Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,290 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They have still not returning my deposit even after my order was cancelled.”

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Posted 1 year ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, John

Posted 1 year ago

“great job.”

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Posted 1 year ago

“Thanks for the great service, nice clean van. Everything strapped up safely.”

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Posted 1 year ago

“Una aplicación muy útil y con rapidez en el servicio”

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Posted 1 year ago

“Corey transport was great good communication- on time and shipping went very smoothly”

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Posted 1 year ago

“Very Good, Very Good, Very Good”

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Posted 1 year ago

“Parfait dans tous les domaines”

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Posted 1 year ago

“Good way to receive competitive quotes from different companies. Reviews can help choosing a company. Good experience with the selected company. However, the platform does not provide very transparent information about the providers themselves. Payment, insurances, etc are all managed outside the app, once a company is selected, without protection in case of issue.”

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Posted 1 year ago

Hi, Thank you for your feedback. I’m glad to hear you had a good experience with the company you selected and found the quotes and reviews helpful in making your decision. Once a booking is confirmed, payment and insurance details are handled directly with the transport provider. We always encourage customers to confirm these important details in advance to ensure peace of mind. If you’re looking for additional protection, we offer the Shiply Protection Plan, which acts as an added layer of coverage in case something unexpected happens. You can read more about it here: (https://www.shiply.com/protection-plan-terms). If you ever need support or have concerns, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Very good service we used Logistics service who communicated with us very well- seemless delivery and collection”

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Posted 1 year ago

“I was recommended to use Shiply by an EBay seller as I was beyond their delivery range. I signed up. The quote went out to tender and I was bombarded with offers. The company I chose seemed ok? So collection was due on the Tuesday and I got a van broken down message… they said they would retry on Thursday and have a collection time schedule to give me on Wednesday. Nothing came on Wednesday and no communication from them on Thursday . When I contacted Shiply to help the response was “I am afraid they have been suspended due to numerous complaints” I have wasted a week waiting and have now cancelled the whole delivery because how do I know who to trust. In an email response said that they were sorry to see me go and that they had a 98% review success rate… I find it very hard to believe that I managed to find the 2% failure on my first trial?!! I will never use Shiply again or recommend them to anyone else. A complete waste of time.”

Helpful Report

Posted 1 year ago

Hi Paula, I'm really sorry to hear about your experience. That is not the level of service we like to see on the platform. While we do monitor feedback closely and suspend providers when necessary, I appreciate that this action came too late in your case. Please know that we take situations like this seriously and work to remove unreliable providers as quickly as possible. You're right to expect better on your first experience, and I’m genuinely sorry it didn’t meet the standard we aim for. If you’d like to give it another try or need help relisting your item, please feel free to reach out to us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 1 year ago

“Excellent shipping experience. I received a reasonable quote in a short period of time and the item was picked up and delivered on time as agreed without any damage or issues. Highly recommended.”

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Posted 1 year ago

“The registration is a bit hectic.”

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Posted 1 year ago

Hi, I'm sorry to hear that you found the registration process a bit hectic. We aim to make signing up as smooth as possible, so your feedback is really helpful. If you encountered any specific issues or need assistance with your account, please don’t hesitate to contact us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 1 year ago

“This company was just as they advertised! They honored the quote, they delivered not just ON-TIME but 2 days earlier than I inticipated. There was no damage to my vehicle, nothing stolen from the inside, snd the driver was extremely adaptive to our circumstance. The only negative remark I'd leave is with the company's communication. I have a spouse with 3 kids and a full-time job, I should have been made known at least a 12 hour notice so I could have made arrangements for the delivery pickup. To the reviewing managers & brokers; Work on your driver's communication and your company will excell greatly!”

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Posted 1 year ago

“This was my first time shipping a car and would recommend Shiply and use them again. Great communication & driver was on time most importantly my car was in great condition on arrival.”

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Posted 1 year ago

Hi Jackie, I'm so pleased to hear your first car shipping experience went smoothly! Thank you for taking the time to share your positive experience. Hope you'll use Shiply when you need transport services again. If you need any assistance in the future, feel free to reach out to us at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Dates et conditions totalement respectées. Je recommande volontiers ce prestataire qui procède le matériel ad hoc pour le transport de moto dans de bonne conditions. Merci”

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Posted 1 year ago

“Todo perfecto”

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Posted 1 year ago

“Charles and John at Savages Transport were spot on in every aspect from contact to delivery 👍”

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Posted 1 year ago

“I had an amazing guy called fastrob, he was amazing trustworthy id definitely recommend accepting him, he collected the car perfectly sent pictures of the collection and delivery even sent me a video, he delivered the car to a location I asked of him, definitely worth the money and his service was fantastic”

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Posted 1 year ago

“Top j’ai beaucoup aimer utiliser shiply”

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Posted 1 year ago

“Simon was very efficient in every way, loading and getting to the delivery point and offloading the furniture again. Thank you”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,290 reviews