Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,774 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lo contratate una vez y lo seguiré haciendo. Muy buen servicio y no tardan en contestar los transportistas que están disponibles para recoger y hacer el envío. Gracias.”

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Posted 1 year ago

“Excellent professional service. Highly recommended 👌”

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Posted 1 year ago

“Perfekte Auftragsvergabe”

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Posted 1 year ago

“Mazda was picked up on time and delivered on time. From AZ to CA. Driver was very nice. Robert did a good job. Would use them again.”

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Posted 1 year ago

“Very prompt communication and on-time and gentle handling of the shipment. Thank you very much for your service and happy to book you again! Bernd”

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Posted 1 year ago

“Prompt and efficient. Collected and delivered as promised.”

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Posted 1 year ago

“Great easy to use service to get quotes. Saved me time!”

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Posted 1 year ago

“Super et sérieux .”

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Posted 1 year ago

“everything perfect”

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Posted 1 year ago

“The platform isn't all that easy to handle and navigate for private customers - its designed for transportation companys. But what was really annoying, was the payment part. I chose the deduction from my account (SEPA) and as expected received an email right away that the amount would be deducted and what the information would say on my bank account. But then it took five days (there was a weekend, so 3 working days) until the amount was really deducted. During this whole time communication via the platform with the transport company was blocked. Only on day 6 was I able to contact the transporter to make arrangements for pick up and delivery times. And somehow the order didn't show up in the platform anymore - I only found it on the old expired orders. So I was worried that the transport might not work out. Luckily, that wasn't the case.”

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Posted 1 year ago

Hi, I’m glad to hear the transport still worked out in the end. You're right that SEPA payments can take a few working days to clear, and unfortunately, we have to wait for confirmation before unlocking communication with the transport provider. We’re actively working to improve this part of the experience for private users. Appreciate you taking the time to share this, and we’ll pass it on to our development team. Kind Regards, John

Posted 1 year ago

“Sehr guter Transportservice!”

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Posted 1 year ago

“Todo perfecto”

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Posted 1 year ago

“Excellent option for arranging the movement or shipment of property. Gives you many options in terms of providers and costs so that you can get the job done.”

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Posted 1 year ago

“I was a little hesitant to use this service for the first time, however dealing with this company was a very great experience. From the time Sharon submitted the offer, communications with her were very detailed and excellent. The pickup time was respected as well as the delivery. I cannot conclude without commending the driver, Edgar, who was just amazing in every aspect of dealing with him. There were no surprises, the amount that Sharon bid was the amount I paid. In summary, next time I need to ship something, I will definitely give a high priority to this company and I will not hesitate a single second to give them my business. Thank you”

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Posted 1 year ago

“Great way to find out of area shipping!”

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Posted 1 year ago

“Great service. Allows different shippers to bid on the jobs.”

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Posted 1 year ago

“This site made the process so easy and really good value.”

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Posted 1 year ago

“Very good communication, prompt delivery and fair pricing. Thank you!!!”

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Posted 1 year ago

“I was due to have my car picked up and delivered to an address in Wales on Wednesday 21st, when I phoned I was fobbed off with loads of excuses. Eventually the pick up was arranged for today 24th between 0800hrs and 09.00hrs, and suprise suprise they have still not turned up following yet more excuses. Well needless to say I would never use this company again.”

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Posted 1 year ago

Hi Dave, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 year ago

“The company that Shipley connected us with let us down completely. Failed to collect the item and extremely poor customer service.”

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Posted 1 year ago

Hi Sarah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 year ago

Shiply is rated 4.5 based on 43,774 reviews