Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,879 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Helpful designer and very good fitter, no problems.”

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Posted 8 years ago

“Very helpful, quick and efficient.”

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Posted 8 years ago

“Totally professional service from the first visit through to the fitting. Extremely pleased with the wardrobes and additional furniture.”

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Posted 8 years ago

“Very helpful, quick and efficient.”

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Posted 8 years ago

“Ollie our fitter was an excellent fitter. Clean, tidy, punctual and professional. When he discovered that some parts of the wardrobes had not been delivered. He explained the situation well, and within 24 hours the parts had arrived and the wardrobes were fitted beautifully the next day. Excellent value for money, the salesman was great - not pushy, the surveyor was great. All excellent.”

Helpful Report

Posted 8 years ago

“?The installation was not carried out within the agreed timescale: I was given a start date of 24th of October 2016. Unfortunately the original installer called in sick for the week (conveniently or coincidentally being the school half term week!). Sharps failed to notify me and I had to call at 11 and find out that the installer was not coming. Sharps sent an alternative installer who started the works on the 25th of October. The Area Installation Manager came to the property on the 25th of October and assured me that the works will be completed by Friday the 28th or Saturday the 29th. Unfortunately this installer was falling behind schedule and worked part-time hours and went off to do other jobs (without completing the works!). He also turned up late during some mornings, which resulted in me going late to work as I had to wait for him to let him in the property. There is a downstairs single cupboard door and shelves that is still yet to be installed. Sharps also managed to send the wrong door size, and as a result, another installer that was sent to the property on the 4th of November wasn’t able to complete the job. Assuming that the job will be completed by the 12th of Nov (the latest date that Sharps has given me), this would mean that it would have taken Sharps around 18 working days to install only 4 wardrobes and a cupboard. As a result of this delay, I’ve had pieces of wood and boxes lying around my property for almost 3 weeks, which is inconvenient to me and my family and our living space. ?There were a number of design flaws: This includes the narrow top shelf in three of the fitted wardrobes in the upstairs bedrooms where there is barely a 15cm gap between the top shelf and panel, not wide enough to fit most items. I expected Sharps to measure to fit rather than provide standard sized doors and panels. Either way, the so-called designer and surveyor should have pointed this out. Another design flaw is a hanging rail in the downstairs wardrobe. About one-third of the rail is not functional as it is located by a wall panel/column. The designer and/or surveyor failed spot this design flaw and the installer failed to bring this to our attention or offer an alternative solution such as installing shelves to make use of the dead space. ?Poor customer service even after reporting the difficulties I have experienced. I have asked on a number of occasions for an Area Manager to visit the property and witness the design flaws and poor progress of work and to this day, no one has bothered turning up. The Area Installation Manager, who turned up on the 25th of November has been radio silent and clearly knows how to talk the talk. Instead, I received a letter dated 8th of November advising me on my outstanding balance payment (which I can’t just to pay at this point!) ?Being mis-led by Designer / Salesman: We were misled by the designer / salesman when he visited the property in mid-September to take measurements and took a deposit. Again, I was told that the works would take 4-5 working days. Furthermore, I asked wither or not Sharps has any offers coming up and was told no. However it appears that Sharps has an autumn sale (50% off various ranges). As a minimum I expect the following: ?Design flaws be fixed completely, despite the inconvenience that this will cause for my family ?All rubbish and waste to be collected by Sharps ?Reduction in the final overall price (note that Sharps already made me pay 90% in advance because the mess they have caused! So I am expecting a partial refund) Should I have known that I would have such a horrible experience, I would have gone to one of your competitors who have offered me a much lower price and probably similar completion date. I expected better from Sharps, especially given that I have been charges a premium price of over £9,500!”

Helpful Report

Posted 8 years ago

“Pleased with furniture fitted and work of fitter. would like to know how sliding wardrobe doors are adjusted, a pair of doors meet at the top but have a quarter of inch gap at the bottom. Most annoying were fine when first fitted.”

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Posted 8 years ago

“We do not believe our new Sharps Bedroom is as good in terms of quality as our old bedroom furniture. The design of the room is no better than the original design which was designed by me and one wardrobe which stands alone, does not work, the way round it has been fitted. We believe that this should have been pointed out by the designer or the surveyor. One of the soft close wardrobe doors has to be pushed to shut otherwise it remains open. Overall, given the money we spent, I am disappointed with what we have ended up with. The one positive comment would be that we have ended up with more wardrobe space.”

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Posted 8 years ago

“Very happy with our new bedroom units. They look great, and the process was easy to work through. Staff were considerate throughout.”

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Posted 8 years ago

“MR Ali (SW) Service WAS FANTASTIC PRODUCT RANGE WAS EXCELLENT Overall you cannot find a better company than SHARPS I am happy with my wardrobe and I am happy with the service that was provided well recommended to anyone looking for fitted wardrobes.”

Helpful Report

Posted 8 years ago

“We recently bought a "newbuild" home where wardrobes were not included and space was at a premium. After checking free-standing options where at least 12 to 14 inches of valuable space above the wardrobes had to be left unused, we decided on fitted models. Here we used every inch of space from ceiling to floor and having to downsize from our previous house, it worked out fine. The wardrobes blended in perfectly with the bedroom decor and although expensive , we are pleased with the overall effect. Michael & Maggie Barry e-mail: mibarxuk@yahoo.co.uk”

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Posted 8 years ago

“I have used Sharps on two occasions now. Both times I ordered fitted bedroom furniture and home office furniture. I find the quality of Sharps furniture to be excellent and the pre-sales and after sales service is very good. The fitters on both occasions have been very professional and their workmanship has also been very good.”

Helpful Report

Posted 8 years ago

“I really don't want to go over the ordeal again so I will be brief. Sharps measured our wardrobes wrong twice! Demanded parking permits to be able to install. This should have been a standard installation and I had to make so many calls to there delivery, installation and office teams. It put me under a lot of stress. The finished product is ok but not what the sales man descried, I could not go through anymore stress and point out the errors after the installation so I just accepted it. Do not believe anything the sales man says, he failed to mention the installation team do not even take the rubbish away, icing on the cake having about 12 very heavy panels to dispose of myself and 3 bags of heavy waste. The problem is all the salesmen, estimators and installation staff are sub contracted (do not work directly for sharps) so have no pride in there work and this shows when mistakes happen. Please don't make the same mistake I did and avoid sharps bedrooms they are the worst company I have ever used.”

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Posted 8 years ago

“We've waited for 40 years to update and modernise our bedroom. All I can say is wow, it's better than i could ever imagine.”

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Posted 8 years ago

“I recently had three bedrooms fitted with wardrobes, the fitter that came was brilliant, polite, respectful and very conscious of cleanliness, the wardrobes look fantastic, well worth the wait and the money, this is the second time I have used Sharps, both times I have been really happy with the end result.”

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Posted 8 years ago

“We have used Sharps for two of our bedrooms. As we have coombed ceilings, we know they can design and fit to our needs. As usual, the design, delivery and fitting were excellent”

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Posted 8 years ago

“The total experience from beginning to end was excellent. Good cutomer relations and professionalism. The bedroom has a brand new modern look.”

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Posted 8 years ago

“The wardrobe is nice, good quality.”

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Posted 8 years ago

“The designer turned up on time. Very good at designing our bedroom, The fitter turned up 7.30aqm and finished the wardrobe by 6.00pm he did a very good job and cleaned up all the mess when he finished”

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Posted 8 years ago

“Communication problems trying to schedule delivery date. They kept trying to book the delivery and installation date for when I was on holiday. Took quite a few emails to them to finally get the message that I was not in the country to accept delivery. However, when dates were finally agreed the delivery guys and fitter came and did a great job and happy with the overall look.”

Helpful Report

Posted 8 years ago

Sharps Bedrooms is rated 4.0 based on 2,879 reviews