Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are worth nothing to this company they just want your money. We had a wardrobe installed by sharps in September 2019, after a pleasant meeting with the sales guy (Patrick) it all went down hill from there. Being told by the savour what the sales guy had told us wasn't possible in the space we have unless we have a "Custom built" wardrobe and had to sign paper work to say its not the normal spec. Now correct me if i'm wrong but all adverts state "Made to fit" During Install, the installer was then trying to change the design further from what the Savour had drawn up! After the installer had finished i was given the chance to look at the "FINISHED" product. The doors on the sliding wardrobe were warped, and scratched all down the sides from delivery, the shelves were dented and chipped (which the installer tried to cover up) Nothing was cut straight. After refusing to sign any paper work we had the regional installation manager come out and look at the install, after initially being told by him "it might be dirt and just need cleaning" Once he properly took a look at it and saw it was actually dented, he took a proper look and did a survey on the install and found the following faults: Installer has not fitted frame work correctly Bottom Track has been fitted on facings rather than MDF Slam Posts not the correct width Scribe quality not to customers satisfaction (Quality of cut on panels) Draws fitted with 2 screws and as such are loose Worktop has lower than expected quality and should have been replaced or refaced by the installer. Parts left over and not installed by installer which should be on the wardrobe All these problems led to the ENTIRE wardrobe being taken out and reinstalled by a different installer to the correct install specifications. So 3 days off work (1 for install, 1 for survey to be taken and 1 for Re-install) My 3 days off work and my MONTH of delays in getting my issues rectified was worth £200 off the final payment. So over £2500 worth and all we were offered was a "whoops sorry" here's £200 for your trouble. This was with 50% off and a further %20 so the "Actual" price should have been over £4500??? Speaking to the guys who disassembled the faulty wardrobe "This is about the 3rd one we have had to take out in recent months" We are not a one off YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Awful!! Was very excited to get a walk in wardrobe only to be told they could not do hardly anything I asked for because It is not made to measure. I later discovered that you can get the same materials from b&q and just get a good carpenter to fit to your spec for a third of the price. Avoid at all costs!!!”

Helpful Report

Posted 5 years ago

“Nice and easy. Prompt arrival, had some good ideas and communicated clearly.”

Helpful Report

Posted 5 years ago

“Excellent, the designers couldn't have been more helpful and professional. Made the whole experience of choosing our wardrobes an absolute pleasure.”

Helpful Report

Posted 5 years ago

“Excellent service and attention to detail. Very helpful.”

Helpful Report

Posted 5 years ago

“Not fitted yet. Up til now very professional.”

Helpful Report

Posted 5 years ago

“Ridiculously expensive, doors look excellent but the carcus is is cheap, badly made chipboard. You are paying for the name and the 47 departments that you have to speak to if ( when) you have a problem.”

Helpful Report

Posted 5 years ago

“We were told that the moving of an electrical socket was included in the price but this is not the case. We were also given the date of the 14th October for the job to start and cleared the room in preparation for this only to be put off for a further week. As we are also having the floors recovered after installation we have had to put off that installation as well as visitors we were expecting. Not really good enough considering the cost.”

Helpful Report

Posted 5 years ago

“Very professional and friendly designer - would definitely recommend!”

Helpful Report

Posted 5 years ago

“The sales pitch is very slick but unfortunately you have to pay quite a high deposit on the day ("to secure the area discount") so you're really unable to back out when the poor customer service starts after that. We advised the salesman at the time of buying that we wouldn't be able to have the wardrobe fitted until after 5 weeks time as we were getting our bedroom painted first. We were told by the salesman that this wouldn't be a problem, and again were told the same by the surveyor that came to measure the room. However, the sales team are unable to book delivery/fitting that far in advance and offer no flexibility at all. This meant that a few weeks afterwards we received a call advising us that we were booked in for delivery the one week we had told Sharps from the very outset that we couldn't do. When we told them this, the best they could offer was a further 6 weeks down the line (although they couldn't confirm exact dates that far in advance). It took 5 phone calls back and forth to get this brought forward even a couple of weeks. We were also under the impression that delivery and fitting would only take a couple of days. However, the salesman neglected to tell us that delivery is always the week before fitting - effectively meaning the room is unusable for a week. Overall - poor customer service, expensive, and we would not use again.”

Helpful Report

Posted 5 years ago

“Was very happy with the service”

Helpful Report

Posted 5 years ago

“We had wardrobe built in our spare bedroom. The initial conversation and meetings were great of course they were selling something but once we’ve paid the deposit and most of the payment it just went downhill from there. First when the doors were delivered two of them were bent but they were still installed and the builder said he will order new ones. Never happened until they wanted the final payment which I refused to pay until they fixed the doors. They called to say they weren’t convinced that the doors were faulty so they arranged someone to visit and check which was ok. So they asked when I was free and I said for them to confirm - no confirmation happened they just turned up and of course no one was at home. So they tried from work and I’ve rejected their calls probably twenty times without exaggeration, only for them to let me know that they are door. Anyway finally they fixed the doors. What they don’t tell you is that they leave the rubbish behind. They left the rubbish in our balcony. So I called again to ask if they collect the rubbish and they said sure. The lady I spoke to asked when I was free and I said weekend and alas, they came on Tuesday. Of course no one was home and the lady who called had the nerve to say that their time was wasted and said I couldn’t have asked for a weekend since she was the one who booked this. And she finally agreed to schedule a weekend and said I had to take the rubbish out by wait for it... 5am! Ok! At that point I couldn’t even believe it after paying almost £3000 and that’s already with ‘20% off’ that that’s how they treat their customers. Just unbelievable i had to put the phone down!”

Helpful Report

Posted 5 years ago

“Terrible service from Sharps, from start to finish. The installation was ridiculously poorly finished. If I had know, I would bought a couple of doors, a rail and a few shelves and done it myself. Definitely not worth almost £3000 for this mess. My wife was told on the day that the carpet could not stay when the first surveyor gave us the choice before the installation. The second engineer who came to fix the work of the first idiot who installed it admitted that it was a terrible work and if it was him, he would have asked for the wardrobe to be redone. Customer service was inneficient, and offered me eventually £50 for the inconvenience, without even any proper apologies. One of the worst company I have dealt with.”

Helpful Report

Posted 5 years ago

“All appointments went smoothly and the wardrodes are finished to a top standard. beautiful finish and love the soft close doors and drawers.”

Helpful Report

Posted 5 years ago

“Designer on time , very organised , very helpful, made very helpful suggestions - accepted quote on the day - installation this week, can't wait.”

Helpful Report

Posted 5 years ago

“Having agreed a simple design and paying a large deposit 3 months and six visits by their representatives shapes cancel the contact based the room was to to small to work in and demanded to use my master bedroom as workshop to cut up all the materials. This would require all the furniture out and contaminant the room in MDF dust. Sharps brochure illustrations shows operatives using power tools without the dust extract.”

Helpful Report

Posted 5 years ago

“Excellent service, easy to make personal choices, helpful office back-up from the team, very up market product.”

Helpful Report

Posted 5 years ago

“Cupboards designed to fit the space available. Representatives know their subject and can provide useful advice.”

Helpful Report

Posted 5 years ago

“The designer was prompt on arriving and friendly whilst still being professional. He knew his product and could answer any questions we had even though he had not been in his job very long”

Helpful Report

Posted 5 years ago

“Efficient, polite and gave helpful advice. They definitely know what they are doing!!”

Helpful Report

Posted 5 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews