Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,394 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,394 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Shiply 5 star review on 18th September 2026

402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, On November 11 On November 11, 2024, I accepted an offer and contacted MyLogistics for information regarding delivery and collection procedures. Unfortunately, I encountered manipulative tactics, negligence, and unresponsiveness while trying to schedule a delivery and collection time. I experienced unacceptable customer service that severely lacked transparency and clarity. The delivery company’s phone number seemed to be non-functional, rendering it completely useless. For example, I received messages stating, “We apologise for the bad weather,” and another message that said, “Dear customer, we apologise for the inconvenience, but our truck has broken down.” It seems they always have an excuse for their delays. Additionally, they claimed, “We plan to deliver on Saturday and will send an appointment 24 hours before our arrival. Please let us know your preferred course of action.” However, this was quickly followed by a message stating, “Sorry, we can’t,” leading to a frustrating cycle. Just today, December 2, 2024, I finally received my item. I contacted Shiply on November 11 and did not receive it until December 2. This was a terrible experience, and I do not recommend their services. I strongly advise against engaging with this company, which can lead to frustrating experiences and wasted time. Thanks, Faraj”

Helpful Report

Posted 1 year ago

Hi Faraj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Top Super 👍”

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Posted 1 year ago

“Très efficace”

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Posted 1 year ago

“perfekte Plattform um Transporte günstig durchzuführen..”

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Posted 1 year ago

“We contacted Shiply to deliver a G Plan sideboard the transport company was Pruvia unfortunately the item was damaged and can not be repaired we contacted Shiply as we had taken out additional insurance this was back in October they said they would resolve this for us but after several attempts to contact shiply again by e-mail and numerous phone calls they have not done anything we have had to refund the customer and are now out of pocket, So i would say if you use Shiply and all goes well then Good but if you need additional support from their customer or claims team then the service is awful, We are still awaiting some sort of response”

Helpful Report

Posted 1 year ago

Hi Angela, We’re truly sorry to hear about the damage to your sideboard and the issues you've faced with your claim. We understand how frustrating and upsetting this situation must be. In the future, we recommend confirming all insurance specifics directly with the transport provider before accepting a quote to ensure the appropriate coverage is in place. Additionally, for extra peace of mind, you might want to consider our Shiply Protection Plan, which provides additional protection in cases like this. If you need help with anything else, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Todo bien.”

Helpful Report

Posted 1 year ago

“The price was good and so was the communication with the company, both by email and on the phone. They collected and delivered within the 3 hour time slot. I have taken a star off because the driver didn’t bother to let me know he’d delivered it, so we were waiting an hour or more and then I went out to the entrance and discovered the leather sofa left under the porch and my security camera showed him arriving an hour earlier. I didn’t really think this was great as we live in a country area with badgers, foxes, stray animals and crows etc all of which could have marked or even ripped the leather settee.”

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Posted 1 year ago

“Joe was fantastic. Great communication and I would highly recommend him to anyone needing boat transport. Will definitely use him again. The site was also easy to maneuver.”

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Posted 1 year ago

“I was surprised at how many quotes I received so quickly. I accepted a quote in the end from a man who did the job quickly at a good price. Very reliable and friendly.”

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Posted 1 year ago

“Simple and effective”

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Posted 1 year ago

“Very terrible customer service, they don’t answer calls. Cancelled my collection because they had a fallout with the courier agent, you would think they would be readily available to sort out the delay I would experience, nothing. Filled out a customer help message with auto reply saying I would get a response with 6hrs. That didn’t happen.. I think the worst of all is them not answering your call. I had to refund my customer as they were not prepared to wait for another week to receive the goods. I would like my deposit back or going to get my bank involved. Do not use be aware if you don’t want deal with headache of chasing wind”

Helpful Report

Posted 1 year ago

Hi Stan, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“The hauliers initially give you a cheap quote to get your attention and then stick the price up when you start communicating with them.”

Helpful Report

Posted 1 year ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, John

Posted 1 year ago

“Positiver Kontakt”

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Posted 1 year ago

“Excellent service & quote. Our items arrived on time and the shipper was fantastic!”

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Posted 1 year ago

“I used lancar_3 for my car. Excellent service and gave me heads up on my potential quote for my car to the point of he ended up having my car instead. Would highly recommend him. Thank you.”

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Posted 1 year ago

“Excellent app and usage”

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Posted 1 year ago

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 1 year ago

“can`t fault this guy. most helpful .well pleased.”

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Posted 1 year ago

“MY SHIPLY DELIVERER WAS FANTASTIC. HE PICKED UP EARLY AND DELIVERED THE SOFA BEFORE BEING GIVEN THE ADDRESS.....EFFORT ABOVE AND BEYOND, WHICH IS HARD TO FIND THESE DAYS WHEN SO MANY ARE CUTTING CORNERS.”

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Posted 1 year ago

“Really easy usage and good overview. The Response is from the companies ist fast”

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Posted 1 year ago

Shiply is rated 4.5 based on 44,394 reviews