Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,774 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fantastic service from Greystones! Collected and delivered as promised. A nice guy to do business with!! Recommended!!”

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Posted 1 year ago

“Easy to use quick responses nothing to complain about”

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Posted 1 year ago

“Suelo usarlo para mis trasportes esporádicos y se consiguen buenos precios si no tienes prisa.”

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Posted 1 year ago

“Très bon services au usagers”

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Posted 1 year ago

“This is a great system”

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Posted 1 year ago

“I chose Shiply to help transport a motorcycle. I received numerous quotes. I chose one with Mikway Logistics. They tried to do a bait and switch after signing a contract to ship at a specified price. They came back and said the price would be double what the contract was. I told them to pound sand and would leave a less than positive review.”

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Posted 1 year ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“Sehr gute Plattform”

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Posted 1 year ago

“Cant thank these guys enough picked up my goods ( Bird Flight Cages) from Cockermouth & had them with me in Glasgow within 3 hrs . Polite guys doing the job well.”

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Posted 1 year ago

“Good way to comparison shop”

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Posted 1 year ago

“Very good service . Small delay in delivery but overall great service at competitive price. Even custom clearance was handled with no problems.”

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Posted 1 year ago

“very nice i like when it works”

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Posted 1 year ago

“Kevin is the best Shiply courier we have ever used can’t recommend him enough”

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Posted 1 year ago

“Job completed without a fault in the time frame agreed. Tracking info and contact was to the other side but wasn't a problem as it was my sister. I will definitely be using them again. Thank you :)”

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Posted 1 year ago

“Company kept dragging their feet on finding a driver, even after a whole week of telling me to wait. One driver went to the dealership to pickup the vehicle without them providing him with the proper paperwork, which resulted in him canceling because the dealership wouldn’t release the vehicle without proper documentation. After waiting a full 7 days, I kindly requested them to cancel the booking so I can book with another company, they asked me to contact customer support to request cancellation my self, which takes more time from my end. Overall, poor company to deal with and a lot of back and forth with empty promises of finding a driver.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 year ago

“Professional Delivery Services, Trustworthy”

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Posted 1 year ago

“Top courier! Arranged Ebay collection and delivered the item to me the same day. Would definitely recommend!”

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Posted 1 year ago

“Very quick setup, and professional. Will use again when needing more vehicles shipped.”

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Posted 1 year ago

“Gute und einfach Abwicklung”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“The additional insurance protection plan (in the UK) is a total scam. The couriers must have a valid insurance to be on the platform so the “additional” service is not needed as you cannot claim for the same damage twice. Also, remember that the couriers only get the money you pay them directly, whatever you give Shiply as a deposit to book the service goes to Shiply, not the courier.”

Helpful Report

Posted 1 year ago

Hi Piero, The Shipment Protection Plan is an optional service we offer to give users extra peace of mind. The £25 protection cover is free of charge and automatically included with every listing; no payment is collected for this. If you choose to upgrade to a higher level of coverage, that’s completely optional — a fee only applies if you select additional protection beyond the included £25. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 1 year ago

Shiply is rated 4.5 based on 43,774 reviews