Sadly I feel so let down by the whole experience. In the attempt to give a fully informed review will detail start to finish: Sales visit: arrived on time and listened to our needs and a plan was put together in prep for survey. We used the brochure and online details to decide what we wanted and committed to 3 rooms. Initial impressions were good enough for us to feel confident it was an informed choice. Price wise was ok but the so called positive reviews and warranty meant we were felt it was worth the premium. Initial niggle was then securing a price match on an updated sharps offer. Managed to negotiate a reduction but not fully price matched. Survey went ok and we were able to make minor alterations (handles etc) and no cost. On both these visits we explicitly checked it would be ok to completely clear just one of the 3 rooms and allow enough room in remaining 2. All ok apparently. Delivery day, tried to offload in all 3 rooms. Eventually after calls to office agreed all would be stored in the cleared room. Fitter arrives a day late (first fitter could not attend due to current health reasons but only found 2 minutes before deadline). After being initially rude about not listening to clear instructions to go to front door and me challenging him to get out of back garden (we have dogs) he got to work. He was not happy that the allocated room was very crowded but eventually cleared enough space. Fitter took great pride in his work but was let down by damaged materials and the doors were nowhere near the expected colour as per online samples and brochure. Call to customer care (well some office outside of any form of customer care) and engagement with technical team with pictures sent to highlight mismatch in door Colour replacements would be sent. I advised at this stage and sought reassurance that the doors would arrive as per online colours and was told that they would. Finally new doors arrived a day late and I was at work so daughter (adult) afforded access. Guess what same colour. Rude and abrupt email finally received from customer care team saying sharps fulfilled contract. Wrong. If there was any doubt why would you originally agree to send new doors? We also had never seen any real samples but here assured the driftwood door finish is grey. It’s not. Everyone we have shown pictures to says it is Elm. We now have paid out thousands for a product we don’t like with zero recognition nor support. The customer care team have even stooped so low as to advise us we had been shown samples before. We absolutely had not seen anything on the door colours in real life. Logically it would have been sensible for sharps to send a sample before replacing doors? I will be seeking council regarding my rights Under the Consumer Rights Act 2015 immediately and will not be bullied and lied to by Sharps period. It is alarming how frequent this is becoming and totally unacceptable as a so called reputable market leading provider. Devastated does not even come close. Damage and worry has extended far beyond just the financial commitment. Never have we felt so upset and angry. Whole process has left us feel stupid and naive. Such a shame, if the doors were the colour we expected the end products we would be happy with but the underlying attitude and forceful tactics and responses from our customer Advisor is shocking (via email too). She even was overheard telling the fitter just to plough ahead and fit them despite me raising the issue with the doors again with total disregard for my wishes as a customer. Unbelievable. Clearly the idea was to force fitter to finish in my absence and bully the contractural commitments we now have in their world. Never ever will I get sharps to offer their services and will have every intention of exercising our consumer rights. Please if you choose them look at real life samples and don’t take the word of the sales Advisors (who lie). Don’t let the covid excuse prevent them showing you these.