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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had such bad customer service and poor quality furniture. Have had to have 3 out of 6 wardrobe doors replaced, 3 drawer fronts and 3 tops replaced because of poor quality. All the furniture needed re sealing and adjusted because of poor fitting. Had a delivery of replacements at 6.15am one Saturday morning without being informed and a filter booked for when we were away despite them knowing we were not going to be there. Was lied to about who I was speaking to, asked for a supervisor and later found out that I had been put through to an administrator. Total lack of communication and service.”

Posted 7 years ago

“The only people who were on time was the delivery guys, from start to finish everyone was late The small chest of draws was drawn on the plan as being not attached, the fitter attached it can't make the bed now Had to repaint the one wall where he had took the paint off”

Posted 7 years ago

“After reading the mixed reviews I was apprehensive however gave benefit if doubt and arranged for a designer to come round for a quote on new wardrobes. Designer didn't turn up at agreed time. When I called Sharps the girl I spoke to said they'd left a message on m phone saying he couldn't make it. She told me he'd had a family emergency and had to go to hospital. I then checked my phone and they did call 45 mins before the appointment to tell me he wasn't coming. The message said he was running late from previous appointment. Mixed messages from Sharps which doesn't give me confidence. Also 45 mins notice is far to short when I'd already left work to travel home.. I will not be re arranging an appointment.”

Posted 7 years ago

“Had sharps wardrobes fitted and now got damp and mould on clothes and shoes not had this problem before when we had fitted wardrobes in .I contacted them and was told it is alive style condition and they will not do anything about it although there is a 12years guarantee so we are left with wardrobes we cannot use properly.”

Posted 7 years ago

“Not worth what we paid, especially given all the errors. Their process, with a designer, then a surveyor, then a fitter, and a separate customer service department to speak with, leaves a lot of room for error and miscommunication. The wrong materials were delivered, so the fitter had to request additional materials, which added time to the build. Due to this, they actually sent someone to collect the rubbish, but they only collected half of it and I had to schedule again. They didn't send a mirror and tie rack with the initial batch (designer had put it in, but not the surveyor), so had to send another delivery and schedule another fitter. That second fitter just came and I discovered they sent the wrong tie rack, so we have to go through the whole process again. Customer service has been very pleasant to work with, but I wish there weren't problems to begin with. Thank goodness I'm not working at the moment. If I had a job to go to, I'd get fired for missing so much work. In addition, I don't like having to separately contract out the prep and clean-up work. I wish they did it end to end. And I don't love the finished product. It's fine, but not worth the premium paid. The designer discussed a dressing table for our walk-in, but what he didn't communicate was it was more of a large desk than a small dressing table, which feels too big in the space. I honestly think we'll end up moving it into one of the kids' rooms as a desk and I'll have to buy a new dressing table anyway.”

Posted 7 years ago

“We have not ended up with what was designed and paid for, very disapointing. A shelf was supposed to be fitted above the bed. We were told by customer services that because of health and safety issues it was not possible. This was on the day of installation when I complained to customer services because fitter know nothing about it. This is despite a surveyor visiting after the initial planning stage to ensure that everything would go ahead as planned, he made no reference to the fact it couldn't be done. Also, shelves were supposed to be fitted in the bridge unit. Again fitter knew nothing about it. They said they would order the shelves for the bridge and revisit. This is more time to be wasted. Overall, very disappointed”

Posted 7 years ago

“Still awaiting fitting, date was agreed Thursday 29th September to complete Friday 30th and living in a one bedroom house we had to move out on Tuesday 27th when delivery was made and stay in bed and breakfast. Have now heard from the fitter to say he will not arrive until "some time Friday afternoon" and wants to work all weekend, two days overdue at additional cost to us. Having contacted Sharps they accepted no responsibility and refused to reimburse our additional costs. Not impressed with customer service”

