Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,289 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered a piano from England to Wales. Fantastic all way through: communication, service rendered and price. I would certainly used it again and recommend.”

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Posted 1 year ago

“Fantastic service, very reasonable priced. Gearbox delivered from Devon to Suffolk in under 24hrs, no problems what so ever. Best courier I've ever had, no damage to item, polite staff 5 star rating and some!! Thank you!!”

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Posted 1 year ago

“Muy bien todo lo volvería a solicitar gracias”

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Posted 1 year ago

“TOP vergy good super seite ohne probleme”

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Posted 1 year ago

“Impeccable, livraison rapide . Livreur au top, aidant à la délivrance de la marchandise.”

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Posted 1 year ago

“Awesome service and very easy to use”

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Posted 1 year ago

“I was very pleased from the start. Alice was professional and very courteous as was the driver.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“They did a great job! Good communication and follow up along with letting me know where transport was and when it was arriving.”

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Posted 1 year ago

“My truckload of furniture was lost, and despite having paid for protection insurance, Shiply denied my claim. Additionally, their support representative, Raine, provided me with misleading information and advised me to cancel the delivery—an action that ultimately voided my insurance coverage. This occurred after I had clearly stated that my furniture was lost and that I wished to file a claim. The case is currently being investigated by UK law enforcement authorities. Shiply has not responded to me since.”

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Posted 1 year ago

Hi Gina, I'm sorry to hear about your experience. Based on your initial communication, we understood that your item was not picked up, so we offered to cancel your listing and process a refund for your deposit and Shiply Protection Plan payment. Later, you mentioned that the item was actually picked up but not delivered, leading to confusion in handling your case. Regarding your Shiply Protection Plan claim, unfortunately, international shipments are not covered under the plan. As stated in section 35 of our terms (https://www.shiply.com/de/protection-plan-terms), coverage applies only to shipments within Germany. We have already connected you directly with the transport provider, and we recommend coordinating with them for further resolution. If you need any additional assistance, feel free to contact our support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Excellent service speedy replies and collected the furniture with ease and delivered it very quickly same day two man operation great price thank you very much”

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Posted 1 year ago

“Collected the load exactly on time and then contacted me to confirm that they was on their way. They was quick, efficient, respectful and careful with the goods would definitely use them again”

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Posted 1 year ago

“Working with Shipley was super easy. I received lots of quotes, was able to easily decide which quote was best. Communication was great and overall a great experience.”

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Posted 1 year ago

“Fenómeno bien todo bien hacido una maravilla”

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Posted 1 year ago

“Alles gut gelaufen”

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Posted 1 year ago

“2 men moved collected and delivered anextremely heavy range cooker. Excellent and quick service. Would definitely recommend them.”

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Posted 1 year ago

“Easy and fast”

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Posted 1 year ago

“I got inundated with emails and they were ridiculous quotes totally ridiculous”

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Posted 1 year ago

Hi, I'm sorry to hear that your experience with receiving quotes wasn’t positive. We aim to give users a range of competitive offers, but we understand that sometimes the quotes can vary quite a bit, and some may not be suitable. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. You can adjust your notification settings within your account if you'd prefer to reduce the number of emails. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I'm a very happy and satisfied customer. Using Shiply gave me the freedom to select a vender within my budget that matched exactly what I needed. I felt comfortable knowing that the company I picked to tow my 40 ft Blue Bird Bus was already verified by Shiply and guaranteed to be exactly as advertised with no additional fees or unexpected surprises. I recommend Shiply to anyone in need of a this type of service and I will definitely use them again if the need arises.”

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Posted 1 year ago

“Todo correcto. Me ha gustado la experiencia”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,289 reviews