Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,775 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sehr viele Angebote, echt zu empfehlen”

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Posted 1 year ago

“Todo bien”

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Posted 1 year ago

“Very easy platform to use. I found a company that could ship my item for a reasonable price. I was worried that I wouldn't be able to find someone that could load and unload my item because it is an irregular shape and it is very heavy. I did not have the resources to load and unload myself. Glad I found shiply. Made arranging a shipment so much easier.”

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Posted 1 year ago

“Shiply did an excellent job delivering our electric bikes. Mike was awesome! Thank you so much! Will use you again!”

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Posted 1 year ago

“Ich war mit der ganzen Abwicklung sehr zufrieden und kann shiply sehr empfehlen .”

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Posted 1 year ago

“The shipping company that I selected through Shiply did not hold up to their end of the contract and did not pick up my motorcycle. They refunded me the deposit that I paid to them, but Shiply has not refunded my deposit nor replied to me. So, they took my money and gave no services for it. Shipley owes me $611”

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Posted 1 year ago

Hi Brigitte, I'm very sorry to hear about your experience. I understand how frustrating it is when a service falls through and communication feels one-sided. Please note that our team has already reached out to you with instructions to help process your refund. Kindly follow the steps provided so we can move forward and ensure your refund is issued as soon as possible. If you need those instructions resent, feel free to email us again at support@shiply.com, and we’ll be happy to help. Kind Regards, Anne

Posted 1 year ago

“Wery Good Transport”

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Posted 1 year ago

“Very responsive which is rare. Thank you.”

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Posted 1 year ago

“El sistema no sirve para comunicar con el transportista, y cuando hay un problema la plataforma es inútil.”

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Posted 1 year ago

“Excellent service, Rohan TPD provided a fast, trouble free service. Rohan kept me updated throughout the pickup and delivery. Rohan provided a professional service. He is an extremely polite and helpful person. I would not hesitate to call on his company should I need this service again.”

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Posted 1 year ago

“My complaint is with Shiply, not the contractor, who was excellent. It all started well enough – I received several quotes within a couple of hours and eventually chose one and the vehicle was moved today without incident. The invoice from Shiply was divided into two parts: a booking fee (fair enough) and a deposit, which also sounds fair enough. However, I was truly shocked to discover that the deposit does not go to the contractor but also goes to Shiply. This is grossly misleading, underhanded and probably illegal. Approximately one-third of what you pay goes to the website, which I consider to be unjustifiable and extremely unfair.”

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Posted 1 year ago

Hi, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 1 year ago

“Je suis extrêmement heureuse de ma livraison, Philippe est très agréable et d'une grande aide. Très ponctuel et mes meubles sont arrivés dans un parfait état je recommande vivement ! I am extremely happy about my delivery, Philippe is really kind and helpfull. Right on time and my furtinure arrived without a scratch, I highly recommend him :)”

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Posted 1 year ago

“Alles hat super schnell und unkompliziert geklappt.”

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Posted 1 year ago

“Livraison au top.”

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Posted 1 year ago

“On-time delivery despite a very short time between order and delivery. Efficient unloading of a very heavy iron gate. Friendly team.”

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Posted 1 year ago

“Super handy”

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Posted 1 year ago

“Sebastian was very understanding when we had a delay and was prompt and efficient when the collection was eventually made and took great care of the car. Thank you Seb.”

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Posted 1 year ago

“Parfait rapide et efficace”

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Posted 1 year ago

“Everything is fine”

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Posted 1 year ago

“Alles ohne Probleme gelaufen.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,775 reviews