Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,905 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had wardrobes fitted by sharps in my bedroom for 6weeks yet I'm still waiting to use them. Original installation workmanship was rediculously poor. He came into the property with muddy boots on a brand new grey carpet which he replied 'sorry about that it should come out if you clean it'. Then following the poor install we had an engineer come out to see the install and if any materials were needed to make it right. We then arranged for the following weekend for delivery and install. The following weekend came fitter was there for 8am had a look over the wardrobes and confirmed the previous fitter didn't know what he was doing and that he had been to 2 of his previous jobs to put his work right. In the meantime the materials still hadn't arrived and so the fitter was ringing around to find out what time they was due in but was mad harder as sharps office staff do not work on the weekends. He got in touch with the driver and said he was leaving the factory at 9am and that my address was the 4th drop off, this was mismanagement of the office staff, which he then said he doubted the driver would be on site before 12 so he left. The following week we had another fitter booked in for the Saturday, however they then called to cancel on Friday as the fitter had overrun an install he already started. We then started losing patients and all confidence In sharps and wasn't helped atall by the arrogance of the office staff who did not return phone calls. They then organised the so called "best fitter" they have to offer for the following weekend, he then turned up promptly at 8am to see the poor quality of work and called it a "dogs dinner" he then advised that the materials they sent was not enough to make good of the poor work and suggested that the works be ripped out and started again. The office then called and said that the case was going to be passed on the one of the managers and that they have marked the case as ergent and that I would be hearing from the manager within 72hours to arrange a visit. I've been waiting since Monday to hear from the management but no calls have been recieved. Embarrassing from start to finish would not recommend this company in the slightest. Overpriced, underperformed, unprofessional and poor on all fronts. Champagne prices lemonade service. Please don't make the same mistake we made by paying £4600 six weeks ago and still have nowhere to store our clothes”

Helpful Report

Posted 11 years ago

“The fitter arrived on time and got down to the job. The finish is very good and I am very satisfied.”

Helpful Report

Posted 11 years ago

“workmanship excellent fitter K.Roberts worked well and very pleased with the final result.”

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Posted 11 years ago

“Absolutely shocking service from a company that prides themselves on being one of the best out there. We did not receive what we originally agreed. Took over a month for the job to be completed as they kept sending wrong materials and the materials we did receive weren't cut to the correct size. The finishing result is really poor. Customer service is terrible. No compensation given!! DO NOT USE THIS COMPANY, THEY ARE NOT AS GOOD AS THEY SAY THEY ARE - VERY OVER PRICED!!!”

Helpful Report

Posted 11 years ago

“The actual product is fine but the customer service is worst than useless. Rude, no responsive and the staff themselves do not seem to have a clue what they are doing. No response to phone calls and when they do call back they are unhelpful. Would never ever use them again.”

Helpful Report

Posted 11 years ago

“From the designer to the surveyor, the delivery and finally the bit we were waiting for the fitting, all brilliant and professional . Wow do we love our bedroom! thank you Sharps and especial thanks to Carl R the fitter who worked non stop on his own. Very tidy . Many thanks John&Christine Russell Surbiton, Surrey”

Helpful Report

Posted 11 years ago

“From start to finish, the was an excellent service, communication and expertise. The only negative point would be that we had said it would be difficult to remove the beds completely and it was only when the installer arrived that we were informed the beds needed to be removed completly”

Helpful Report

Posted 11 years ago

“Reason for poor, Completed job not as original plan agreed at time of sale, altered without our consent and Installation Manager has not returned my calls. Mr Havery 12 Gloucester Drive, Sale M33 5DH”

Helpful Report

Posted 11 years ago

“We were very impressed with the professionalism of all Sharps personnel, they were all polite and courteous and respected our property. We are delighted with the finish of the bedroom and would have no hesitation in recommending Sharps to family and friends. An excellent service from start to finish - thank you.”

Helpful Report

Posted 11 years ago

“A company like this can't be allowed to exist. Read this review and do not provide them your business. The designer, Ben, was very professional and friendly. He provided a great service and if only the company was as good as him, then their "customer service" would be of some good - but it isn't!! The surveyor who then came along next was a reasonable guy, nothing spectacular. He expected me to pay for his parking, or to look after his van, to avoid parking tickets - I work in a professional environment where I pay for my parking and my company reimburses me - why do Sharps' customers have to pay for their staff parking when we pay £1000s for their goods & "services". I would pay for the small one man band, but not for the company that has £Millions in profits each year. Then the delivery - on time, well delivered, though they asked for help. Out of common courtesy we helped them. Nothing special. Nothing to moan about. The fitter "service" - The original fitter was cancelled, the day before the installation at 3pm. I had booked annual leave to be around for this for the two days, and unfortunately, due to the short notice, I was unable to cancel my leave - effectively money lost for me. The replacement fitter was then rescheduled for 3 days later, which was a relief. But then this was moved forward by a day, at around 3pm again, the day before. You would ordinarily think that this is great, but it is very inconvenient. I had to organise someone to be there in my place to let them in - money lost for the individual in effect. The fitter came along on time (finally a positive), again asking for parking to be paid for him (negative again) only to look for the plans which were never sent along with the delivery - looked around frantically. The fitter tells me that he "will do the best he can but will be working blindly" - Am I paying £000s for a halfwit service?!?! I call Sharps "Customer Service", who tell me that every fitter is provided the plans by email separately - in my case the halfwit left his iPad at home - How is that my problem?!?!?! They ask ME to print and provide the fitter the plans as he doesn't have the means. Shocking. I tell them to send it to him and he can print it out at a local internet cafe. It is a service I am paying for and they are failing to provide. Final bit of idiocracy - the designer and one of the telephone operators informed me that the final installment is payable AFTER the installation and I've had a chance to view their work. - I get a letter in the post before the installation demanding final payment!!!!!”

