Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,292 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I feel that it would be in the best interest for Shiply to collect the funds in advance and then give the clients a code to give to the shipper when the delivery arrives to prevent possible fraud between the parties. For example our shipper, that we choose, indicated to me that he had been burned several times by clients and I think that's sad. However in the meantime I wasn't feeling too comfortable paying him directly, in full, until my shipment arrived. Anyway in our case we worked things out and I would definitely use him again. He was very professional.”

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Posted 1 year ago

Hi, I appreciate your feedback and completely understand your concerns about payment security. At the moment, payments outside of the deposit are made directly to the transport provider, but we understand how a secure payment release system could add an extra layer of protection for both parties. Your suggestion is valuable, and I’ll pass it along to the relevant team for consideration. In the meantime, we always recommend discussing payment terms with your transport provider in advance to ensure both parties feel comfortable with the arrangement. If you have any further questions or need assistance, please contact us at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Muy bien, me llevaron una moto Peugeot tweet desde Valladolid a Madrid, muy formales y puntuales... Muy educados... Y cuidadosos.. sin duda repetiré...”

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Posted 1 year ago

“it was very easy to organize the transport of my car. Got immediately good offers. The choosen partner was reliable, friendly and careful with the car.”

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Posted 1 year ago

“VERY SATISFIED EXCELLENT SERVICE”

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Posted 1 year ago

“Très satisfait de votre service”

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Posted 1 year ago

“Great offer and fast reactions.”

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Posted 1 year ago

“Muy buena recomiendo 100%”

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Posted 1 year ago

“La livraison c'est très bien passé , transporteur FASTESTCARRIER personnel à l'écoute et très professionnel et sympathique je recommande”

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Posted 1 year ago

“No invoices and no answer on questions.”

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Posted 1 year ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. If you need an invoice for the deposit payment made to Shiply, you can download it directly from your account or contact us at support@shiply.com, and we’ll be happy to assist. If you require an invoice from your transport provider for the outstanding balance, you’ll need to request it from them directly. Let us know if you need any further assistance. Kind Regards, Steve

Posted 1 year ago

“Courier made 2 trips to pick up the fences , when supplier was closed .. arrived in perfect condition”

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Posted 1 year ago

“Excellent service and good communication from Nicky Moore,he was so helpful collecting my car from London and delivering it to me in Bournemouth l would recommend this operative and Shiply as a company,l would definitely use again”

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Posted 1 year ago

“The courier who picked up was not the one I accepted the quote from. Disconnected phone number, poor communication, not collected and delivered on the agreed days. English was not the first language, force to pay in full on collection,still waiting for receipt. Stay well away from these cowboys”

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Posted 1 year ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. Please report this transport provider to us at support@shiply.com and include any evidence you have so we can investigate further. We can only provide a receipt for the deposit payment made to Shiply. Any receipt for the outstanding amount would need to be issued by your chosen courier, as that payment was made directly to them. Please contact your courier, and they should be able to assist you with this. Kind Regards, Anne

Posted 1 year ago

“Petit problème avec APPEL d'un autre transporteur qui avait téléphoné alors qu'il n'avait pas de moyen de transport de véhicule.”

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Posted 1 year ago

“When I made them aware that there would be nobody there to help load or unload, they doubled the price. I had to get it done so I accepted the outrageous cost. When they came there was one person to load and unload. Guess who had to load and unload. Me. Where is my fee??”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Exzellent Service, flexible, fast & friendly communication, reasonable price. Full recommendation!”

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Posted 1 year ago

“Alles super. Funktioniert gut”

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Posted 1 year ago

“So easy to work with, arrange my delivery and choose the right courier, would highly recommend.”

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Posted 1 year ago

“Very dissatisfied promised me march ninth. My golf cart would be delivered to South Carolina by March 17 promised numerous occasions throughout the week that would be picked up never was picked up. Would not recommend them to anyone have several other motorcycles and vehicles that need to be shipped, I promise they will not be through this agent.”

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Posted 1 year ago

Hi Ray, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 year ago

“Perfect Thanck's”

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Posted 1 year ago

“Very fast delivery, very courteous and helpful driver. Dispatch was always there to answer questions and help keep me apprised. Would definitely use this service again.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,292 reviews