Name: Sharps Bedrooms
Rating: 3.96

“We thought that from the advertisement and literature that having a fitted bedroom from Sharp's would have been a joy, NOT SO. The whole project was a catalogue of poor and unresponsive customer service from the start. 1. The designer told us that if we took on the credit we would get more off the product. Not so the interest for one month cancelled out that! 2. A delivery date was agreed. We curtailed a holiday to get back in time. On the journey back we were informed that the delivery was a week later and they denied they had informed us of the earlier date. This was a lie! 3 The fitter arrived and as soon as he walked in he said he was going at 3.30pm as he had a "hot date." He tried to do a 3 day job in 2. Rushed it, did not finish off and drawers were not running true, wires left hanging!! 4 Manager, however did come out and gave us a jewel tray as compen.!!! 5 We are now on our 4th mirror as they were delivered faulty and damaged. 6 Really think about their advice to decorate the whole room prior fitting as ours was damaged and we had to recall the decorator. Do not use this company, expensive, customer care very poor.”

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Posted 10 years ago

“Excellent work and great looks.”

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Posted 10 years ago

“David Lockwood was an excellent fitter!”

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Posted 10 years ago

“We spent time and money for a designer to come out and sell us a wall to wall wardrobe; he came rather over friendly and spent 3 hours on a late Sunday evening, measuring the bedroom and then drew a design with all the shelving units we dreamt off. We paid a down payment of £1,100 up front. Their own surveyor came on another day afterwards and within 5 mins condemned the designers drawings and our dreams. Do not take what Sharps designers say as now we are still shipping around when in fact we should have already had our dream wardrobes... Utterly unprofessional company.”

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Posted 10 years ago

“Disaster from start to finish but they are more than happy to take your money. I would not recommend to anyone and as for their TV ad - it's completely false.”

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Posted 10 years ago

“Very good customer service”

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Posted 10 years ago

“We have just moved house and needed wardrobe space urgently. Previously we had Sharps fitted wardrobes in three bedrooms as well as a home office and we were delighted with the build quality even the 2 bedrooms that we had fitted some 12 years ago were as good as new. Having looked at other fitted bedrooms available we had no hesitation in contacting Sharps who sent a designer out within a couple of days. Having explained that we were desperate to have the bedrooms fitted ASAP Sharps accommodated us and the first bedroom was fitted in less than 10 days with the second being fitted a week later. All the materials were delivered as agreed and the fitters were efficient ,polite and did a lovely job on the bedrooms. Sharps arranged for all rubbish to be collected by a registered waste company. We did have an issue with one panel in one bedroom and found that it would be replaced by a false drawer front but at a cost. We felt that this was unfair bearing in mind the money that we had spent with the company over a period of time and so my wife sent an email to the managing director and the matter was rectified free of charge to our complete satisfaction within 14 days. From our experience we would have no hesitation in recommending Sharps fitted bedrooms. Anthony John”

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Posted 10 years ago

“Paul Baron was quick in installing our fitted wardrobes. Excellent job”

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Posted 10 years ago

“29th January 2014. The salesman hade an easy job as prior to signing anything I said we wanted their product. He was shown the exact shade of wood effect we wanted and assured us that this would be supplied. £5229, £2000 deposit paid by cheque. Middle of February 2014. Surveyor excellent and very professional. Beginning of March 2014. Delivery on time and really nice guys. PROBLEM WAS THAT SHADE OF WOOD EFFECT SUPPLIED WAS NOT AS BROCHURE AND DID NOT MATCH ALL OTHER BEDROOM FURNITURE. I could have stopped my cheque for £2700 but I trusted Sharps to sort out this problem....... bad mistake on my part!!! Texts, phone calls ignored by Sharps. 3 days after delivery 2014. Fitter, who was excellent, turns up and shows me the range of wood effect I should have been supplied and stated it was the salesman fault for ordering the wrong range of bedroom. The Fitter then phoned Sharps and explained the problem and asked them to phone me immediately to come to some resolve. 50 minutes later I received a call and was told that contract had been complied with and that if I rejected the goods there was no guarantee that the correct colour would be supplied or indeed the existing goods be removed. GUN TO HEAD as I had electrician ,decorator and blinds ordered over the following week. I said that installation could proceed but I wanted noted that the shade of wood effect supplied was wrong and I refused to pay the £529 outstanding. The quality of goods is excellent and the fitting of high standard but I have spent £1200 changing other items in the bedroom including the colour of the walls and blinds just to accommodate the shade of wood effect supplied. Numerous phone calls from me have been ignored and the only responses I got was.... I owe money...pay or get no guarantees...this will be refereed to credit control. After corresponding with an area sales manager who said that he would give us £140 discount I eventually got a visit from the regional installations manager. He confirmed the wrong range of goods was supplied and showed me what I should have received. He made a FULL written report to his credit control office, including photos of my existing furniture and the difference in supplied shade of colour, I was given a copy. I phoned credit control at the end of June and told them I was away the middle of July going into the middle of August so I could not respond to any correspondence until my return. The credit control manager said she was aware of the situation and would consult a senior manager and contact me in August with Sharps official stance. NO CALL NO LETTER so I phoned her 13th October 2104. I was told that I was not contacted because I still owe the money and no guarantees would be sent until I paid £529. She completely dismissed her colleagues site report and very abruptly said that installation has been completed, when I said that I had taken legal advise and would now issue county court proceedings she very arrogantly said that I should not have accepted installation and that I should get my solicitors to write to Sharps setting out my grievance before I take CC action. I have already sent several long letters and made numerous phone calls, how much more can I do?? DO NOT EXPECT ANY HELP FROM STAFF ON THE END OF A PHONE, THEY ARE CONDITIONED TO TAKE THE SHARPS STANCE OF DONT CARE YOUVE ALREADY PAID MOST OF THE BILL!!!!!”

Helpful Report

Posted 10 years ago

“With quite an awkward wardrobe to be built, including incorporating an existing hot water tank, Sharps have done an excellent job. The survey was conducted in a relaxed way with our requirements being fully taken on board. The fitter was a very pleasant person who quietly got on with the job, ensuring any of the detailed points about exactly how we wanted the water tank and associated electrics pumps and valves "boxed" in being discussed with us so that we were completely happy with the final outcome.”

Helpful Report

Posted 10 years ago

“With quite an awkward wardrobe to be built, including incorporating an existing hot water tank, Sharps have done an excellent job. The survey was conducted in a relaxed way with our requirements being fully taken on board. The fitter was a very pleasant person who quietly got on with the job, ensuring any of the detailed points about exactly how we wanted the water tank and associated electrics pumps and valves "boxed" in being discussed with us so that we were completely happy with the final outcome. MR and Mrs Julian Wood”

Helpful Report

Posted 10 years ago

“With quite an awkward wardrobe to be built, including incorporating an existing hot water tank, Sharps have done an excellent job. The survey was conducted in a relaxed way with our requirements being fully taken on board. The fitter was a very pleasant person who quietly got on with the job, ensuring any of the detailed points about exactly how we wanted the water tank and associated electrics pumps and valves "boxed" in being discussed with us so that we were completely happy with the final outcome. MR and Mrs Julian Wood”

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Posted 10 years ago

“We were very pleased with the quality of the workmanship of our wardrobes,and especially pleased with the young man who fitted them who was very conciensious and a very tidy worker.”

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Posted 10 years ago

“Excellent service and good delivery and workmanship”

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Posted 10 years ago

“We have nothing but praise for the company. Everything proceeded according to plan. The fitter, Paul Baron, was excellent. This is the second occasion that we have had a bedroom re-fitted by Sharps and, who knows(?), we may need them again. This latest fitting was unusual, complicated and difficult because of the shape of the room but the result is most pleasing.”

Helpful Report

Posted 10 years ago

“Have had wardrobes fitted by sharps in my bedroom for 6weeks yet I'm still waiting to use them. Original installation workmanship was rediculously poor. He came into the property with muddy boots on a brand new grey carpet which he replied 'sorry about that it should come out if you clean it'. Then following the poor install we had an engineer come out to see the install and if any materials were needed to make it right. We then arranged for the following weekend for delivery and install. The following weekend came fitter was there for 8am had a look over the wardrobes and confirmed the previous fitter didn't know what he was doing and that he had been to 2 of his previous jobs to put his work right. In the meantime the materials still hadn't arrived and so the fitter was ringing around to find out what time they was due in but was mad harder as sharps office staff do not work on the weekends. He got in touch with the driver and said he was leaving the factory at 9am and that my address was the 4th drop off, this was mismanagement of the office staff, which he then said he doubted the driver would be on site before 12 so he left. The following week we had another fitter booked in for the Saturday, however they then called to cancel on Friday as the fitter had overrun an install he already started. We then started losing patients and all confidence In sharps and wasn't helped atall by the arrogance of the office staff who did not return phone calls. They then organised the so called "best fitter" they have to offer for the following weekend, he then turned up promptly at 8am to see the poor quality of work and called it a "dogs dinner" he then advised that the materials they sent was not enough to make good of the poor work and suggested that the works be ripped out and started again. The office then called and said that the case was going to be passed on the one of the managers and that they have marked the case as ergent and that I would be hearing from the manager within 72hours to arrange a visit. I've been waiting since Monday to hear from the management but no calls have been recieved. Embarrassing from start to finish would not recommend this company in the slightest. Overpriced, underperformed, unprofessional and poor on all fronts. Champagne prices lemonade service. Please don't make the same mistake we made by paying £4600 six weeks ago and still have nowhere to store our clothes”

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Posted 10 years ago

“The fitter arrived on time and got down to the job. The finish is very good and I am very satisfied.”

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Posted 10 years ago

“workmanship excellent fitter K.Roberts worked well and very pleased with the final result.”

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Posted 10 years ago

“Absolutely shocking service from a company that prides themselves on being one of the best out there. We did not receive what we originally agreed. Took over a month for the job to be completed as they kept sending wrong materials and the materials we did receive weren't cut to the correct size. The finishing result is really poor. Customer service is terrible. No compensation given!! DO NOT USE THIS COMPANY, THEY ARE NOT AS GOOD AS THEY SAY THEY ARE - VERY OVER PRICED!!!”

Helpful Report

Posted 10 years ago

“The actual product is fine but the customer service is worst than useless. Rude, no responsive and the staff themselves do not seem to have a clue what they are doing. No response to phone calls and when they do call back they are unhelpful. Would never ever use them again.”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Sharps Bedrooms Reviews