Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,364 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very terrible customer service, they don’t answer calls. Cancelled my collection because they had a fallout with the courier agent, you would think they would be readily available to sort out the delay I would experience, nothing. Filled out a customer help message with auto reply saying I would get a response with 6hrs. That didn’t happen.. I think the worst of all is them not answering your call. I had to refund my customer as they were not prepared to wait for another week to receive the goods. I would like my deposit back or going to get my bank involved. Do not use be aware if you don’t want deal with headache of chasing wind”

Helpful Report

Posted 1 year ago

Hi Stan, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“The hauliers initially give you a cheap quote to get your attention and then stick the price up when you start communicating with them.”

Helpful Report

Posted 1 year ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, John

Posted 1 year ago

“Positiver Kontakt”

Helpful Report

Posted 1 year ago

“Excellent service & quote. Our items arrived on time and the shipper was fantastic!”

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Posted 1 year ago

“I used lancar_3 for my car. Excellent service and gave me heads up on my potential quote for my car to the point of he ended up having my car instead. Would highly recommend him. Thank you.”

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Posted 1 year ago

“Excellent app and usage”

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Posted 1 year ago

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 1 year ago

“can`t fault this guy. most helpful .well pleased.”

Helpful Report

Posted 1 year ago

“MY SHIPLY DELIVERER WAS FANTASTIC. HE PICKED UP EARLY AND DELIVERED THE SOFA BEFORE BEING GIVEN THE ADDRESS.....EFFORT ABOVE AND BEYOND, WHICH IS HARD TO FIND THESE DAYS WHEN SO MANY ARE CUTTING CORNERS.”

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Posted 1 year ago

“Really easy usage and good overview. The Response is from the companies ist fast”

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Posted 1 year ago

“je ne parle pas anglais !!!!”

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Posted 1 year ago

“Top merci à vous.”

Helpful Report

Posted 1 year ago

“Tolle und professionelle Arbeit, leider sehr unbekannte Seite.”

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Posted 1 year ago

“Brilliant Service! Thank you. Highly recommend - this was so easy and efficient.”

Helpful Report

Posted 1 year ago

“Shoutout to Fast_CAR_Ship (4054) for connecting me with a carrier (JR Transport) the morning after I put in my request for 11/26. Our driver (Abbos) was expected to deliver my car Dec 2nd, but he was on the road everytime I saw the BOL. He just delivered my car about an hour ago and it’s Nov 30th! Communication from dispatch and driver were great no complaints, Thank you all!”

Helpful Report

Posted 1 year ago

“Didn't expect to pay more than what was called for When I signed up, sales tax was totally unexpected. not sure I would use them again .”

Helpful Report

Posted 1 year ago

Hi Warren, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“I booked a collection, but the driver never showed up for the job. I would never recommend this service.”

Helpful Report

Posted 1 year ago

Hi Rax, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 1 year ago

“Muy bien, bien organizado . Gran sistema”

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Posted 1 year ago

“Me han traído la moto de Jerez a Valencia, y súper súper bien! Muy bien cuidada y gente de fiar, si vuelvo a necesitar que me transporten algo, sin duda contactaré de nuevo, muchísima gracias!!!”

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Posted 1 year ago

“Using Shiply proved easy. We received numerus quotes. Communicating with the shippers was quick and painless. Item arrived according to schedule and there was good, fast respnses to our question with the shipper.”

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Posted 1 year ago

Shiply is rated 4.5 based on 44,364 reviews