Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,900 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,900 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication problems trying to schedule delivery date. They kept trying to book the delivery and installation date for when I was on holiday. Took quite a few emails to them to finally get the message that I was not in the country to accept delivery. However, when dates were finally agreed the delivery guys and fitter came and did a great job and happy with the overall look.”

Helpful Report

Posted 9 years ago

“we had 2 bedrooms done and wanted to maximum our storage. The designer who came out first was excellent, he spent a lot of time with us going through options but most importantly did not push us into signing there and then unlike other companies. On the basis of the design and his attitude we decided that day to go with Sharps. Delivery was prompt and fitted around us and the fitter who was local to us was excellent, working flat out and completed the work a day earlier than expected. We actually saw him walking his dog later that evening. It felt like a really personal service, plus both rooms look great and give us just what we want.”

Helpful Report

Posted 9 years ago

“Although the design and survey experience was pleasant enough, the customer service after was horrendous. I had the delivery of the wardrobe come through but when the fitter came the next day, he said he can't do anything as there is an existing built in - this was never told to me by neither the designer or surveyor or the customer service person who booked the installation appointment. initially customer service was bearable and reasonably helpful but was escalated to supervisor position and this proved to be zero help or had any solution based around the customer. Preferable solution would have been they can send someone else out to remove the existing wardrobe or recommend someone etc but nothing was done - bottom-line, they don't give a toss about the customer and what the supervisor actually confirmed me in as many words. Be fair warned that they don't have any cancellation policy at all so you feel as a customer you are trapped!!! Worse experience ever!!”

Helpful Report

Posted 9 years ago

“The final product is fantastic, and the joiner who did the work was excellent. But the whole experience has been spoilt by completely appalling levels of customer service, communication, consistency and helpfulness. It was extremely hard work having to deal with Sharps, and now we are still waiting for the rubbish which they said they would remove, to be removed. Long appointments. Changed plans. One person not having a clue what another person agreed.”

Helpful Report

Posted 9 years ago

“They told us the cupboards would take two days - they took six days and this covered a very inconvenient and dusty weekend with a bedroom turned upside down. The problems were (1) their surveyor incorrectly marked where a light fitting should go, causing a day's delay while the fitting had to be moved (by my builder, fortuitously available, but at cost to me); and (2) then the surveyor got the cupboard measurements wrong leading to another two day's delay while the cupboards were sent back and new cupboards made. During the whole time there was not a word from the office of apology or any acknowledgement of my existence! Although - the ONLY bright spot at this time - the fitter was very competent. Eventually it got done and the outcome was in line with expectations. However I refused to pay the final 10% instalment on account of all the error and inconvenience and now they are challenging this and tell me I will hear from their lawyers. They've offered me a miserly 5%, although I did finally get an apology today about a month later.. Decent quality cupboards but if you want any customer service - avoid!!”

Helpful Report

Posted 9 years ago

“Absolutely the most useless wardrobe fitters we have ever encountered. First set of doors delivered did not fit. Asked to wait at home on the Friday for delivery of new doors, no one turned up. Asked to wait in on the Monday for the new doors, no one showed up. New doors delivered on the Tuesday to be installed on the Wednesday. Installer arrives on the Wednesday to discover they are once again the wrong doors. I have now been asked to wait for new doors being delivered on Friday. Terrible time wasters. Small damage to our stairway wall from the doors being delivered. Quite honestly not worth the money. Get a local carpenter to do it instead.”

Helpful Report

Posted 9 years ago

“From start to finish the service has been fantastic. I would recommend a friend or family member to go to Sharps.”

Helpful Report

Posted 9 years ago

“I found that the designer really listened to what I had in mind and what I was prepared to pay. My time, therefore, was not wasted. A prompt survey date was planned and adhered to. The installation also went ahead quickly and with minimum fuss. Consequently, I am pleased with the result. Thank you.”

Helpful Report

Posted 9 years ago

“On our first contact with our designer, we thought excellent. Sharps have our design, and the space will be used to it full potential. Then the survey is completed. The surveyor arrives a day early, not a major problem but a point. The surveyor then completes his job, and explains to my partner that the install date will be the 24th October and can we make sure the room is clear. All completed, and we thought ok this is looking good. Installation day. Sharps arrive, and get to work building the wardrobe in our bedroom. Of course during both surveyor and installation I am at work leaving my partner on site. Then I arrive home....The wardrobe is fitted yes, but instead of making the wardrobe fit the space, they have decided to just board the ends and install a standard wardrobe. Our main reason with going to sharps, was to ensure all our space was used up. Yes on design due to the fitting and size, we would have side areas hard to reach, but this is acceptable when fitting a unit which is not standard size. The end result is we have a standard wardrobe, with sides boarded up (so wasted space). But next we come to the look. The door handles are not level, you have spaces on the floor of unit fitting the sides. And on one shelve, you can actually see the MDF board. Overall my view would be....go to a local carpenter next time.”

Helpful Report

Posted 9 years ago

“Solved a design issue by producing a lounge cabinet in white gloss”

Helpful Report

Posted 9 years ago

“When first given the quote for wardrobes in 2 bedrooms, I was horrified at how expensive they were. However, I'm so glad that I went ahead with the order as I'm absolutely delighted with them. From the initial consultation to the installation I was impressed with the efficiency & attention to detail; I came to fully understand the high cost of these superior products. Excellent product & first rate service.”

Helpful Report

Posted 9 years ago

“Sharps were very efficient, reliable and the end result was exactly what we wanted. The fitter was trustworthy and completed the job in two days.”

Helpful Report

Posted 9 years ago

“Just like to say that right from the start to the finish of our fitted wardrobes everything went to plan with no problems, excellent job well done.”

Helpful Report

Posted 9 years ago

“From the designer to the fitter everything went according to plan. The fitter worked really hard and managed to finish a day early. He asked if we could dispose of the rubbish ,which we could. The bedroom looks fabulous and I would definitely recommend themor use them again.”

Helpful Report

Posted 9 years ago

“Firstly we didn't have a bedroom fitted, but used the furniture for a small study. Had a bit of a confusing time with the initial planning, but all the staff were extremely helpful and we got what we wanted. The fitter was excellent, clean, tidy and happy to adjust things as needed. Only real negative issue was that there was a mix-up on the order so it took an extra 2 days of fitting, which didn't really cause any problems for us. Very happy with the end product - it looks great!”

Helpful Report

Posted 9 years ago

“Price was good for the quality of product, and of build and customer service. Everything in the design, measuring up and installation was very professional and all went according to our requirements and order and the delivery and installation was to the pre-arranged dates. The only slight dis-satisfaction we had was that the fitter left all the waste behind in our garage for us to dispose of - and there was quite a lot. This didn't really have any detrimental effect for us as I have a car and access to a skip - but for an elderly person or someone without a car it could be a headache.”

Helpful Report

Posted 9 years ago

“From the design team, through to the installation, we have been very impressed. You'd come to expect a 'sales pitch' which was part of the fun, we thought! We were happy with the overall price. A couple of minor hiccups, which to be honest, you'd expect, however these were swiftly rectified to our entire satisfaction. The build quality was excellent and the installer made a top class job. We feel that it was money well spent and are delighted with the end product. We'd have no hesitation in recommending.”

Helpful Report

Posted 9 years ago

“The CEO does not care so not sure the entire fitters / sales people should care. If you have an issue with privacy do not use them. Going local carpenters.....remember them...do a better job cheaper and bespoke..#golocal”

Helpful Report

Posted 9 years ago

“From start to finish company a joke! The designer tried to tell me it was £8000 for five doors with basic interiors then told me he would give me it for £4500 if I bought that night ???????? do I look silly? Chased him out then got a call from call centre saying they would knock another £500 off. Joke I went with Hammond who their designer George was truthful from the start and paid £2000 for it they have just been fitted and look amazing! Would recommend them to anyone. I went to a sharps showroom and their stuff is cheap tack in comparison”

Helpful Report

Posted 9 years ago

“Introduction We have had a catalogue of issues with Sharps and I am writing this to request an apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. Communications The email or postal communications from Sharps have been sporadic with still NO written confirmation of what we should be paying. It transpires you owe us £61 overpayment plus £120 we’ve had to pay the onsite builders to remove the huge amount of rubbish which our fitter (John) promised would be collected on Saturday 22nd October 2016. Waste This rubbish wasn’t collected and we received an unpleasant message placed on the waste from our neighbours to “clean our sh*t up”. We are on holiday (we are choosing a wedding venue with my kids) but we were made aware of this because the builder sent it to us. I asked him if the builders could remove the rubbish and send me an invoice. Design Glenn, the designer, has been the only helpful person I’ve encountered from Sharps and I’ve had to contact him many times with the various issues. We would like to thank him on record. He designed a TV unit in the living room which the surveyor, John Garnett, said couldn’t be done because the doors would need to be much bigger than would fit in our room. Therefore we cancelled this VTO. Glenn’s initial quote was £9400 which he said would reduce by £1100 as a result of not having the TV unit done, so the cost for 2 fitted bedrooms should’ve been £8300. Cost Issues We have never received the quote in writing, so to avoid any further delay, we overpaid by £61 before the delivery could be made, planning to square this up afterwards. I didn’t have time to explain all this at the time as I was working. Following this, we've been requested 2 different amounts owed to yourselves from around £500 to circa £900 demonstrating you had no idea what we were having done and that your inter-departmental communication is non-existent. Delivery Dates Going back, I spoke to many different people about the delivery and fitting dates and I had to explain everything umpteen times. I took time off work to await the delivery and they pretended they couldn’t find it because, I suspect, they couldn’t be bothered taking it all up to the 4th floor. I was very unhappy at the time and called many people. Phillip Neville from the delivery company and Sally from Sharps promised me verbally the delivery would be at 8am the following day and the fitter would be there at the same time to help and oversee. The fitter did not arrive until around 11am. Delivery Issues The reason quoted for the delivery issues was that they needed to deliver via a smaller lorry, however what’s the point of John the surveyor spending 7 hours at our apartment if not to record any potential issues with ingress or egress? I received a complaint from the foreman of the onsite builders stating the delivery guys had blocked the entire entrance so a lady with a pushchair couldn’t get through. The delivery team had also wedged the building front door open allowing anyone to walk in whilst they were bringing stuff to the 4th floor. Summary We are happy with the fitted furniture, it’s not perfect but it’s good enough, however the whole experience has been a disaster and massively stressful for us both. To reiterate, we require a written apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. I shall let you decide an amount but it should not be less than 4 figures.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,900 reviews