Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,228 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jon was on time, very professional in his work including reversing a long boat trailer onto our drive. He delivered my boat unscathed to the marina some 18 miles away and launched her without any mishap whatsoever. I can thoroughly recommend Jon for boat moves without hesitation.”

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Posted 11 months ago

“Steve from Safehands was exceptional. He delivered my Vauxhall Corsa . He kept the communication clear and prioritized my requests. He is also very affordable..Great job really appreciate everything..”

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Posted 11 months ago

“So far so bad... I booked a courier and paid deposit - who supposedly had excellent reviews - lots of correspondence between them, booked time sensitive collection but now on the day of collection (and since early eve before) zero communication. The person collecting from needs confirmation of time - nothing from the 'company' so far this is the name on Shiply - Grs098 - If this comes through will update with further reviews.....”

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Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 11 months ago

“Ver good platform”

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Posted 11 months ago

“Un grand professionnel”

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Posted 11 months ago

“Easy to use Shiply for my eBay item that involved a crate and manually wrapping delicate items.”

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Posted 11 months ago

“Good efficient service. Thank you.”

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Posted 11 months ago

“Jon turned up on time, did a great job of backing the trailer onto my drive with literally inches to spare, loaded my boat with care and attention. He then proceeded to Brundal where he easily launched the boat without any fuss or bother. Thank you Jon. I would be quite happy to recommend him to move a boat. Indeed when it's time to bring the boat ashore for the winter I'll use Jon.”

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Posted 11 months ago

“I've used Shiply a few times now and it takes all the pressure out of moving my important stuff around the country, a critical activity for me with my grown children living anywhere from almost 200 miles to over 800 miles away from me. The process is amazing. Once I describe my needs and post the request, literally within 10 minutes I'll have a few preliminary bids or request for more information. If I step aside for lunch and dinner by the time I'm done I will have 15 to 20 companies interested so of course if you do a little homework you are virtually assured of getting the best deal. Shiply is also great to work with to faciliate any problem resolution, rare but of course it happens, like booking someone and then determining that you had an error in your listing. I will certainly use them again and recommend you give them a shot with your shipping needs.”

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Posted 11 months ago

“Gute, einfache Kommunikation!”

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Posted 11 months ago

“Good communication, quick delivery, the goods arrived safely. Happy with this transport!”

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Posted 11 months ago

“Eine praktische und hilfreiche Plattform”

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Posted 11 months ago

“Plate-forme très pratique”

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Posted 11 months ago

“Easy to post and get pricing. Buy the time it is brokered out a few times not sure what you will get”

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Posted 11 months ago

“Reliable punctual great service”

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Posted 11 months ago

“Shockingly bad service, I've waited over a month for the collection and delivery of a cupboard - and I've still not received it (it's still not even been collected). I'll be using reputable shipping companies from now on.”

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Posted 11 months ago

Hi Nick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 11 months ago

“The courier kept us informed (the buyer & the seller) all the way along. He was polite, courteous & very respectful of my property. I would definitely use him again & wouldn’t hesitate to recommend him. A1 service!”

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Posted 11 months ago

“Very quick response to my intial post - safe and hassle free delivery”

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Posted 11 months ago

“If things do not go right Shiply do not help you. The courier I went with picked the goods up but never delivered them. Shiply simply have now closed the case with no further communication and now I am left with no table and chairs. I thought I would have received more help but sadly nothing. Looking at the reviews the courier done the same to someone else….. in my eyes they have stolen my items. Never again. Shiply need to vet these Mickey Mouse companies.”

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Posted 11 months ago

Hi Val, We’re very sorry about the poor service you have received from the transport provider. We completely understand how upsetting this situation has been. Our support team has already provided you with all the information we have regarding the courier. Unfortunately, on this occasion, we have not been able to support your dispute for the following reasons: - The transport provider is no longer responding to our communication. - The dispute timeframe has elapsed without the transport provider offering any resolution. - Due to their lack of cooperation, their account has been suspended from the platform. If you feel the matter remains unresolved, you can pursue the issue independently outside of Shiply. If needed, we will happily provide all the information we have regarding the transport provider to the relevant authorities. Kind Regards, John

Posted 11 months ago

“Todo fue bien”

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Posted 11 months ago

Shiply is rated 4.5 based on 43,228 reviews