Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,192 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alles Top, gerne wieder”

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Posted 1 week ago

“Guter Ansatz, aber intransparente AGB und verbesserungswürdige Abwicklung! Ich habe über Shiply einen Transport beauftragt – die Vermittlung war einfach und schnell, der Ablauf mit dem Anbieter funktionierte. Allerdings: Die AGB sind klar verbraucherunfreundlich. Bei Stornierung gibt es kein Geld zurück, nur eine zeitlich befristete Gutschrift. Die Erfolgsgebühr fällt auch dann an, wenn der Transport gar nicht stattfindet – unverständlich. Shiply verweist bei Problemen auf die Nutzer, übernimmt keine Verantwortung für die Anbieter. Mein persönlicher Kritikpunkt: Die Zahlung per Überweisung dauerte mehrere Tage – in Zeiten von Echtzeitüberweisung nicht mehr zeitgemäß. 👉 Verbesserungsvorschlag an den Betreiber: Transparente Rückerstattungsregelung bei stornierten Aufträgen, Erfolgsgebühr erst bei tatsächlicher Leistung und Einführung moderner Zahlungsmethoden (z. B. Sofortüberweisung oder PayPal). Dann gäbe es von mir auch 5 Sterne. Fazit: Wer Shiply nutzt, sollte die Bedingungen genau lesen. Die Plattform funktioniert, aber nicht im Sinne des Kunden – noch nicht.”

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Posted 1 week ago

“Wanted to ship a custom birdhouse to Germany as a gift. Shiply provided a great rate and the communication start to finish was outstanding! Package arrived in great shape, on time. Shiply is easy to use and I highly recommend them.”

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Posted 1 week ago

“Alles bestens ! Danke”

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Posted 1 week ago

“Excellent service. The first time I have ever used a transport service and I was nervous about what to expect. Rob was professional, is clearly experienced and immediately put me at ease. Good communication. Would genuinely recommend”

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Posted 1 week ago

“Bin sehr zufrieden mit dem Transport von meinem VW Golf. Schnelle Abwicklung und pünktliche Lieferung. Ohne Schäden. Professionelle Arbeit. Super! Vielen Dank!”

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Posted 1 week ago

“Sehr übersichtlich und einfach. Werde ich wieder nutzen.”

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Posted 1 week ago

“overwhelmed by the number of emails asking same questions.”

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Posted 1 week ago

“Ha ido bien”

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Posted 1 week ago

“Very practical”

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Posted 1 week ago

“Very Goood!”

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Posted 1 week ago

“I have asked to be removed from their program... The cost of shipping was much too high. I denied their offer and terminated my free introductory subscription... they wanted me to pay 20 dollars to cancel my 'FREE ' Subscription. The people I talked to were very helpful but thier prices were very high and they want to charge you to leave.... I don't think so. I would use another shipping company, in fact I did and they were substantially less.”

Helpful Report

Posted 1 week ago

Hi Dave, Thank you for your feedback, and I’m sorry to hear about the confusion. Just to clarify, Shiply does not offer any type of subscription service. If there were any terms or charges related to a subscription, these would have been set directly by the transport provider you were in contact with. We recommend discussing those details with them directly. If you need further help or clarification, feel free to email us at support@shiply.com. Kind Regards, Megan

Posted 5 days ago

“Très pratique !”

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Posted 1 week ago

“das Portal toll für schnelle Hilfe”

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Posted 1 week ago

“Würde wieder über Shiply buchen”

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Posted 1 week ago

“Excellent service! Thank you”

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Posted 1 week ago

“Excellent communication and great service!!! 5 Star all the way.”

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Posted 1 week ago

“Alles bestens bin mit dem ganzen Prozedur sehr zufrieden.”

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Posted 1 week ago

“Hat alles gut geklappt”

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Posted 1 week ago

“All is perfect”

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Posted 1 week ago

Shiply is rated 4.5 based on 45,192 reviews