29th January 2014. The salesman hade an easy job as prior to signing anything I said we wanted their product. He was shown the exact shade of wood effect we wanted and assured us that this would be supplied. £5229, £2000 deposit paid by cheque. Middle of February 2014. Surveyor excellent and very professional. Beginning of March 2014. Delivery on time and really nice guys. PROBLEM WAS THAT SHADE OF WOOD EFFECT SUPPLIED WAS NOT AS BROCHURE AND DID NOT MATCH ALL OTHER BEDROOM FURNITURE. I could have stopped my cheque for £2700 but I trusted Sharps to sort out this problem....... bad mistake on my part!!! Texts, phone calls ignored by Sharps. 3 days after delivery 2014. Fitter, who was excellent, turns up and shows me the range of wood effect I should have been supplied and stated it was the salesman fault for ordering the wrong range of bedroom. The Fitter then phoned Sharps and explained the problem and asked them to phone me immediately to come to some resolve. 50 minutes later I received a call and was told that contract had been complied with and that if I rejected the goods there was no guarantee that the correct colour would be supplied or indeed the existing goods be removed. GUN TO HEAD as I had electrician ,decorator and blinds ordered over the following week. I said that installation could proceed but I wanted noted that the shade of wood effect supplied was wrong and I refused to pay the £529 outstanding. The quality of goods is excellent and the fitting of high standard but I have spent £1200 changing other items in the bedroom including the colour of the walls and blinds just to accommodate the shade of wood effect supplied. Numerous phone calls from me have been ignored and the only responses I got was.... I owe money...pay or get no guarantees...this will be refereed to credit control. After corresponding with an area sales manager who said that he would give us £140 discount I eventually got a visit from the regional installations manager. He confirmed the wrong range of goods was supplied and showed me what I should have received. He made a FULL written report to his credit control office, including photos of my existing furniture and the difference in supplied shade of colour, I was given a copy. I phoned credit control at the end of June and told them I was away the middle of July going into the middle of August so I could not respond to any correspondence until my return. The credit control manager said she was aware of the situation and would consult a senior manager and contact me in August with Sharps official stance. NO CALL NO LETTER so I phoned her 13th October 2104. I was told that I was not contacted because I still owe the money and no guarantees would be sent until I paid £529. She completely dismissed her colleagues site report and very abruptly said that installation has been completed, when I said that I had taken legal advise and would now issue county court proceedings she very arrogantly said that I should not have accepted installation and that I should get my solicitors to write to Sharps setting out my grievance before I take CC action. I have already sent several long letters and made numerous phone calls, how much more can I do?? DO NOT EXPECT ANY HELP FROM STAFF ON THE END OF A PHONE, THEY ARE CONDITIONED TO TAKE THE SHARPS STANCE OF DONT CARE YOUVE ALREADY PAID MOST OF THE BILL!!!!!