Posted 7 years ago

“Customer careless.Wardrobes fitted end of June 2016 and mid September still waiting for sharps to rectify the poor finishing and bad fitting. The caulking was appalling and patchy in parts with missing bits. Their fitting manager said some of their fitters caulk the inside and some fitters don't! I could have done a lot better. Also, damaged our new wallpaper in various places plus the ceiling.The one wardrobe was not built to our specification and initially they tried to deny what we had asked to be done. Basically did not believe our word until their own photos proved we were telling the truth. 2 weeks after admitting they would put it write its still dragging on with no sense of urgency and we have not got a bedroom back in use as it will have to be rebuilt. We had ordered the bedroom carpet to be fitted after sharps had finished in June and again we have arranged for it to be fitted but sharps not bothered with customer care .We will have to cancel carpet again. We are livid with sharps but they have offered no compensation or a date when they will correct their poor workmanship. The materials are less than what we expected for paying over £3k and not fitted up to a quality standard. maybe that is sharps standard. We had anticipated doing 2 more bedrooms with Sharps but they don't care about after sales service or complaints, so they have lost the business.”

Posted 7 years ago

“The shoe drawers I ordered, taking up about 20% of the total interior space, were not suitable for my shoes. I am a size 6/7 and generally wear flat shoes / trainers & sandals. The shoe frame was designed for a maximum size 3 and for shoes with heels. Alternatives were not given to me by the salesman & he did not point out that the frame would not be suitable. Sharps refused to do anything about it unless I paid again for an alternative. I had to get another contractor in to make do and mend!”

Posted 7 years ago

“Sharps failed to deliver the two bedside cabinets that were ordered meaning the one day off work to wait in for the delivery and one day off work to wait in for the installation turned into numerous days of chasing to find out where the units were and another day off to wait in for the next delivery and another day off to wait in for the next installation. Also, when the wardrobes were fitted, each of the hanging rails was fitted a different length which was incorrect and made each wardrobe have a different look completely negating the symmetrical look that had been designed for me. This also meant yet another day off for a delivery of new hanging rails, plus a day off for someone to rectify the issue. Sharps' products are very expensive in my view and all in all, this was an extremely frustrating and disappointing service which I don't think I'd rush to recommend to friends and family or use again myself.”

Posted 7 years ago

“Recommended Manhattan profile by Salesperson who visited our home when we asked for new wardrobes. We asked for high gloss white finish and showed the Salesperson our kitchen units which are high gloss white. When the materials arrived they were all packaged up, not visible, we should have checked all was correct but trusted all would be ok. The fitter arrived and started to install our new wardrobes, during the installation we noticed that the materials being used were Matt finish. We complained bitterly to Sharp's that for £3,000 we expected a gloss white finish, they did not relent claiming we ordered Matt finish. The Salesperson misled us and offered poor, incorrect advise and provided no sample. Sharp's have not admitted any liability and the matter has not been solved...BUYER BEWARE!”

Posted 7 years ago

“I had a 4 door wardrobe fitted which took 3 days to complete as parts were missing. Although from a distance the wardrobe looks good if examined closely the finish is quite poor. The caulking and sealing of the joints is very poor, it was not done properly. For the money we paid I would have expected a better quality of finish.”

Posted 7 years ago

“Communication with them was very difficult - we kept emailing them to ask dimensions (one email included a technical drawing and the question: Is this how it will be?) and they ignored our requests for info, although we needed to know as we were fitting new skirting boards and moving power points. The pieces were delivered without the one hour warning we'd been promised. And we had several issues afterwards, over which we have been passed from pillar to post - no resolution as yet. The fitter left a terrible mess. He hoovered up some of the worst sawdust from the middle of the floor, but that was it. There was loads of sawdust and plaster dust left at the edges of the room and inside the wardrobes. We are still trying to find out how to remove the drawers so that we can clean behind them. He bagged up his rubbish and left it in our bedroom (on top of more sawdust). He chose to leave at a moment when he could see I was busy, and thrust a form briefly under my nose, saying the rest of it was irrelevant but I should sign it or he wouldn't get paid. I have since found out that this was the customer satisfaction form. The bedside chest we got was not as we had ordered or been promised. We orignally chose a fitted one that joined onto the wardrobe, but the salesman/designer suggested we get a freestanding one, which would be identical to the fitted one but have its own side, so we could move it in the future if we choose to. However, the freestanding one is NOT identical to the fitted one, and we now have a chest with lips/overhangs at the sides, so it cannot be butted up against the wardrobe aand taakes up too much space. It is also not the size we were told it would be, even if the overhangs are subtracted. The lip between the chest and the wardrobe creates an ugly gap, and is also a dust trap - avoiding dust traps was one reason we wanted fitted bedroom storage. There are gaps of about 3mm between the side panels of the wardrobes and the wall, making it look cheap and not fitted, and allowing dust to enter. The fitter was heard to mutter something about not having sealant, so we suppose that he should have sealed it but, having forgotten to bring sealant, decided to leave us with a thrid-rate job instead. It has taken us hours of phone calls, writing emails and sending photos to get Sharps to show any interest in all this - time I really needed to do other things. They did say that the file had to passed from one department to another and this could only be done on Fridays!!!!! Never mind leaving dissatisfied customers waiting. The edges of the drawers were they are supposed to be gripped are very sharp, but we will sand them ourselves rather than going through any more pain with Sharps. (Are they called "Sharps" because they don't sand sharp edges??) Just as we have had to clean up after the fitter. The top box doors supplied were of a stupid design that opened up like aeroplane lockers, and would have been too high to close again, but Sharps did send alternative doors which open in the normal way. However, this would not have been necessary had the designer or salesman told us what they would be like. We quite like the look of our wardrobes, hence 2 stars although I feel I am being very generous; but this is a compnay which tries to make its customers of major items settle for shoddy workmanship, poor treatment, and customer relations focussed on their own needs rather than aiming to address and solve problems. We still don't know when the overhang and the gaps will be put right. I understand that it will be if/when they can be bothered. They are not interested in the fact that we need to use that room in two days, and will not tell us whether or not it will be all right to fill the wardrobes, or whether they would need to be emptied again to rectify problems. I think we have accepted that the filth left behind will not produce an apology. A company to avoid!”

Posted 7 years ago

“The work carried out was of a good standard...but the disruption wasn't acceptable. First the surveyor comes out to measure up, then another person comes to make sure its all correct and then orders the items...then the fitter comes and, basically, makes a woodwork shop in your chosen bedroom. Noise...dust...everywhere. The fitter did a good job...but why these sorts of things aren't made to measure and then fitted...instead of standard items that need cutting to shape and size in situ. I will not be using again.”

Posted 7 years ago

“The mess and upheaval, just to have a bedroom suite fitted. Unreal...!”

Posted 7 years ago

“During the delivery process one of Sharps employees scratched my living room floor through carelessness. When I complained they didn't want to know and denied responsibility. I cannot recommend them. Really poor service”

Posted 7 years ago

“The fitter didn't take the off cuts with him nor the large cardboard covers I am 70 and had to take all of it to my local tip”

Posted 7 years ago

“We were lured into a sale by the (verbal) description that all exterior panels and trim were of real oak and interior panels of veneered MDF. When delivered, only the doors and drawer fronts were of oak. All the trim and panels were of laminated MDF or veneered chipboard and some plywood. Contacting Sharps is near impossible within their fragmented organisation, unless you know who to talk to and his / her direct dial number. Even than they see customers as a nuisance, only to demand payment from. The only positive experience was with the friendly and experienced fitter (who was not a Sharp employee!).”

Posted 7 years ago

“Had a full main bedroom installation carried out in January 2016 and after checking work found doors not aligned, a plinth had been cut to short and in general work was of a poor standard. Sharps had to come back three times to carry out rectification work. We now have another bedroom to be fitted out but will not use Sharps again.”

Posted 8 years ago

“Avoid at all costs. Bedroom we have ok but nothing special for the cost. Have to negotiate hard to get a half decent price. Our delivery which was due for p.m arrived at 9.30 a.m.!! No notice or apology. Told by the designer he could not order material samples for us to see in our own home in different lights. This was not true and resulted in a very dark covering we did not want. It was meant to be plum and looks like chocolate. Customer service are very unhelpful just say they provided as per contract which they did but we were mislead by the designer and this could have been avoided. They don't seem to be worried that we are not happy with the finish. Surprised as all they need to do is make a new seat cover. We are using an alternative company for our bedroom too much much more flexible and helpful.”

Posted 8 years ago

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Sharps Bedrooms is rated 4.0 based on 2,835 reviews