Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“I found that the designer really listened to what I had in mind and what I was prepared to pay. My time, therefore, was not wasted. A prompt survey date was planned and adhered to. The installation also went ahead quickly and with minimum fuss. Consequently, I am pleased with the result. Thank you.”

Helpful Report

Posted 9 years ago

“On our first contact with our designer, we thought excellent. Sharps have our design, and the space will be used to it full potential. Then the survey is completed. The surveyor arrives a day early, not a major problem but a point. The surveyor then completes his job, and explains to my partner that the install date will be the 24th October and can we make sure the room is clear. All completed, and we thought ok this is looking good. Installation day. Sharps arrive, and get to work building the wardrobe in our bedroom. Of course during both surveyor and installation I am at work leaving my partner on site. Then I arrive home....The wardrobe is fitted yes, but instead of making the wardrobe fit the space, they have decided to just board the ends and install a standard wardrobe. Our main reason with going to sharps, was to ensure all our space was used up. Yes on design due to the fitting and size, we would have side areas hard to reach, but this is acceptable when fitting a unit which is not standard size. The end result is we have a standard wardrobe, with sides boarded up (so wasted space). But next we come to the look. The door handles are not level, you have spaces on the floor of unit fitting the sides. And on one shelve, you can actually see the MDF board. Overall my view would be....go to a local carpenter next time.”

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Posted 9 years ago

“Solved a design issue by producing a lounge cabinet in white gloss”

Helpful Report

Posted 9 years ago

“When first given the quote for wardrobes in 2 bedrooms, I was horrified at how expensive they were. However, I'm so glad that I went ahead with the order as I'm absolutely delighted with them. From the initial consultation to the installation I was impressed with the efficiency & attention to detail; I came to fully understand the high cost of these superior products. Excellent product & first rate service.”

Helpful Report

Posted 9 years ago

“Sharps were very efficient, reliable and the end result was exactly what we wanted. The fitter was trustworthy and completed the job in two days.”

Helpful Report

Posted 9 years ago

“Just like to say that right from the start to the finish of our fitted wardrobes everything went to plan with no problems, excellent job well done.”

Helpful Report

Posted 9 years ago

“From the designer to the fitter everything went according to plan. The fitter worked really hard and managed to finish a day early. He asked if we could dispose of the rubbish ,which we could. The bedroom looks fabulous and I would definitely recommend themor use them again.”

Helpful Report

Posted 9 years ago

“Firstly we didn't have a bedroom fitted, but used the furniture for a small study. Had a bit of a confusing time with the initial planning, but all the staff were extremely helpful and we got what we wanted. The fitter was excellent, clean, tidy and happy to adjust things as needed. Only real negative issue was that there was a mix-up on the order so it took an extra 2 days of fitting, which didn't really cause any problems for us. Very happy with the end product - it looks great!”

Helpful Report

Posted 9 years ago

“Price was good for the quality of product, and of build and customer service. Everything in the design, measuring up and installation was very professional and all went according to our requirements and order and the delivery and installation was to the pre-arranged dates. The only slight dis-satisfaction we had was that the fitter left all the waste behind in our garage for us to dispose of - and there was quite a lot. This didn't really have any detrimental effect for us as I have a car and access to a skip - but for an elderly person or someone without a car it could be a headache.”

Helpful Report

Posted 9 years ago

“From the design team, through to the installation, we have been very impressed. You'd come to expect a 'sales pitch' which was part of the fun, we thought! We were happy with the overall price. A couple of minor hiccups, which to be honest, you'd expect, however these were swiftly rectified to our entire satisfaction. The build quality was excellent and the installer made a top class job. We feel that it was money well spent and are delighted with the end product. We'd have no hesitation in recommending.”

Helpful Report

Posted 9 years ago

“The CEO does not care so not sure the entire fitters / sales people should care. If you have an issue with privacy do not use them. Going local carpenters.....remember them...do a better job cheaper and bespoke..#golocal”

Helpful Report

Posted 9 years ago

“From start to finish company a joke! The designer tried to tell me it was £8000 for five doors with basic interiors then told me he would give me it for £4500 if I bought that night ???????? do I look silly? Chased him out then got a call from call centre saying they would knock another £500 off. Joke I went with Hammond who their designer George was truthful from the start and paid £2000 for it they have just been fitted and look amazing! Would recommend them to anyone. I went to a sharps showroom and their stuff is cheap tack in comparison”

Helpful Report

Posted 9 years ago

“Introduction We have had a catalogue of issues with Sharps and I am writing this to request an apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. Communications The email or postal communications from Sharps have been sporadic with still NO written confirmation of what we should be paying. It transpires you owe us £61 overpayment plus £120 we’ve had to pay the onsite builders to remove the huge amount of rubbish which our fitter (John) promised would be collected on Saturday 22nd October 2016. Waste This rubbish wasn’t collected and we received an unpleasant message placed on the waste from our neighbours to “clean our sh*t up”. We are on holiday (we are choosing a wedding venue with my kids) but we were made aware of this because the builder sent it to us. I asked him if the builders could remove the rubbish and send me an invoice. Design Glenn, the designer, has been the only helpful person I’ve encountered from Sharps and I’ve had to contact him many times with the various issues. We would like to thank him on record. He designed a TV unit in the living room which the surveyor, John Garnett, said couldn’t be done because the doors would need to be much bigger than would fit in our room. Therefore we cancelled this VTO. Glenn’s initial quote was £9400 which he said would reduce by £1100 as a result of not having the TV unit done, so the cost for 2 fitted bedrooms should’ve been £8300. Cost Issues We have never received the quote in writing, so to avoid any further delay, we overpaid by £61 before the delivery could be made, planning to square this up afterwards. I didn’t have time to explain all this at the time as I was working. Following this, we've been requested 2 different amounts owed to yourselves from around £500 to circa £900 demonstrating you had no idea what we were having done and that your inter-departmental communication is non-existent. Delivery Dates Going back, I spoke to many different people about the delivery and fitting dates and I had to explain everything umpteen times. I took time off work to await the delivery and they pretended they couldn’t find it because, I suspect, they couldn’t be bothered taking it all up to the 4th floor. I was very unhappy at the time and called many people. Phillip Neville from the delivery company and Sally from Sharps promised me verbally the delivery would be at 8am the following day and the fitter would be there at the same time to help and oversee. The fitter did not arrive until around 11am. Delivery Issues The reason quoted for the delivery issues was that they needed to deliver via a smaller lorry, however what’s the point of John the surveyor spending 7 hours at our apartment if not to record any potential issues with ingress or egress? I received a complaint from the foreman of the onsite builders stating the delivery guys had blocked the entire entrance so a lady with a pushchair couldn’t get through. The delivery team had also wedged the building front door open allowing anyone to walk in whilst they were bringing stuff to the 4th floor. Summary We are happy with the fitted furniture, it’s not perfect but it’s good enough, however the whole experience has been a disaster and massively stressful for us both. To reiterate, we require a written apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. I shall let you decide an amount but it should not be less than 4 figures.”

Helpful Report

Posted 9 years ago

“I was kept informed of the progress of my order at all times; what I would receive and when. All product was delivered as required and the fitter did his job very well. No mess, no worries. The mirrored sliding doors look absolutely fantastic, storage and hanging space is great, they operate very smoothly and 'brake' to ensure there's no banging shut on closing. Excellent.”

Helpful Report

Posted 9 years ago

“Our new Sharps wardrobes are excellent. Very professional experience from beginning to end. The fitter Danny Coyle did a brilliant job. His work was exceptional. We would highly recommend Sharps”

Helpful Report

Posted 9 years ago

“Sharps had fitted my bedroom over twenty years ago, so when I recently moved I chose them again. The fitter was on time worked quietly and very efficiently, cleared everything when finished, his work was excellent. I did not give five stars as the fitted headboard was very plain, I had expected a little trim to match cupboards, However, apart from that a good job done.”

Helpful Report

Posted 9 years ago

“We chose Sharps as we wanted a quality product with good and easy service. The salesman promised us everything we wanted and more and yet we had problem after problem. After needing a day off work for the surveyor to come and another day for materials to arrive, these didn't fit up stairs so surveyor had to come again and we needed 2 more days for the product not to fit up the stairs a second time (this time they left it in the communal hallway which meant we had to pull it up over the balcony ourselves that evening). The evening before the installers were meant to arrive, they ring and ask for permits to park (not mentioned at all before this) which we had not arranged, and also informed us it would now take 3 days rather than 2 (meaning someone would have to be around a third day) so the installation had to be cancelled and rearranged for another week whilst we had all the materials on the floor of the our flat. This is not acceptable to tell us it would take 2 days the whole time and then inform us the night before it would take an extra day. At this point we were offered 500 pounds off the price but after all the stress, phone calls and afternoons off this did not feel enough. During installation we found that the wood was not tall enough to meet the ceiling so it would have to be in two parts which we were told by the salesman would be one smooth side of wood. To top it all off the installer informed us that sharps do we take the rubbish away with them so left a huge amount of extra wood that we had to get rid of after they left. The installers are contractors so don't take any responsibility for sharps or the waste. Not a good service at all.”

Helpful Report

Posted 9 years ago

“had sharps previously so when we moved had no hesitation about going back to them. was not disappointed, excellent service from design to fitting.”

Helpful Report

Posted 9 years ago

“From the initial appointment right through to the work completion we were more than satisfied. The price was much cheaper than the competitiors but that isn't reflected in the quality of the product nor the standard of the fitters. Delighted with our beautiful wardrobes. Thanks Sharps.”

Sharps Bedrooms 5 star review on 26th October 2016

Helpful Report

Posted 9 years ago

“The quality of the materials, and the friendly staff made it a smooth process”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews