Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,883 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,883 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Excellent all round service and excellent product”

Helpful Report

Posted 5 years ago

“I have had 2 dressing rooms installed in the last few months and have been very impressed with the service every step of the way from Sharps, thank you!”

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Posted 5 years ago

“Superb from start to finish, cannot recommend highly enough”

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Posted 5 years ago

“Very large amount of offcuts that I had to dispose of myself including one very large unused panel. Only able to do this myself as I have a large enough car”

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Posted 5 years ago

“The fitter Mark was superb, on time, tidy, professional and friendly. A credit to your company. The work he has completed is also second to none. Thank you Sharps! Great service!”

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Posted 5 years ago

“Excellent installation by Paul. Very pleased with the result but wish they would hurry up and take all their rubbish away as I can’t get into my garage because of all the boxes.”

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Posted 5 years ago

“Really helpful and jnformative”

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Posted 5 years ago

“From the very outset, the design was brilliant, my thoughts and wishes were taken in to consideration, even though I have ridiculously high ceilings and did not want sliding wardrobes. Installation was brilliant, leaving me with the most amazing looking wardrobes. One thing to note, when they say that they will be cutting in the room, they mean that the panels are delivered as standard sizes and it becomes a full on carpenters workshop complete with sawdust. Even though they say just push the bed to one side, don't, remove it or it will be full of dust and sawdust. Dust sheets can only do so much, cotton allows dust to get on to everything and even though the installer will clean the room as much as he can, he can't strip the bed for you. I love my wardrobes and you definitely get what you pay for”

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Posted 5 years ago

“Beautiful, very pleased with the end product.”

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Posted 5 years ago

“My designer came up with a fantastic solution to a 'bulk head' problem I had in my room. Absolutely love what he has created. Delighted”

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Posted 5 years ago

“The designer listened to what I wanted, made suggestions when I was unsure or undecided about things but was never pushy at any time during the design visit. Very professional”

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Posted 5 years ago

“Everything went very smoothly from the arrival of the salesman to the fitting. The joiner arrived bright and early and completed the wardrobes to our specifications and we now have a beautiful bedroom and a superb wardrobe that is neat and tidy and looks perfect”

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Posted 5 years ago

“Tom was great, he listened to what we needed and came up with a design which suited the room perfectly. The finished product looks fantastic.”

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Posted 5 years ago

“Unprofessional, false promises and very disappointed. First visit by agent, quote the price then came second time to get it signed and increased the the price £800. Was assured and promised that we will get Wardrobs installed by 9th December. we ripped out carpet and our old ones, from the room, Shraps called to inform us today; because my wife didn’t pick her phone (she wasn’t main contact) yesterday so they can’t deliver the Wardrobs before Christmas and delivery will be in mid January ). They make absurd excuses and false promises to delay the installation. Apparently we aren’t the only customers they postponed until the new year. Suffice to say, I’m going to cancel the order tomorrow we no longer trust them and are very disappointed.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Awful. Three months of farcical mistakes and still no conclusion. Stressful and expensive. Customer services are possibly the worst I have ever come across. Go elsewhere.”

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Posted 5 years ago

“Not worth one star. Already had one repair to our wardrobe fitted 10 days ago due to poor fitting, only to find another panel has been damaged. Very upset would not recomend”

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Posted 5 years ago

“Horrible service. Had a sales person come to our house to create some wardrobes. Didn’t get our designs. When calling up sharps directly, they said a regional manager would call us and give us a discount. I still have not had a call back. I’d rather pay towards another service and company thanks!”

Helpful Report

Posted 5 years ago

“I recently contracted with Sharps for them to install x2 sets of wardrobes in 2 rooms in a new build my husband and I recently acquired. As a general comment, I am extremely disappointed with the customer service and lack of care to my new flat re: installation. I would expect that a company which prides itself on being a specialist in wardrobe installations in the country would provide me with value for money. I would not recommend Sharps for the reasons set out below. 1. First of all, they did not deliver all the parts as promised. They missed out on 4 mirrors and when we raised this with customer services during the first few days when the wardrobes were being installed, they blamed us for not checking off a box on the design plans (even though this was the designer’s responsibility to check off AND despite the mirrors in any event being included on the order form). - Customer services was very defensive, and my husband and I actually caught them lying over the phone. They initially said they had all the same papers as we did and there would be no deviation, however when we checked our order form it did say that 4 mirrors formed a part of the order. We raised it with the same customer services representative and she back-tracked and then said that the order forms wouldn’t exactly be the same for data protection reasons. - We caught them lying again in a second phone call when the same rep told me that my husband in a separate call with them had agreed for them to deliver the mirrors on a Saturday (when he hadn’t so agreed). When he followed this up with them she said that because he didn’t say no to a Saturday delivery she assumed that a Saturday would work for us and that was deemed as agreed upon. - The same customer service representative said the fitter could also order the mirrors, though when we spoke to him he said that he couldn’t do this and everything had to go through customer services re: orders. This again shows how disjointed the entire process was. - When we caught her out, my husband said that she must have recordings to check what was said and what wasn’t. To our surprise, she said we don’t record our conversations and we only log them. This obviously shows a lack of dedication to providing a good customer service and client experience. 2. We were disappointed with the level of care the fitter exercised whilst fitting the wardrobes. - No floor protector was used when laying down tools on our oak floors in the landing area which wasn’t a room where the wardrobes were being installed. We had taken pictures to prove this. - We noticed sharp dents in our new oak floors on the landing area near where the tools were placed which looked like timber had been dumped on it. The varnish had chipped and there were visible holes. When we asked the fitter about this, he said ‘wood can’t damage wood, unless you really thrash it against the floor’ which I find to be a ridiculous response and didn’t address the fact that damage was done to our floor! - We also found dents in the wall, scraped paint near the windows etc in each of the rooms where the wardrobes were installed. - On the same day we spoke to the fitter about the damage done to the floor, he was working in the second room fitting wardrobes. We noticed during the time he was working in that room that there was a chink in the wall with scraped off paint. At the end of the day, the same chink looked as if it had been covered up with glue. This shows that he tried to hide the damage done to the second room even after we had warned him about creating further damage to the flat. I would not recommend Sharps to anyone after this experience.”

Helpful Report

Posted 5 years ago

“One star,is it actually worth that?????? Salesman arrived and promptly told us that a Sharps Wardrobe wasn't "custom built" or "made to measure" as the doors are a prescribed height and width so our room dimensions were made to fit these restrictions.We were also told we couldn't have the pull down rails due the height restriction.I almost cancelled at this stage but only proceeded after a large discount was offered. The surveyor restored the pull down rails and said the salesman don't really know what they are doing!!! Installation date arrived and it turned out that the wardrobes had no backs or ceilings,no mention of this at anytime!!! Oops.The general quality of the internal lining of the wardrobe was poor,cheap quality chipboard with stuck on plastic veneer.No edges sealed,so it will be interesting to see how long these edges last.We had pull out shoe racks,the edges of which were rough and sharp and would have damaged the "solid oak" doors we opted for.When I complained about this I was told this was an acceptable quality and was told to "open the doors wide so the edges don't touch the doors". What a joke!!! I had the the led lights as an extra,these are "secured" with tiny clips with sticky backs, these have failed already and wires visible and hanging down everywhere.I have filed down the rough edges myself and secured the wires with Bluetack.For the price I paid,I was expecting a high quality wardrobe, what I got was a poor quality, poorly finished interior to the wardrobe concealed by reasonable quality doors,top of the price range!As for the guarantee,well there are exclusions!!!Need I say more??? All in all a poor quality wardrobe,worth a fraction of the price paid.Go to the showroom and look very carefully before committing yourself. Very, very disappointed with my Sharps experience.”

Helpful Report

Posted 5 years ago

Sharps Bedrooms is rated 4.0 based on 2,883 reviews