Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,774 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Twice I tried to arrange a courier but they both failed to collect, believe they prioritised other jobs even though we agreed terms, Shiply offered to move the deposit to the next job but that's not acceptable. Now I've started the refund process and the process is very long and painful - suggest using another site.”

Helpful Report

Posted 1 year ago

Hi, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“Petit retard pour l’enlèvement du canapé ( mésentente horaire) mais Tonio est très sérieux , souriant et professionnel ; on peut avoir confiance , je recommande.”

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Posted 1 year ago

“Service très pratique”

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Posted 1 year ago

“Excellent Service, Great communication, delivery in perfect condition and timing.”

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Posted 1 year ago

“es war alles ok”

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Posted 1 year ago

“Fast and responsive communication, immediate delivery, great customer experience. Thank you so much!”

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Posted 1 year ago

“They worked with me to expedite my vehicle shipment. Good communication. Delivered on time.”

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Posted 1 year ago

“Einwandfrei! Es hat gut funktioniert! Nette Kommunikation und gute Arbeitslauf.”

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Posted 1 year ago

“Very helpful unfortunately my collection fell through. They refunded my deposit”

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Posted 1 year ago

“top class transport firm”

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Posted 1 year ago

“I have a been an account holder with them since 2018, and used their service many times over the years, but a combination now of the fee they charge, plus an additional service charge on top too, makes using Shiply now redundant, as you can simply Goggle a service provider (car transportation in my case), the Shiply concept just does not work when the now combined fess are just too onerous! I have been always happy to pay a nominal charge for the Shiply convenience, but in my experience (May 2025) their fee was £54 from a £174 total. So over 31% fee...vs Google for free. You decide...Shiply Account Closed!”

Helpful Report

Posted 1 year ago

Hi Paul, We truly appreciate your long-time support since 2018. We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Zügige und professionelle Abwicklung, angenehme Kommunikation. Meinerseits eine klare Empfehlung!”

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Posted 1 year ago

“There is a fee associated for using this service”

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Posted 1 year ago

“Super professional, nice fella, promptly delivered, no dramas. Highly recommended. Many thanks”

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Posted 1 year ago

“Parfait et bonne communication et rapide”

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Posted 1 year ago

“top app, top service”

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Posted 1 year ago

“Very good communication. Very helpful. Also, very understanding when I had to cancel the delivery as a result of a Gumtree seller pulling out the day before pick-up.”

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Posted 1 year ago

“Rápida respuesta y buena atención en todo momento.”

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Posted 1 year ago

“Good platform with competitive service providers.”

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Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 43,774 reviews