Helpful Report

Posted 11 years ago

“I am very happy with the service I have received from Sharps. Personable, knowledgable designer who made the best possible use of space and was able to add ideas to our original plan to provide the best outcome. Excellent fitter who worked continuously. He worked in one room ensuring the dust was confined to one area which I really appreciated. Checked shelf heights etc with me to ensure that the work was completed to our expectations. Tidied up very well after completion of work. All appointments were met as agreed and deliveries arrived on time.”

Helpful Report

Posted 11 years ago

“Very impressed”

Helpful Report

Posted 11 years ago

“The”

Helpful Report

Posted 11 years ago

“Very good friendly, helpfull, professional service from the begginning to the end. Love the wardrope can see the great quality you pay for.”

Helpful Report

Posted 11 years ago

“Avoid at ALL COSTS! This company is a COMPLETE joke!! I don’t see how a company like this can exist in this day and age with global social media and twitter. Please please please, read this review that’s if you don’t want to waste your time and money, getting ripped off! I paid several thousands of £££’s for a wardrobe. I knew I was paying over the top, but the impression I first got from Sharps led me to feel I would get my money’s worth. I was wrong. Big time, and did I pay for it. I did exactly the same as you now, reading reviews. I did my research into the firm, read reviews and then made my decision. A wrong decision in the end. Where I went wrong was thinking the negative reviews posted about Sharps would never happen to me. And they sure did. This leads me to think there are numerous of people that end up where I did. Just read around about Sharps reviews and you will see a common trait. So where did it all go wrong? To start with, numerous of cancelled appointments, I was assured (even GUARANTEED), that Sharps would visit my property on 3 occasions, so I took these days off work. I was only told in the afternoons of the visit day that Sharps would be re-scheduling to another day!! On top of the cancellations, there is poor craftsmanship, lack of customer service, in fact the company would do better not even having a useless uncaring customer service. Let me warn you, after paying your 25% deposit, then 65% prior to delivery of materials, then 10% on completion, for the time being as long as you dangle the carrot in front of Sharps, they will be super nice to you for their commission. But once you transfer every single £ across, good luck even if they call you back with regards to any issues you may have!!! This is a two-faced money grabbing pathetic company!! They have no interest in your wardrobe, or even the service you receive, they are fully focused on the bottom line, being ruthless to squeeze every penny and then once that is achieved, they will treat you with zero respect / aknowledgement despite shelling out £5-6k for a wardrobe Sharps will tease customers with the 50% discount offer and then a further 20% off. This sounds like a bargain, right?? Wrong. This discount is on the materials only. Not labour. Surprise surprise, commodity prices are at a cyclical low, therefore minimal cost for firms. So therefore why not entice customers with huge advertising campaigns knocking off discounts off the cheapest cost. You know the marketing gimics, kind of like buy 3 and get the cheapest free. But at this scale of wardrobe cost, it’s more like buy 10 and get the cheapest free. I only found this out when writing my initial check to them. Sharps has poor workmanship. The edges of my wardrobe were not even straight. I think the installer must have brought his pet mouse on this job to help out gnawing the side panels to size. On top of this, having asked the designer and planner for equally space shelves, these measurements were checked, re-measured and checked again. But surprise surprise, Sharps still managed to mess up the measurements…great!!! Something sooooo fundamentally basic that a 5 year kid can get right! Anyways, to sum up. If you like paying over the top for below standard work, poor customer service, dealing with a money grabbing firm that doesn’t care about its clients after receiving every penny, poor craftsmanship, cancelled appointments, wasting time on the phone to Sharps, then please be my guest and go with Sharps. But dont say I didn’t warn you! You will be back on this review in a few weeks/months doing exactly the same as me! ? If I can give my 2 pence worth, as a suggestion, go with one of the other big brands i.e Hammonds or furniture village, I have used these in the past and the service is on another level, several levels higher..much much better!!!”

Helpful Report

Posted 11 years ago

“Lots more extra space. Very pleased with our new fitted wardrobes. The service was first class, everything went to schedule from survey, delivery & fitting. Paul who fitted it was a really nice guy & a true craftsman. Would highly recommend Sharps. Ian Shearer”

Helpful Report

Posted 11 years ago

“I'm really thrilled with the bedroom furniture fitted.Everything was to a really high standard.The fitter who's name was David Lockwood was excellent to say he did it all on his own.He tidied all the rubbish and left everything neat and tidy.I would really recommend anyone thinking about using Sharps.”

Helpful Report

Posted 11 years ago

“We are very satisfied with all aspects of the company. The showroom reps were very patient - they fixed an appointment with the designer who arrived on time - Sharps telephoned to make sure all went well. An appointment was made for the surveyor who had telephoned to ask if he could arrive slightly earlier - no problem there for us. Again backup from the main office. Delivery was arranged and arrived on time with two efficient delivery men. The fitter arrived and took a couple of days to do the job. The office again phoned to make sure all was going well. I have had no problem with the service at all.”

Helpful Report

Posted 11 years ago

“At little pricey, but very hassle free and looks very nice. No problems at all everyone who came to our home or who spoke to us on the phone all very polite and very professional. So very happy customer!”

Helpful Report

Posted 11 years ago

“Although we found the salesman a little creepy (!) we found everyone else we spoke to, or saw, incredibly friendly, polite and helpful. The fitter in particular worked immaculately and was done in less time than he had predicted. We are delighted with the end product and would recommend the company to others.”

Helpful Report

Posted 11 years ago

Sharps Bedrooms is rated 4.0 based on 2,905 reviews