Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“From the designer to the surveyor, the delivery and finally the bit we were waiting for the fitting, all brilliant and professional . Wow do we love our bedroom! thank you Sharps and especial thanks to Carl R the fitter who worked non stop on his own. Very tidy . Many thanks John&Christine Russell Surbiton, Surrey”

Helpful Report

Posted 10 years ago

“From start to finish, the was an excellent service, communication and expertise. The only negative point would be that we had said it would be difficult to remove the beds completely and it was only when the installer arrived that we were informed the beds needed to be removed completly”

Helpful Report

Posted 10 years ago

“Reason for poor, Completed job not as original plan agreed at time of sale, altered without our consent and Installation Manager has not returned my calls. Mr Havery 12 Gloucester Drive, Sale M33 5DH”

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Posted 10 years ago

“We were very impressed with the professionalism of all Sharps personnel, they were all polite and courteous and respected our property. We are delighted with the finish of the bedroom and would have no hesitation in recommending Sharps to family and friends. An excellent service from start to finish - thank you.”

Helpful Report

Posted 10 years ago

“A company like this can't be allowed to exist. Read this review and do not provide them your business. The designer, Ben, was very professional and friendly. He provided a great service and if only the company was as good as him, then their "customer service" would be of some good - but it isn't!! The surveyor who then came along next was a reasonable guy, nothing spectacular. He expected me to pay for his parking, or to look after his van, to avoid parking tickets - I work in a professional environment where I pay for my parking and my company reimburses me - why do Sharps' customers have to pay for their staff parking when we pay £1000s for their goods & "services". I would pay for the small one man band, but not for the company that has £Millions in profits each year. Then the delivery - on time, well delivered, though they asked for help. Out of common courtesy we helped them. Nothing special. Nothing to moan about. The fitter "service" - The original fitter was cancelled, the day before the installation at 3pm. I had booked annual leave to be around for this for the two days, and unfortunately, due to the short notice, I was unable to cancel my leave - effectively money lost for me. The replacement fitter was then rescheduled for 3 days later, which was a relief. But then this was moved forward by a day, at around 3pm again, the day before. You would ordinarily think that this is great, but it is very inconvenient. I had to organise someone to be there in my place to let them in - money lost for the individual in effect. The fitter came along on time (finally a positive), again asking for parking to be paid for him (negative again) only to look for the plans which were never sent along with the delivery - looked around frantically. The fitter tells me that he "will do the best he can but will be working blindly" - Am I paying £000s for a halfwit service?!?! I call Sharps "Customer Service", who tell me that every fitter is provided the plans by email separately - in my case the halfwit left his iPad at home - How is that my problem?!?!?! They ask ME to print and provide the fitter the plans as he doesn't have the means. Shocking. I tell them to send it to him and he can print it out at a local internet cafe. It is a service I am paying for and they are failing to provide. Final bit of idiocracy - the designer and one of the telephone operators informed me that the final installment is payable AFTER the installation and I've had a chance to view their work. - I get a letter in the post before the installation demanding final payment!!!!!”

Helpful Report

Posted 10 years ago

“I am very happy with the service I have received from Sharps. Personable, knowledgable designer who made the best possible use of space and was able to add ideas to our original plan to provide the best outcome. Excellent fitter who worked continuously. He worked in one room ensuring the dust was confined to one area which I really appreciated. Checked shelf heights etc with me to ensure that the work was completed to our expectations. Tidied up very well after completion of work. All appointments were met as agreed and deliveries arrived on time.”

Helpful Report

Posted 10 years ago

“Very impressed”

Helpful Report

Posted 10 years ago

“The”

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Posted 10 years ago

“Very good friendly, helpfull, professional service from the begginning to the end. Love the wardrope can see the great quality you pay for.”

