Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY! Absolutely disgusted in Sharps as a company. After the price we paid for a built in wardrobe you would expect a premiun product and service but we were left with neither. We recieved a phone call at 18:20 the night before the job was due to say they were no longer coming and that it would be the following day. The three days the fitter was here he was late. He didnt wear any PPE (they were fitted during a time PPE was essential, i also have a baby). Due to starting a day late it meant the job was finished a day late. The fitter assured us it would be done within a couple of hours that day... he spent 2 hours sat in his van (saw on our ring doorbell) and so the job wasn't completed until 4pm that day. Within a day of completion the soft close on the doors broke and after calling the help number, were told this is a very common problem! That was just issues with the fitter and product. We have now been going through a complaint for almost 3 months where i have had to call to chase as very little contact has been made from their side other than chasing my final payment! Another month later we finally hear for them (due to me calling as i didn't hear from them within the 48 hours as expected) and the response is ridiculous. Never would i recommend. Over priced. Disgraceful service and issues from start to finish. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Having waited 4 months for the fitting date and undertaken the trouble and cost of electrical and decorating work to the room in preparation, we were contacted at 4.10pm on the day before installation to postpone. Apparently one of the installers was unwell (not his fault. If true) but astonished that a company of this size does not appear to have people they can call on to Cover . We now have to wait to se whether a rearranged date is possible ., meanwhile the contents of our bedroom stowed around the house .”

Helpful Report

Posted 4 years ago

“Booked an appointment. Received an e mail saying that I had to spend 2 hrs with the salesman!! I rang and said I only needed 2.5 m of wardrobes - couldn't possible take two hours. Woman on phone really rude just said 'shall I cancel the appointment then'. So she just lost you a sale sharps!! Obviously high pressure selling techniques being used and if you don't allow the time for them to persuade them they wont even visit.”

Helpful Report

Posted 4 years ago

“Total shambles, twice booked in for a fitting and a fitter never arrived, lots of excuses but no solution. Happy to take your money up front and then string you along. Customer service is appalling . Sales person and surveyor excellent but once they have your money they are not interested. Be prepared to have a pile of wood sitting in a room for ages. A premium price for a premium service, none sense. Do not use unless you want to spend loads of time on the phone listening to excuses.”

Helpful Report

Posted 4 years ago

“My very disappointing experience with Sharps started with a phone call telling me the delivery was going to be a week earlier than arranged. At my objection I was told if not July it would have to be September. When the fitter (the only good part of the experience) started he found the units under the window were higher than the sill. He advised sending it all back. With a husband due out of hospital and a long recovery ahead, I instructed the fitter to reduce the plinth size. After my carpet was fitted I found I could not open 2 of the drawers. A ten year old could have taken better measurements. I am 3 weeks on and note that Sharps have not been in contact regarding customer satisfaction.”

Helpful Report

Posted 4 years ago

“The customer service is the worst I have ever ever experienced. DO NOT USE! You never speak with the same person, are transferred from pillar to post and there is no consistency. - it has been 2 months and i still haven't even had a survey. - the salesman came over and priced up and drew pictures, i had to chase sharps for 3 weeks to even pay the deposit! I nearly pulled out at this point and wish that I had have done this. - Once i paid the deposit i then had to chase for weeks for the survey. Surveyor finally came out, i left him to it, kept on chasing and weeks later was told the survey wasn't done and he has to come back.... The worst service ever, beyond SLOW, you are treated as though you are an inconvenience and they are doing you a favour. AVOID at all costs!”

Helpful Report

Posted 4 years ago

“Fitting cancelled at last minute. No new date. Now have no bedroom and loads of lumber everywhere I was promised this would not happen”

Helpful Report

Posted 5 years ago

“We wanted to get wardrobes done. So Sharps consultant came and produced a quote based on some numbers plucked from air and then applied discounts. All in all, he gave a final price and put it on his paper and gave it to us. Then a few Weeks later we wanted to proceed and he came back, took measurements and then he sat down to tell us that the quote he gave was a mistake and not we need to pay £1000 more! He said it was unprofessional of him to not explain. He uselessly tried hard to explain that previous price he forgot to include one thing or another! Ridiculous!! Totally a con business! Zero transparency and cow boy sales rep.”

Helpful Report

Posted 5 years ago

“Very disappointed with the design visit. Led us to thinking that the design we chose would fit in our bedroom. It wouldn't and would infringe on the window. Paid a deposit and when the surveyor came, we had to make a big compromise and won't get what we want. I feel that we were lead down the garden path, and the designer needs to concentrate on the design and whether it will fit and stop talking about the celebrities he has done work for. Now in a compromising situation as to whether to go with the compromise or not continue and risk loosing the deposit. I don't want to spend a further £4,200 and be disappointed for the rest of my life that we were misled. Very frustrated and annoyed as the devil is in the detail which wasn't clarified with showing exactly what the wardrobe depth would be.”

Helpful Report

Posted 5 years ago

“Overpriced and bad customer service!”

Helpful Report

Posted 5 years ago

“Probably the worst salesman I've encountered. Dismissive, scoffed at me not knowing the costs of wardrobes (and yes I do still think 3k for a modest wardrobe is on the high side. Didn't demonstrate his product, what I'd be getting or why it was worth the effort. Overall ill mannered man, waste of my time.”

Helpful Report

Posted 5 years ago

“terrible service and terrible cupboards I wont be using them again.”

Helpful Report

Posted 5 years ago

“Fitted wrong door and said they will not swap unless I pay for new doors. Draws not fitted correctly, bad customer services and well overpriced”

Helpful Report

Posted 5 years ago

“Quality of the workmanship very poor. Had to have several parts replaced. Customer service & communication appalling! Waited 2 months for final piece today & it is faulty, when we sit on the window seat, the drawers beneath bend. Fitter said he has seen this before! Still trying to get some answers. Wouldn't recommend to anyone.”

Helpful Report

Posted 5 years ago

“The lady in the shop did not know anything about Fitted bedrooms.very poor. And just told me to call. The designer. The shop was in Solihull. But the Lady needs a lot more training. We have now gone to Hammonds. The Designer both very helpful but needed to use cat i was Very disappointed with Sharps shop. The shops in need more Training and to use CAD At the the customers home The designer was very helpful.And pleasant to talk to. But his manager needs to give the Designer. a laptop to use CAD And the price was a lot more cheaper with Hammonds.”

Helpful Report

Posted 5 years ago

“Unprofessional and rude staff”

Helpful Report

Posted 5 years ago

“When the design person turned up we got the impression he couldn't be bothered, said he was short of time as he had another appointment, so he rushed through thr design. He also said he knows what sort of thing people can afford and want (going off the area we lived) We didn't get shown any samples at all the only thing we got to look at was a brochure from the shop that we picked up ourselves. We had a discount voucher for half price and 20% off these were taken off final price but we was never given a price breakdown to explain how it was all worked out. We was told we could have another 10% off if we took the offer there and then, Which stupidly we did. The total for a corner wardrobe, 2 bedsides and a small wardrobe and a box behind the bed totalled nearly £12,000 We paid £1,500 on the day with all discounts he dropped it down to £6000 and that's for the cheapest options. We was left with paper work we couldn't read so couldn't check what all the prices were we did message him and he said a photo over of original documents. Me husband then emailed him asking how he worked It all out as the discounts for all items didn't work out as a equal discount his email was ignored. We then decided to cancel and found a better cheaper company we was refunded after 7 days and in them 7 days we haven't heard anything from sharps to ask if we had any problems or to ask why we have cancelled. Found the company very rude and poor customer service. Would not recommend lots of hidden charges when they make the discount sound so good.”

Helpful Report

Posted 5 years ago

“I am in shock - be careful before you invite these sales people into your home - figures seemed to be plucked from the air and changed several times - when we said we would like to think about the quote the salesman said “I’ve been doing this job for 25 years I know you are not going to buy!” Promptly packed his bag and left! Unprofessional”

Helpful Report

Posted 5 years ago

“If I could give this 0 stars I would. Absolute shocking customer service, the guy came to our house late by 25mins, sat on our stairs and said "so what is it you want" said Sharps don't do bespoke furniture. What a joke, bad advertising. He was here 5 mins and said there is nothing we can do, we only wanted wardrobes on a plain wall with an ensuite. Now I know why they offer discounts, they are desperate for customers. Honestly do not bother there are much better family run business out there, that have customer service and quality products at the heart of what they do. STAY WELL CLEAR”

Helpful Report

Posted 5 years ago

“Good morning sorry bad morning sales man never Evan got here he called to change the appointment time but I had a few other appointment s that day so could not change He said ok but called back 5 minutes later to ask as I in a position to go ahead with the job I said I don’t know because I did not no what the cost would be I felt he was not wantI got to come if I was not saying I was going ahead really put me off so he never came would not recommend”

Helpful Report

Posted 5 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews