Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,879 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is good but expensive but the company attitude and customer relations leaves a lot to be desired.”

Helpful Report

Posted 8 years ago

“Excellent service from start to finish. We were delighted with the workmanship and the products.”

Helpful Report

Posted 8 years ago

“it made my happy because it looked very nice”

Helpful Report

Posted 8 years ago

“A good company and good quality product, not very cheap but makes you feel happy. Installation professional & at the right time with no hitches. Some problems in relation to paperwork but can be overlooked. Would recommmend the company.”

Helpful Report

Posted 8 years ago

“Cannot fault sharps at all from start to finish they did a excellent job”

Helpful Report

Posted 8 years ago

“In November 2016 we booked an home appointment with sharps. there salesman listened to what we wanted.Unfortunately there is always something you miss and want to add to your order so we did when the surveyor came to check all the measurements. we was told this would be an extra £95.00 OK not a lot to add on to the cost.so was happy for that to go a head. But ! Day arrived for it all to be installed the two works (installers) were both Fantastic They soon started and found some parts that had been damaged in transit. They soon made arrangements for them to be delivered the next day. Next day new wardrobe installed and looks fantastic all soft closed doors and draws. Now the BUT. AND MY EXTRA £95.00 this is the rip off Jewellery tray this is no use whatsoever, We wanted it to place watchers,rings bracelets. And for it to have been a separate fit basically on it's own not in one of the draws were it is and you have to remove it to get to other items underneath it.very poor design. Surly this Jewell tray should be a totally separate pullout tray. This is all down to the surveyor not listening to what the customer is asking for and just wanting to get more money from you. We now have a piece of wood that's cost £95.00 And isn't any good for anything,oh so disappointed and Angry.”

Helpful Report

Posted 8 years ago

“We had two bedrooms fitted with floor to ceiling wardrobes and some separate shelving a few years ago. In August one of the shelves fell off the wall , crashing down on the desk below. As the units have a guarantee I contacted Sharps at the time , which was in August. Since then I have had nothing short of utter incompetence in terms of customer service. The two bedrooms had different coloured wardrobes but they sent the wrong coloured wood (twice) despite our telling them which one we wanted ; I twice booked full paid days from work using up my last few holidays waiting for fitter that never turned up ; we were offered a small compensation payment back in August that we have never received; we had to chase up the work , send letters , try to speak with the customer service manager who was not available suddenly ; the fitter was booked and then cancelled so many times I lost track. The shelves were finally repaired four months later. I am still waiting for compensation for the time and money I have lost trying to sort this out . If you are going to spend over £5000 on wardrobes I would seriously advise you to think about this from Sharps.The wardrobes are good quality and well fitted but if anything goes wrong then you have a massive problem on your hands.”

Helpful Report

Posted 8 years ago

“Genuinely good service from start to finish. Design suggestions improved the final product. All was delivered on time and the installation was tidy, clean and well finished.”

Helpful Report

Posted 8 years ago

“Lovely wardrobes very good joiner happy with the final look and quality of work and wardrobes. Second time we have had wardrobes from Sharps. Last time they provided wooden coat hangers which provided the little finishing touches which are important. Shame they have stopped doing this with our new wardrobes.”

Helpful Report

Posted 8 years ago

“I had wardrobes fitted into my master bedroom this year and whilst I am very happy with the product I felt the designer was quite pushy and I was very uncomfortable with his attitude suggesting different designs than that which I wanted, I have had your product in a previous home and was very satisfied. The new wardrobes match my other bedroom furniture from Barker and Stonehouse and I am very pleased with the look The fitting was very good and the fitter very pleasant. One thing I would however stress is that I was given a £500 voucher in the showroom which encouraged me to use Sharps and unfortunately I do not believe that this was taken off the price of the Wardrobes as it came to much more than I was quoted in the showroom in fact £1000 more As I said the product is fine but the service and the price could do with some improvement”

