Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,905 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

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4.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“The work was delayed for 7 weeks, with various reasons given. This included the roof being higher than expected. However both a designer and surveyor being at the property before hand. There was no flexibility or increase in speed to get a date. The service was poor, inflexible and I would never request their service again. When we finally find someone efficient the job was done well, although the stress and massive delay negates this. Hideous experience!”

Helpful Report

Posted 11 years ago

“Me and my partner visited one of there showrooms many months ago. We had recently had an offer accepted on a new home and was excited because our new bedroom has a very nice rectangular shape space which we thought would be great for a nice fitted walk in wardrobe. So we went into sharps the lady was very nice and told us how good there company was at making the perfect wardrobes in any space and told us once we have moved in to ring them up and they would send a designer out. So 3 weeks ago we had the designer come out to see what they could do. Me and my partner had an idea in mind what we wanted. But the designer said it would not be possible to make that. My partner couldn't understand why it couldn't be made and kept asking why not but the bloke did give a proper answer. So he came up with a new design which we both really liked. The bloke was very nice and he told us how he used to work for them as a carpenter for many years. So he knew what he was talking about and what could be fitted. The actual design is a very simple design, and for a company like sharps who boast about how clever they are at finding extra space and storage for you it was a very straight forward design. So next stage was for the surveyor to come round. He took one look at the designers plans and said "we can't make that you will need a re design". My partner said well actually we did want it like this we wanted it like etc and she told him and the surveyor said "yes we can build it like that but you will need the designer back out to re draw it". So feeling a bit annoyed we let it slip over our heads because we still wanted them to make us our wardrobes. So they booked in a time slot with us for a designer to come back out but also a surveyor to come at the same time so it could happen all quickly. We was chuffed that they was willing to do that. So come the next appointment a different surveyor turns up but no designer. He comes in looks at the designs and my partner tells him how we was told how that design is no good and we can in fact have a wardrobe designed how we originally liked it to be. He said "oh well that means a re design which I can't to do and you need a designer to do that". Taken back by that comment I then said well a designer is meant to be here today!! To which he turned around and just said "oh he couldn't make it" and didn't give us a reason why. The surveyor then said to us why can't you have this design he's already done for you. To which we replied one of your surveyors told us we couldn't have it!!! So he then says "no no it's possible definitely possible don't worry if you still want this I can make it fit and measure it". We did like the design and we didn't want to have to wait again for another designer to come out again so we said yes that's fine the. The surveyor was a very nice bloke spent several hours measuring it all out and thoroughly going through it with us to make sure we was happy to which we was. 2 days later we get phone call to say next week you need to empty your room to make way for all the furniture and then someone will be there 3 days later to fit it. Great we was extremely happy and very excited. We made arrangements to stay at my parents as we would have no bedroom. My partner organised some different shifts at work for the deliveries and to let the workers in the house. Also my parents stocked up on food for us to stay. 4 days before it was meant to be delivered we get a miss call from sharps saying "we're sending a designer and surveyor out to you again next week your design won't work it can't be done". Fuming at this point because considering there a bespoke wardrobe fitters I really couldn't understand why they couldn't make this simple design!! So I rang up customers service to ask to speak to someone to find out why it can't be done! They would not give me a reason and said there's no one you can speak to and you will need to wait until the designer and surveyor come back out, also this means you won't be having your wardrobe fitted next week and and will most likely be in 3 weeks time now". I came of the phone and thought enough is enough now. They obviously are not a bespoke wardrobe fitter! They obviously can't make what you want like they say they can! Also we now have to scrap our plans which my parents had gone out there way to help. My partner had moved her work shifts for no reason. So I decided to ring up and cancel the lot! I ring up and say I want to cancel. The lady who answers was not bothered about finding our why, did not bother trying to convince me to not cancel, she just put me straight through to the accounts department and with in a couple of mins it was cancelled a little apology from the accounts department and that was that. So I thought until today 4 days later my partner who is at work is getting a constant ringing from sharps. She answered it when she had time to find out a designer was standing outside our house ringing our door bell and no doubt upsetting our dog making her bark and annoying the neighbours. My partner said to the designer we have cancelled it to which he replied oh I wasn't told that. So my partner who is at work rung up sharps to find out why was he not told ! There reply "well the order hasn't been cancelled?" SERIOUSLY how bad is this company. They are a disgrace! Please do not use them! The hole company seems to be useless!! We was so excited and all they have done is let us down over and over again. Not giving us any reasons for not turning up and not being able to make what we want. Just real lack of customer care! Please please avoid!!”

Helpful Report

Posted 11 years ago

“The only good experience we had was with our fitter who was excellent given the problems he had. One of our doors did not fit and he requested another one. We were told this would arrive and be fitted 2 days later. After many irate telephone calls to Customer services (who only returned 1 of our calls) another door was eventually sent. A different fitter called 3 times on the same day to fit the new door. At 8pm he said he couldn't do anymore and would contact Sharps. After more irate phone calls our original fitter rang and came out of his way to rectify the situation, which he did very quickly! Customer care was non existent and we would never use Sharps again.”

Helpful Report

Posted 11 years ago

“Fitting was excellent timing was spot on very clean and We'll worth the wait. Customer services could have been so pushy on deliveries”

Helpful Report

Posted 11 years ago

“We had an excellent experience with Sharps, starting with the first home visit with the design consultant, the technical man who came to measure up and explain the necessary minutiae on the drawings and then after the bits and pieces were delivered, the extremely efficient fitter. The only glitch was that I had a message on my answer-machine the day before the wardrobes were due to be fitted, to say that the fitter had called in sick and would not be arriving the following morning. Sharps' would ring to say when another fitter was available. The following morning though, an alternative fitter arrived on the doorstep at 8am when I was not expecting one to arrive. It was lucky I was at home! Mrs Evelyn Morris New Malden.”

Helpful Report

Posted 11 years ago

“Had our wardrobes fitted 4 weeks when we called sharps because one of the sliding doors were catching. I was told I would have to wait up to 28 days for a fitter to come and look at them and if he thought it was not faulty workmanship but wear and tear I would be charged £75.And if the fitter then damaged them they could not be held responsible. Wear and tear after 4 weeks I don't think so sharps. What about my 12 year guarantee. Rubbish after sales and I will be writing to trading standards and watch dog because I am so disgusted. My advice is stay clear of Sharps.”

Helpful Report

Posted 11 years ago

“New house so needed Storage Sharps came designed and installed just what we needed”

Helpful Report

Posted 11 years ago

“Very good quality and design to my own needs. We are very happy with the wardrobe. It's very modern, useful and large. The fitter has also did very good job and went extra mile to make the whole installation process easy and allowed us to do last minute amendements. Highly recommended.”

Helpful Report

Posted 11 years ago

“A very helpful and efficient company to deal with. The fitter was good , friendly and hard working. Only complaint so far has been with the collection of unneeded parts . Afternoon of the third day after completion and it has not been removed from my front garden .”

Helpful Report

Posted 11 years ago

“Well what can I say, you certainly get what u pay for, My Wardrobes are Stunning. A very professional service from start to finish, and only had to wait 2 weeks to be fitted after order placed The Fitter did an excellent job, and all in only 1 Day. Would Highly Recommend Kathy Salmoni from Cardiff”

Helpful Report

Posted 11 years ago

“Very quick turnaround from Salesman visit to installation. While the initial installation date had to be postponed it was only by a couple of days and our small installation was complete in less than 6 hours. While I have seen some negative reviews of Sharps in researching I can only say our experience was positive and we'd use them again. Very pleased. Richard Tomes.”

Helpful Report

Posted 11 years ago

“We are delighted with our new wardrobes.Our customer service and attention to meet our needs was very good.Chris Moody the fitter was excellent.His attention to detail,his time efficiency and skilled workmanship has ensured we are pleased with the end result.Sharps are very fortunate to have such a skilled and efficient fitter.”

Helpful Report

Posted 11 years ago

“Poor Poor Poor can not trust what they say to you; no customer service they do what they want when they want and make you out to be a liar. Units have to be put in a certain place whether it suits the customer or not. Very disappointed with the way they treat customers - more people should complain.”

Helpful Report

Posted 11 years ago

“Sharps responded quickly to my online enquiry and offered an initial meeting with the designer about a week later. Within three weeks the designer had been, the surveyor, the materials were delivered and the bedroom had been fitted. All of the Sharps staff that I had contact with were friendly, polite, and able to listen to my needs and preferences. I would however, say that the design measurements did change from designer to surveyor and this was because the furniture is not as bespoke as Sharps would have you believe, and the wardrobe doors became much smaller, which actually meant the items the designer had measured were not actually able to fit into the finished product; hence my storage needs were NOT met. The bedroom furniture looks amazing and has certainly improved my quality of life, but, I have had to get creative to make the best use of the space which the furniture has provided as it is not usable in the ways which I anticipated. In my opinion it was an expensive outlay which I was only prepared to pay as the service was so quick and efficient. Sharps are not so competitive as other companies that would have offered interest free credit. I may have bought more items if Sharps could offer interest free credit. As I paid the amount in full, I have pushed myself financially.”

Helpful Report

Posted 11 years ago

“Fabulous service. Delighted with my wardrobes which were fitted by Mike Turner who was polite efficient and hardworking. No hesitation in recommending.”

Helpful Report

Posted 11 years ago

“I found the entire process drawn out, visit a shop, no prices given or indication, Designer visits - Prices higher than expected, Surveyor booked, Delivery date, Fitting days. Why the shop cant supply indication of price, or why a designer cannot provide survey quality designs is beyond me. 2 days for installation. The number of hours taken would have been 1 good day. I found it time consuming, and Sharps list of demands for install really put me off.”

Helpful Report

Posted 11 years ago

“Exceptionally quick and efficient service. Designer, Surveyor and Fitter all very professional and excellent. The finished wardrobe looks perfect.”

Helpful Report

Posted 11 years ago

“Very efficient service. From salesperson to surveyor to fitter, all were very professional and pleasant to deal with. We are very pleased with our selection and the finished wardrobes are a great asset to our house. Good company to deal with.”

Helpful Report

Posted 11 years ago

“Excellent Service delivered on day and time as planned,the fitting was excellent,we are very pleased with the bedroom that has been fitted. We will defiantly use Sharps again. Mr & Mrs Spencer Guildford”

Helpful Report

Posted 11 years ago

“Sharps allegedly provides 'bespoke' furniture. You can take 'bespoke' as in 'what is standard available'. what you would like to have tailormade to your situation, they do not make the extra effort to make available. But the price you pay, is the price for tailormade. Aside from that, they delivered all panels (not even all the right ones) and material but didn't bother to come and fit it for another 13 days. If only they were as aggressive in getting the job done as in getting your money, things might improve. Absolutely never again!”

Helpful Report

Posted 11 years ago

Sharps Bedrooms is rated 4.0 based on 2,905 reviews