SJ & PC LYON-SMITH.
CAVEAT EMPTOR (BUYER BEWARE) A terrible arrogant, and untrustworthy company one could ever wish to have dealings with. We were taken in by their mr Kevin Bradley sharps senior design consultant who visited our property as a salesman to quote for units and shelving to two rooms in our property. He was completely polite and courteous on his visit assuring us that the product was bespoke made and of good quality i.e as our kitchen that he spent time in during his visit i.e hardwood. We therefore proceeded with the order which was agreed at £12,000.00 which according to the salesman and in his words was fantastic value as believe it or not there is a promotion on at the moment ending soon of 50% thus meaning the real price was £24,000.00 what a bargain.??? So taken in by this catalogue of fairy tales and lies we placed the order paying a £6,000.00 deposit as per the terms of the contract on the day. Prior to mr Bradley leaving we reiterated once again the quality issue ,including showing him the hardwood top on the dresser in the kitchen and showing him the master bedroom hardwood tops which he verbally assured us would be the same no problem. On the visit of sharps surveyor 27 days later the first warning/ bombshell was given by this person that sharps do not fit hardwood tops however after contacting Bramley we were informed and decided to go with the tops being painted white with a £500 reduction. The next payment being due prior to delivery was made 7 days prior to arrival £ 4350.00The product was delivered to our property on the 3rd December the delivery crew were courteous, polite and respectful in every manner. The fitter arrived on time on the 7th December to commence fitting again he was polite and extremely and professional and very tidy. After fitting of the base units it was clearly obvious this was not what we had ordered or paid for as the whole product was CHIPBOARD with melamine tops and doors and of appalling quality i.e cheap and nasty and certainly not 24k as advised by mr Bramley. We immediately informed Sharps by telephone of our dismay And disbelief and instructed the fitter to stop fitting the rest of the order he fully understood swept up and bagged the shavings into sacks and left. The Customer service department are very arrogant and really couldn’t give a damn basically saying you signed the contract etc etc with the exception of Briggite Rhodes who was extremely polite and courteous in reporting on investigations which resulted in nothing. We have therefore handed the file to our lawyers with the instructions to recover monies paid via the courts as this will maybe protect the public in future and expose this company as what they really are CROOKS AND LIARS. The product is terrible cheap and nasty and not fit for purpose steer clear of this company and its tactics.
3 years ago
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