Helpful Report

Posted 8 years ago

“We asked for a 'friendly, no-obligation' home visit to discuss the options. The salesmen came on time and was friendly to begin with. As it's a significant purchase at a very expensive time for us when we're having a baby, my husband and I tried to negotiate the cost and discussed all sorts of options. The salesman first 'misunderstood' that we wanted draws and then said we'll have to pay extra if we wanted those added in. Then he said we could choose any knob or handle and it didn't matter - the first one we picked he said would cost extra, so we compromised with a different one. Then he said if we lose the draws and chose an inclusive handle he can bring the cost down to £2,200 but again said in a bit that actually it would be £2,320. We asked by when can we confirm and he said he can only give us the 'discounted' price if we ordered then with him, said he had too many appointments and he can't come to see us and we couldn't go to the shops to confirm and pay. So it had to be there and then, which we thought was pushy - nothing 'friendly, or no-obligation' about that. We decided what we wanted and asked him if he can do £2,200 like he said before, to fit our budget. Don't see what's wrong with this conversation and we were being very polite with him but as a customer we should be able to consider our dilemma at any point, especially for a big purchase. And then he said Sharps will not disassemble or take away our existing wardrobe so that would be an additional cost to us. Obviously we wanted them to take away the wardrobe as it's cumbersome for us and an additional expense. To this he just got up and said that he's losing his patience and even if we want he will not sell us the wardrobe. We were a bit shocked at his unwarranted behaviour and didn't bother to stop him. It was very close to a sale but this strange sales tactic didn't make any sense. We thought the salesman was in the wrong business as customers will have a thousand things to ask and negotiate before a purchase, especially for a high value bespoke fitting. Overall a terrible experience, which left me very stressed in my third trimester of pregnancy. We still need the wardrobe so will start contacting other companies.”

Helpful Report

Posted 8 years ago

“Well, where do I start! All was fine with delivery of fittings. Apart from all the wood they delivered was chipped and was of a poor quality. When the fitter turned up he felt the need to chop half of my coving off even though I got promised the wardrobes would be built around the coving as they were 'bespoke ' and tailored to you. He also chopped coving off on the other wall. He scratched the walls in the bedroom, I'm presuming with the materials and the bed which we already moved for him. He didn't put the carpet back and the under lay. Also carpet got marked. This is our newly bought home so we were so upset by the whole experience. Fitter didn't take his materials away with him so we have left over wood everywhere! Marks over the wardrobes too. He left without saying he was leaving and the wardrobes were only half finished! I couldn't believe it. What a cowboy Fitter sharps had sent to my home. We thought that sharps were supposed to be a professional company! They sent someone out to assess what had happened. He couldn't believe the mess he had left and how badly fitted the wardrobes were. Sharps organised for another fitter to come the following week. So my partner had to have yet another day off work losing out on money all because the wardrobes weren't done the first time round. It was all just a massive inconvenience and an upsetting, horrible experience. I tried to ring sharps about getting money back for the damaged caused to my lovely home, but the manager on the phone was very rude and patranizing, trying to tell me that a pot of paint costs £20 and that they would be willing to offer £150 back. Well I'm sorry, but we would have to get someone to come in and paint the walls and sort the coving out, not to mention the carpet. So I think that would cost more than £150. I was in tears when I put the phone down, I'm pregnant too so don't need all this stress! The manager was putting me on the spot trying to ask how much we wanted back, how was it supposed to know? I hadn't got quotes yet as didn''t know if sharps would offer me the money off. I would not recommend this cowboy company to anyone! And to say how much money we had paid! I was expecting a lot more.”

Helpful Report

Posted 8 years ago

“Great fitter and lovely finish”

Helpful Report

Posted 8 years ago

“I recently booked a sharps appointment to get two of our rooms installed with you custom wardrobe with a possibility of getting the study completely done up from you too. The appointment was booked for Sunday with a representative coming over. I received a call on Saturday evening from the representative which one would assume to be an introductory/ courtesy call however it turned up to be the most disgusting call ever received by a sales man. He was not only demeaning in his approach but also patronising. To ask for ones budget is one thing but to assume is totally different. It came across as though he had already decided what my spending bandwidth is to tell me that sharps has a “minimum spend policy of £1500 for each room and I assume they(sharps office) advised you of”. Rather than visiting the property and discussing options he already was going into what he couldn't do with prior customer complains when I stated we have a sliding door already and would like inside bits done up. I actually would have gone for a total install had he been polite and respectful enough to sit in front of me an discuss as my spending capacity is way more than he can ever think I have. It felt as if he has already decided not to come with his patronising opinion towards me. Let me advise you that they are not the only one in the market and I amaze how they do business with such people working as face of the organisation. He may be working as a designer or whatever he does for the but has no right to laugh and tell me ya may be the budget might not suit them when I’m telling him categorically to cancel the appointment as he had already talked me out of it. Received a call from their regional manager who to my surprise to us that the designer should not be discussing any of the costings or issues over the phone instead should have visited the property and discussed everything. Looks like the designer had an agenda to put me off so that he could enjoy his sunday. ****DEFINATELY A NO GO IF YOU ARE LOOKING FOR DECENT SERVICE****”