Helpful Report

Posted 10 years ago

“Avoid at ALL COSTS! This company is a COMPLETE joke!! I don’t see how a company like this can exist in this day and age with global social media and twitter. Please please please, read this review that’s if you don’t want to waste your time and money, getting ripped off! I paid several thousands of £££’s for a wardrobe. I knew I was paying over the top, but the impression I first got from Sharps led me to feel I would get my money’s worth. I was wrong. Big time, and did I pay for it. I did exactly the same as you now, reading reviews. I did my research into the firm, read reviews and then made my decision. A wrong decision in the end. Where I went wrong was thinking the negative reviews posted about Sharps would never happen to me. And they sure did. This leads me to think there are numerous of people that end up where I did. Just read around about Sharps reviews and you will see a common trait. So where did it all go wrong? To start with, numerous of cancelled appointments, I was assured (even GUARANTEED), that Sharps would visit my property on 3 occasions, so I took these days off work. I was only told in the afternoons of the visit day that Sharps would be re-scheduling to another day!! On top of the cancellations, there is poor craftsmanship, lack of customer service, in fact the company would do better not even having a useless uncaring customer service. Let me warn you, after paying your 25% deposit, then 65% prior to delivery of materials, then 10% on completion, for the time being as long as you dangle the carrot in front of Sharps, they will be super nice to you for their commission. But once you transfer every single £ across, good luck even if they call you back with regards to any issues you may have!!! This is a two-faced money grabbing pathetic company!! They have no interest in your wardrobe, or even the service you receive, they are fully focused on the bottom line, being ruthless to squeeze every penny and then once that is achieved, they will treat you with zero respect / aknowledgement despite shelling out £5-6k for a wardrobe Sharps will tease customers with the 50% discount offer and then a further 20% off. This sounds like a bargain, right?? Wrong. This discount is on the materials only. Not labour. Surprise surprise, commodity prices are at a cyclical low, therefore minimal cost for firms. So therefore why not entice customers with huge advertising campaigns knocking off discounts off the cheapest cost. You know the marketing gimics, kind of like buy 3 and get the cheapest free. But at this scale of wardrobe cost, it’s more like buy 10 and get the cheapest free. I only found this out when writing my initial check to them. Sharps has poor workmanship. The edges of my wardrobe were not even straight. I think the installer must have brought his pet mouse on this job to help out gnawing the side panels to size. On top of this, having asked the designer and planner for equally space shelves, these measurements were checked, re-measured and checked again. But surprise surprise, Sharps still managed to mess up the measurements…great!!! Something sooooo fundamentally basic that a 5 year kid can get right! Anyways, to sum up. If you like paying over the top for below standard work, poor customer service, dealing with a money grabbing firm that doesn’t care about its clients after receiving every penny, poor craftsmanship, cancelled appointments, wasting time on the phone to Sharps, then please be my guest and go with Sharps. But dont say I didn’t warn you! You will be back on this review in a few weeks/months doing exactly the same as me! ? If I can give my 2 pence worth, as a suggestion, go with one of the other big brands i.e Hammonds or furniture village, I have used these in the past and the service is on another level, several levels higher..much much better!!!”

Helpful Report

Posted 10 years ago

“Lots more extra space. Very pleased with our new fitted wardrobes. The service was first class, everything went to schedule from survey, delivery & fitting. Paul who fitted it was a really nice guy & a true craftsman. Would highly recommend Sharps. Ian Shearer”

Helpful Report

Posted 10 years ago

“I'm really thrilled with the bedroom furniture fitted.Everything was to a really high standard.The fitter who's name was David Lockwood was excellent to say he did it all on his own.He tidied all the rubbish and left everything neat and tidy.I would really recommend anyone thinking about using Sharps.”

Helpful Report

Posted 10 years ago

“We are very satisfied with all aspects of the company. The showroom reps were very patient - they fixed an appointment with the designer who arrived on time - Sharps telephoned to make sure all went well. An appointment was made for the surveyor who had telephoned to ask if he could arrive slightly earlier - no problem there for us. Again backup from the main office. Delivery was arranged and arrived on time with two efficient delivery men. The fitter arrived and took a couple of days to do the job. The office again phoned to make sure all was going well. I have had no problem with the service at all.”

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Posted 10 years ago

“At little pricey, but very hassle free and looks very nice. No problems at all everyone who came to our home or who spoke to us on the phone all very polite and very professional. So very happy customer!”

Helpful Report

Posted 10 years ago

“Although we found the salesman a little creepy (!) we found everyone else we spoke to, or saw, incredibly friendly, polite and helpful. The fitter in particular worked immaculately and was done in less time than he had predicted. We are delighted with the end product and would recommend the company to others.”

Helpful Report

Posted 10 years ago

“The work was delayed for 7 weeks, with various reasons given. This included the roof being higher than expected. However both a designer and surveyor being at the property before hand. There was no flexibility or increase in speed to get a date. The service was poor, inflexible and I would never request their service again. When we finally find someone efficient the job was done well, although the stress and massive delay negates this. Hideous experience!”

