Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,728 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service. Flexible and well coordinated”

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Posted 1 year ago

“This was my first time using Shipley and I appreciated the ability to receive quotes from different carriers for the timeframe I needed my vehicle item picked up. It was great that there were so many shipping options available that the customer could check out each company’s reviews before accepting who they wanted to contract with. For that reason, I would recommend this company. However, upon acceptance, their contracted carrier (Load-Makers) initially informed me that their drivers usually take 1-5 days for pickup. I informed Load-makers that I needed my item picked up on a specific date and they had agreed they would make every attempt to have a driver there on that date. They later informed me that yes, they could have someone there that day, but it was now GOING TO COST MORE than I was originally quoted. Due to the short time to find another carrier, I was obligated to pay the extra charge on top of the quote I had accepted. This decision severely eroded my respect for Shiply’s network of carriers. I did not feel that I had requested any additional items, didn’t change either address or any other thing that was stated in their Terms and Conditions. Additionally, the driver was late picking up my item which became an inconvenience with me having to make multiple trips to the pickup location. For this reason, I submit an overall negative review to make other customers aware of these unfair practices and poor customer service.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback. We're glad to hear that you appreciated the variety of quotes and options Shiply offers for selecting a transport provider. However, we are sorry to hear that your experience with the selected carrier (Load-Makers) fell short of your expectations, especially regarding the additional costs and delays you encountered. We strive to ensure transparency and reliability across our network of transport providers, and we understand the frustration of unexpected charges and inconveniences. We recommend leaving feedback for the specific transport provider so other customers know about this issue. If you have any other concerns or questions, please don't hesitate to contact us at support@shiply.com. Kind Regards, John

Posted 1 year ago

“No offers after several weeks, useless platform”

Helpful Report

Posted 1 year ago

Hi Carmelo, We're sorry to hear that you haven't received any offers yet. While our platform aims to connect customers with transport providers quickly, there can be times when certain jobs may take longer to attract quotes. We recommend ensuring that all details of your job are fully filled out to increase the chances of receiving offers. If you'd like, our support team can assist you in reviewing your listing to improve visibility. Please feel free to contact us at support@shiply.com for further assistance. Kind Regards, Steve

Posted 1 year ago

“I accepted a quote and signed a contract from Mach One Transports to arrange pickup and delivery of an item from Missouri to California. They asked me to zelle their fee upon pickup, which I did, and asked that I zelle the driver directly upon delivery. The item arrived very fast, I was happy and surprised, Mach one then gave me the email of the alleged driver to pay the balance, which I did. The person receiving the item confirmed the driver had arrived with the item so I thought nothing of it. Two hours later, the recipient tells me the driver has not unloaded and is still awaiting payment, which went through on my end. The driver says he is owed more than double what I paid, his dispatcher (VML Trucking) then contacts me saying they have a contract confirming this, which she emails me. Upon reviewing the contract and checking the business, which is not the company I hired through shiply, I conclude AB Logistics, the company this dispatcher has a contract with, is not a legitimate company at all. Mach one then contacts me saying they got scammed and then ask for a proof of delivery so they can file a claim, but driver refuses as he has just driven for three straight days and has allegedly not been paid. I also find out that he picked this up as a dedicated load, so should have cost more than I was quoted. After about four hours of back and forth between all parties, driver threatens to drive off with my item, which leads to me having to pay him a negotiated price, in addition to the balance I paid to the unknown person via zelle. I lost $1300 here and Shipley simply said it wasn't their problem. After a little research, this is apparently a type of freight ransom scam, and is becoming much more common. I still have no idea which party is lying to me. Maybe Shipley should at the very least be more transparent with the risks of using their service, and perhaps offer some tips to try to help customers avoid getting scammed in the future. The platform is a bit flawed to begin with. Shippers can pretty much say whatever they want to try to get you to accept their quote. For one, there is no way to guarantee scheduling, and there surely is no help for you when a shipper says you have to pay more to get your item delivered. Ebay and Amazon play a vital role in safeguarding customers and vendors against bad actors. Shipley just connects people at their own peril.”

Helpful Report

Posted 1 year ago

Hi Arthur, We deeply regret hearing about your situation with Mach One Transports and the subsequent issues regarding additional payments and unclear dealings with third parties. That is not the level of service we would like to see on the platform. While Shiply acts as a platform to connect transport providers and customers, we are committed to improving transparency and ensuring these risks are clear. We strongly recommend using the Shiply Protection Plan for added security for future bookings. This plan offers extra protection and can be useful in situations like the one you experienced. We also encourage customers to conduct thorough research on transport providers, ask for contracts upfront, and avoid making payments outside secure channels. We have provided you with the contact details of your transport provider and recommend that you resolve the issues with them directly for faster resolution. If you have any further concerns or issues, please don't hesitate to reach out to our support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Ha surgido un imprevisto y no se ha podido emviar el coche pero he sido atendido muy satisfactoria mente”

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Posted 1 year ago

“The service is great but can be overwhelming when you request a haul for your personal vehicle. After going through the tons of messages and finding the company you like, it get easier. Overall I am satisfied with Shiply!”

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Posted 1 year ago

“Très facile et compétitif”

Shiply 5 star review on 2nd October 2024

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Posted 1 year ago

“Pünktlich, zuverlässig, entgegenkommend, gutes Preis-Leistungsverhältnis, kurzfristig auf Wünsche reagiert”

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Posted 1 year ago

“Posted a request to move items. Received many replies from site. As more details were exchanged Most companies dropped out. one stayed in and promised to take care of everything. As days went by Kept getting same answer from LOADMAKERS. 5 DAYS BEFORE MOVE STILL GETTING SAME ANSWERS WE CAN'T FIND A DRIVER. DAY OF MOVE. STILL SAME ANSWER. THEY NEVER SHOWED UP. NEVER CALLED TO SAY WE CAN'T MAKE IT. OR ANY THING SHIPLY WAS NO HELP. WHEN ASKED FOR A REFUND OF MY DEPOSIT THEY WANTED PHOTOGRAPHY PROOF THAT THE ITEM NEVER WAS PICKED UP. HAD THE WRONG ITEM LISTED THAT WAS TO BE MOVED WANTED ME TO DOWN LOAN A PROGRAM TO PHONE THAT WOULD PUT A TIME, DATE AND GPS MARK ON THE PICTURE TO PROVE ITEM WAS NOT MOVED. HAD TO CALL MY BANK AND DO A REVERSE CHARGE AGAINST SHIPLY TO TRY TO GET REFUND. ALL SHIPLY HAD TO DO WAS CONTACT LOADMAKERS TO SEE THEY NEVER SHOWED UP TO MOVE ITEM. DID GET MY REFUND BACK”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused. We understand how frustrating it is when a transport provider does not fulfil their obligations. While Shiply strives to offer a smooth service, we acknowledge that things did not go as expected in this instance. We appreciate your patience in navigating the situation. We take your feedback seriously and will review our refund and verification processes to ensure a more efficient resolution in the future. We’re glad to hear that you were able to receive your refund in the end. If you require further assistance, please don’t hesitate to reach out to us directly at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I immediately had a bunch of responses to move my 36' Jayco trailer and decided to go with Coreyja253 because he came across as the most professional. And I'm so glad I did! My hitch was froze up and rusted from sitting so long but they were helpful and patient and got it working. I cannot recommend his team enough. They went above and beyond. Trailer was transported perfectly with care. 5 stars and beyond ✨️✨️✨️✨️✨️ Thank you Coreyja253!”

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Posted 1 year ago

“Super,very Professional”

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Posted 1 year ago

“It was very easy to find someone to transport my 5th wheel to the shop. I had plenty of offers and found Wrangler001 that was very knowledgeable and reasonable price. I would recommend this service to anyone. Thank you and will be using again in the future.”

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Posted 1 year ago

“DO NOT USE unless you don't mind your item not being picked up for a month or paying more than the quote later! These people have no idea what customer service is! They said 1-5 days for pickup, by day 7 they had told us 3 times they would have a driver here. On day 9 I cancelled with them but they called back and said they could have someone here that day but was now GOING TO COST MORE! But they were going to do me a favor by paying the difference. How nice! Never any offer to lower the cost due to their mistakes nor accepting that they made any mistakes. Then they had the nerve to ask me for a good review. So many other shady tactics were tried to keep us on the hook for whenever they could get someone here, but never any kind of actual good customer service.”

Helpful Report

Posted 1 year ago

Hi Rena, I'm truly sorry to hear about the delayed pickup and the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“Appreciate the ability to receive multiple quotes from different carriers in a very short amount of time. My ony suggestion (to customers) is don't submit a bid until you're sure you're ready to get it going because the quotes will come flying in! I highly recommend this company. It's great that there are so many shipping options available and that you can check out company reviews to really vet who you want to go with.”

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Posted 1 year ago

“Shiply was really helpful in finding the best solution for our shipment. We also could land a very good price.”

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Posted 1 year ago

“Getriebe wurde super schnell geliefert. Gute Kommunikation, ausgezeichneter Service, gerne wieder.”

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Posted 1 year ago

“Ras , avec le transporteur, tout s’est bien passé”

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Posted 1 year ago

“Very good communication. Very nice man.”

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Posted 1 year ago

“Excellent service, would gladly use again and refer friends and colleagues. Our driver was extremely communicative and kept in constant contact with me during the delivery, which was greatly appreciated.”

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Posted 1 year ago

“Shipping was on time and communication was perfect 👍”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,728 reviews