Helpful Report

Posted 8 years ago

“A dull old room was transformed into a beautiful one. The original surveyor/planner suggested ideas we had not thought about and we were guided by him. All our praise goes to Mike Bridgwater, the carpenter who fitted the bedroom. He was a pleasant, very skillled man.”

Helpful Report

Posted 8 years ago

“Salesman very pushy - was in my house for 2.5 hours - couldn't get rid of him!! Fitting went OK except for a scratch on a worktop which we hoped they would change but we couldn't prove it wasn't us so they wouldn't. A few weeks later we had problems with part of the furniture falling apart and experienced the worst customer service ever! Over a year later we have got nowhere! Customer service ignore emails. So frustrating!”

Helpful Report

Posted 8 years ago

“In 2015 I had some Sharps home office furniture fitted into my small bedroom by one of your fitters. Some weeks later one of the shelves fell down damaging ornaments, a clock and photo frames on the shelf below. After several emails and phone-calls to them, weeks later Sharps eventually sent out an assessor, who concluded that the shelf had not been fitted correctly. Several weeks after that someone came to fit it correctly. He told us that his entire full-time job was to rectify problems from poorly fitted furniture for Sharps. We were promised compensation for the damaged ornaments etc. and despite numerous emails have had no compensation over a year later!!! The sad thing is these were my daughters Royal Doulton ornaments that she had inherited from her gran when she died and that she had collected herself. They were kept in our study as we thought they would be safer than in her bedroom. My daughter is gutted that they won't pay to replace or repair them. Wish we had never heard of Sharps.”

Helpful Report

Posted 8 years ago

“Never had such bad customer service and poor quality furniture. Have had to have 3 out of 6 wardrobe doors replaced, 3 drawer fronts and 3 tops replaced because of poor quality. All the furniture needed re sealing and adjusted because of poor fitting. Had a delivery of replacements at 6.15am one Saturday morning without being informed and a filter booked for when we were away despite them knowing we were not going to be there. Was lied to about who I was speaking to, asked for a supervisor and later found out that I had been put through to an administrator. Total lack of communication and service.”

Helpful Report

Posted 8 years ago

“I learnt at the outset that bespoke does not mean bespoke at sharpes, there were elements I wanted in my bedroom that I was told, point blank, I couldn't have. The installer later told me there was no reason I couldn't have it if the salesman & surveyor were prepared to put in a bit of effort in designing it. The surveyor was rude and in an obvious rush to get away and when he explained my shelves would be 82mm narrower than I expected due to the door frame I asked him to try to resolve this as I couldn't afford to lose over a third of my already meagre storage space. He refused to even consider any of the solutions I proposed but as I was now on a deadline I signed the papers to go ahead anyway The installer was FANTASTIC, he went out of his way to accommodate my every wish, worked well into the evening every day and even took my bedside cabinets home to assemble to save him some time the next day, this was for my benefit to stop it running into a 5th day. I was so gutted to realise that the already 82mm short shelves had been cut another 20mm narrower for no obvious reason that I chose to contact customer services. They immediately agreed to replace the shelves, depriving me of the chance to have my much worked up to argument!! The surveyor could have organised this up front saving Sharpes an extra days labour and a whole set of 14 wasted shelves. All in all I am thrilled with my new room, I just think it could have been even better if someone would've helped me design the much wanted window seat and the service of the surveyor could've been better, I can not fault either the installer or customer services and I think I have ended up with a good product at a fair price, only time will tell on the quality”

Helpful Report

Posted 8 years ago

“Very professional service from project to the finish product. We have very nice and well organised wardrobe. Marcin”

Helpful Report

Posted 8 years ago

Sharps Bedrooms is rated 4.0 based on 2,879 reviews