Helpful Report

Posted 10 years ago

“Me and my partner visited one of there showrooms many months ago. We had recently had an offer accepted on a new home and was excited because our new bedroom has a very nice rectangular shape space which we thought would be great for a nice fitted walk in wardrobe. So we went into sharps the lady was very nice and told us how good there company was at making the perfect wardrobes in any space and told us once we have moved in to ring them up and they would send a designer out. So 3 weeks ago we had the designer come out to see what they could do. Me and my partner had an idea in mind what we wanted. But the designer said it would not be possible to make that. My partner couldn't understand why it couldn't be made and kept asking why not but the bloke did give a proper answer. So he came up with a new design which we both really liked. The bloke was very nice and he told us how he used to work for them as a carpenter for many years. So he knew what he was talking about and what could be fitted. The actual design is a very simple design, and for a company like sharps who boast about how clever they are at finding extra space and storage for you it was a very straight forward design. So next stage was for the surveyor to come round. He took one look at the designers plans and said "we can't make that you will need a re design". My partner said well actually we did want it like this we wanted it like etc and she told him and the surveyor said "yes we can build it like that but you will need the designer back out to re draw it". So feeling a bit annoyed we let it slip over our heads because we still wanted them to make us our wardrobes. So they booked in a time slot with us for a designer to come back out but also a surveyor to come at the same time so it could happen all quickly. We was chuffed that they was willing to do that. So come the next appointment a different surveyor turns up but no designer. He comes in looks at the designs and my partner tells him how we was told how that design is no good and we can in fact have a wardrobe designed how we originally liked it to be. He said "oh well that means a re design which I can't to do and you need a designer to do that". Taken back by that comment I then said well a designer is meant to be here today!! To which he turned around and just said "oh he couldn't make it" and didn't give us a reason why. The surveyor then said to us why can't you have this design he's already done for you. To which we replied one of your surveyors told us we couldn't have it!!! So he then says "no no it's possible definitely possible don't worry if you still want this I can make it fit and measure it". We did like the design and we didn't want to have to wait again for another designer to come out again so we said yes that's fine the. The surveyor was a very nice bloke spent several hours measuring it all out and thoroughly going through it with us to make sure we was happy to which we was. 2 days later we get phone call to say next week you need to empty your room to make way for all the furniture and then someone will be there 3 days later to fit it. Great we was extremely happy and very excited. We made arrangements to stay at my parents as we would have no bedroom. My partner organised some different shifts at work for the deliveries and to let the workers in the house. Also my parents stocked up on food for us to stay. 4 days before it was meant to be delivered we get a miss call from sharps saying "we're sending a designer and surveyor out to you again next week your design won't work it can't be done". Fuming at this point because considering there a bespoke wardrobe fitters I really couldn't understand why they couldn't make this simple design!! So I rang up customers service to ask to speak to someone to find out why it can't be done! They would not give me a reason and said there's no one you can speak to and you will need to wait until the designer and surveyor come back out, also this means you won't be having your wardrobe fitted next week and and will most likely be in 3 weeks time now". I came of the phone and thought enough is enough now. They obviously are not a bespoke wardrobe fitter! They obviously can't make what you want like they say they can! Also we now have to scrap our plans which my parents had gone out there way to help. My partner had moved her work shifts for no reason. So I decided to ring up and cancel the lot! I ring up and say I want to cancel. The lady who answers was not bothered about finding our why, did not bother trying to convince me to not cancel, she just put me straight through to the accounts department and with in a couple of mins it was cancelled a little apology from the accounts department and that was that. So I thought until today 4 days later my partner who is at work is getting a constant ringing from sharps. She answered it when she had time to find out a designer was standing outside our house ringing our door bell and no doubt upsetting our dog making her bark and annoying the neighbours. My partner said to the designer we have cancelled it to which he replied oh I wasn't told that. So my partner who is at work rung up sharps to find out why was he not told ! There reply "well the order hasn't been cancelled?" SERIOUSLY how bad is this company. They are a disgrace! Please do not use them! The hole company seems to be useless!! We was so excited and all they have done is let us down over and over again. Not giving us any reasons for not turning up and not being able to make what we want. Just real lack of customer care! Please please avoid!!”

Helpful Report

Posted 10 years ago

“The only good experience we had was with our fitter who was excellent given the problems he had. One of our doors did not fit and he requested another one. We were told this would arrive and be fitted 2 days later. After many irate telephone calls to Customer services (who only returned 1 of our calls) another door was eventually sent. A different fitter called 3 times on the same day to fit the new door. At 8pm he said he couldn't do anymore and would contact Sharps. After more irate phone calls our original fitter rang and came out of his way to rectify the situation, which he did very quickly! Customer care was non existent and we would never use Sharps again.”

Helpful Report

Posted 10 years ago

“Fitting was excellent timing was spot on very clean and We'll worth the wait. Customer services could have been so pushy on deliveries”

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Posted 10 years ago

“We had an excellent experience with Sharps, starting with the first home visit with the design consultant, the technical man who came to measure up and explain the necessary minutiae on the drawings and then after the bits and pieces were delivered, the extremely efficient fitter. The only glitch was that I had a message on my answer-machine the day before the wardrobes were due to be fitted, to say that the fitter had called in sick and would not be arriving the following morning. Sharps' would ring to say when another fitter was available. The following morning though, an alternative fitter arrived on the doorstep at 8am when I was not expecting one to arrive. It was lucky I was at home! Mrs Evelyn Morris New Malden.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews