Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,368 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,368 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Shiply 5 star review on 16th September 2026

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“war alles in ordnung”

Helpful Report

Posted 1 year ago

“Shipper missed 3 scheduled dropoff dates. Does not communicate until we reach out to him asking where is he and when he’s coming. Finally one day he arrives early and says we have 20 minutes or he’s leaving. He is a liar tells my wife that I told him not to come in the middle of the night and also blames shiply saying they had been contacting us (they have not and I don’t believe they are supposed to).. I can handle delays but can’t accept lying. He’s very disorganized and rude also.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I was pleased with the many responses, but in the end, I decided that shipping my one item cross country would be too expensive.”

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Posted 1 year ago

“We had a package picked up from my daughter’s address with a request that it be delivered to warehouse between the hours of 10 and 4. The package was worth £300. This hasn’t been delivered and we are struggling to find out where it is. The transporter is not communicating with us. There seems to be no responsibility from Shipley at all. I am very disappointed. We are over a week in Trying to contact the transport Company”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to hear about the trouble you’ve experienced with your delivery. While Shiply operates as a platform connecting customers with transport providers, we understand how concerning it is when a package doesn't arrive as planned and communication breaks down. We recommend contacting our support team at support@shiply.com with all relevant details, including the transport provider’s name, listing reference number, and any communication logs you may have. Our team will assist you in reaching out to the transporter and investigating the situation. For valuable items, it’s always best to confirm insurance details with the transport provider before booking and consider additional protection options like Shiply's Protection Plan to avoid situations like this in the future. We sincerely apologise for the inconvenience and are here to help resolve this as quickly as possible. Kind Regards, Anne

Posted 1 year ago

“Good price good service”

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Posted 1 year ago

“Fantastic service from first communication to delivery. Charles and John were great. Efficient, on time, careful with the trailer. I will certainly use them again. If you find this review, don’t look any further, very very dependable!!!”

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Posted 1 year ago

“.Sehr gut und schnell”

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Posted 1 year ago

“I had a very good experience with the transport and delivery of my couch. Chase was very informative and kept me in loop of the process. He was very helpful and he came through for me with pricing and the whole process.”

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Posted 1 year ago

“Thanks William for collecting and dropping off the bed as it was a bit of a testing time getting it sorted but we got there in the end. Very pleasant manner and helped with the mattress getting it up two flights of stairs on dropping off. Would definitely use again in the future.”

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Posted 1 year ago

“I was extremely happy with the delivery service it was excellent, as were communications I would highly recommend the company”

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Posted 1 year ago

“..................”

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Posted 1 year ago

“Very good communication and polite easy delivery.”

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Posted 1 year ago

“teure Vermittlungsgebühr”

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Posted 1 year ago

“What a great experience. Would recommend this company. Thanks again for the delivery of the motorcycle.”

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Posted 1 year ago

“Courier picked up my item within the agreed time slot but today when they should have delivered the item at the other end we haven't heard anything from them and it's way past the agreed time slot. First time using Shiply and unless this gets sorted quickly it will be my last time”

Helpful Report

Posted 1 year ago

“Shiply is only a platform for companies to place their offers. They have no control over the actions of these company for e.g. if they damage your car (like they did to mine) but you are the person selling the item and not their customer you cannot leave feedback. I alerted Shiply and sent evidence but they told me they could only forward my message to the company who still ignored me. So in effect there is no guarantee that damage caused by one of their listed companies will pay for the damage they caused. Cannot recommend to anyone.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for sharing your experience. I’m truly sorry to hear about the damage to your car and the difficulties you’ve faced in addressing this issue. At Shiply, we act as a platform connecting users with transport providers. While we do our best to ensure quality and reliability, we don’t directly manage or control the actions of the transport providers. We always recommend confirming full insurance coverage with the transport provider for high-value items before accepting a quote. In future transactions, you might consider opting for the Shiply Protection Plan (https://www.shiply.com/de/protection-plan-terms) to provide extra protection in cases like this. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“After a few rescheduled dates, the team delivered a very heavy table up a flight of stairs. They were super nice and also had the best price. If you are flexible, they are a great value. Highly recommend.”

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Posted 1 year ago

“Very good!”

Helpful Report

Posted 1 year ago

“Driver immediately changed the critical pick up time from the agreed to time after the time he asked for. He knew the new time would not work and and it was a bait and switch. I had to fly 700 miles to do the pick up myself and get a truck rental. Shipley’s answer is not to give the deposit back but wants to give a credit on a future service. lol your driver immediately breaks the contract and you want to keep my money? I will not come back.”

Helpful Report

Posted 1 year ago

Hi Will, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Megan

Posted 1 year ago

“Lucas, collected my Jaguar XKR ... non runner, rolling but steering locked. Collected on a flatbed trailer at 05:50 from Westhoughton near Bolton and arrived on the south coast (Fareham) by 11:15. Outstanding service and really nice guy. Can't recommend him enough.”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 44,368 reviews