 1 week ago

“Easy to use”

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Posted 1 week ago

“Like on every homepage, where services are managed and a connection is establiches between clients, you also have positive and negative clients. Shiply tries to negotiate by problems and reacts suprinsingly fast. After one client complete failed, the service fee was returned and another client could take over the job immediately. Things to change: after a negative impression / service, it is not longer possible to evaluate the failing client, because Shiply marks the contract as fullfilled, though nothing happend! Therefor bad clients remain inside the database withou being "de"selected as not trustworthy.”

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Posted 1 week ago

“Easy to use and good communication with suppliers.”

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Posted 1 week ago

“Hat alles super und ohne Probleme geklappt. Gerne wieder.”

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Posted 1 week ago

“Hat alles sehr gut geklappt”

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Posted 1 week ago

“John from Load - Makers knew his stuff. I was in a hurry to get the car. John calls the next day says it will be there tomorrow. Oh they were the most inexpensive one on the list of over 30.”

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Posted 1 week ago

“The process was fairly straightforward. My only challenge was that portal would not let me add the dimensions with numbers in my massages to the individual inquiries. It flagged it as a phone number. For example 4’ x 2’ had to be written out as four foot by two foot.”

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Posted 1 week ago

“I dont like that its a broker of a broker, and the middle man insinuated they can provide a service, but after you accept the quote, it can take weeks if not longer. If the quotes are not high enough, bid where you can back up your service and your driver are willing to make the trip. Id rather have upfront pricing than irreliable service And when I emailed Shiply I feel like i got the AI answer back.”

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Posted 1 week ago

Hi, Sorry to hear about your experience. I completely understand how frustrating it must have been to feel that you were dealing with a middleman rather than the actual driver, and to be left waiting after accepting a quote. Transport providers on Shiply are expected to quote only when they can carry out the job and to be transparent about their service. Our team is committed to providing direct assistance, and we’re happy to review your case further. If you need help with your listing or want us to look into this in more detail, please contact us at support@shiply.com. Kind Regards, Megan

Posted 1 week ago

“Seemed sketchy but actually was very professional and worked very efficiently! Would recommend.”

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Posted 1 week ago

“Very good experience and very reactive, Thank you.”

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Posted 1 week ago

“Here is my experience with Shiply and Quickolog. I received dozens of quotes, chose the provider with near 100% positive reviews. Once I accepted the quote the price went up. Contractor sent me several messages prior to scheduling the shipment. They specific a 1-5 business day scheduling durning which I received a call from someone , not from Quickolog, requesting a confirmation email, of which I never received. He seemed confused said he would try to do more research. I then sent a message to Quickolog for clarification and details- no response. I called the number provided, no response. I emailed Shiply, they opened a ticket and sent an urgent message to Quickolog, but still no response. I informed Shiply via email I was not comfortable working with Quickolog. They went ahead and canceled the order and I began getting quotes again, including one from Quickolog -WTF!. A day later I received a cryptic text message thinking it was s scam I ignored it. Called the origin location a day later and found out the unit was picked up the day before. It arrived that afternoon without any communication. Poor management of brokers, clunky interface, poor/no communication. Shiply please manage your broker network better.”

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Posted 1 week ago

Hi Dennis, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

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Posted 1 week ago

Shiply is rated 4.5 based on 45,960 reviews