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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews
75 %
of reviewers recommend Sharps Bedrooms
Company Reviews Metrics Info
4.0
Based on 2,835 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Sharps Bedrooms Reviews
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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023
"Linda"
Sharps Bedrooms 5 star review on 11th July 2023
"Beccy Barker- Smith"
Sharps Bedrooms 5 star review on 18th December 2019
Margaret Marshall
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 20th November 2018
C Johnston
25
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christopher Wynne
Unverified Reviewer
“We selected sharps because we believed the line about quality and unique design features. They were far from being the cheapest quote but the designer promised all would be well with our room which has a beam running across it. He would ensure that we would have a run of doors at that height. The subsequent technical visit brought us down to earth, it was not possible to do that, moreover if we had the design as drawn there would be at best a few inches clearance between the door surround and the top shelf, rendering the upper level of storage practically useless . Since storage all the way to the ceiling was claimed by the designer to be one of the advantages of the Sharp system we compromised on door height and shelf space to retrieve the situation. Only then were we told that we would not be able to have the selected handles throughout because the bed side units were too small for handles and had to have knobs. Finally we were told we would have to strip the entire room lift the carpet and remove carpet grippers and that we would be unable to use the room for 5 days prior to instillation as they needed to store the unassembled units on site. Installation went smoothly until we noticed that despite exchanging several emails with Sharps and them giving written confirmation of the changes to the original drawing no one had amended the drawing pack or informed the fitter. As a result he had to rework the instillation and we were left with holes in the walls we had decorated to receive the wardrobes as well as in the side walls of the wardrobes. And finally an inspection of the finished product revealed identical cracks in both of the bedside cabinets( production problem?) And a dent in one of the wardrobe doors as well as an off true handle. All in all not a satisfactory exercise, Sharps are too secure in their view of their market leader status and are letting customer care slip.”
Helpful Report
Posted 9 years ago
Andy
Unverified Reviewer
“Wouldn't use again due to some of the worse after sales customer service.. One of the handles on our drawers the thread inside does catch the screw so doesn't hold. 8 months this has been going in, phone calls and emails. Sent out wrong handle last year. Still waiting. Even the showroom in Homebase wouldn't help. The set of drawers is come away from the wall. The fitter didn't use raw plugs when fixing to the wall so the screws have worked loose. Haven't even heard back from them regarding this. 12 year guarantee means nothing when the service is this bad. Won't be using for the other two bedrooms. Sharps you have lost out on two sales.”
Helpful Report
Posted 9 years ago
JACQUELINE GREENE
Unverified Reviewer
“Recently had bedroom fitted, looks good but i would advise people to shop around, on reflection i wish we had as i really have to question the way they work out pricing, not realistic,in fact its a rip off. WE WILL NOT USE SHARPES AGAIN!!”
Helpful Report
Posted 9 years ago
Steveo
Unverified Reviewer
“Had a design consultant come and quote a price. This company always state half price sale and 20% extra off before blah blah blah. The price give was insane and then halved pus an extra 15% off. There is no doubt in my mind that the price is x. It is then doubled. Then the statement is made that this is the price but with discount the figure is is then halved. Pretty annoyed with this type of sales pitch. It is not discounted!”
Helpful Report
Posted 9 years ago
Zibbyl
Unverified Reviewer
“The designer was very nice, and everything seemed ok, but when the surveyor came he spotted a mistake so my wardrobes had to be completely changed, resulting in a poor second-best alternative design. Bedroom cleared as required, the parts were delivered on time, but the next day the fitter didn't turn up. I had to phone Sharps to find out why, and was told (a) he'd called in sick and (b) that they hadn't been able to contact him (?!?). They called several times to update on their lack of progress in finding an alternative fitter. Next day I'm told that they're sending their "very best expert fitter" who will get the job done in just one day. Really? I was told it would take 3 days. Apparently he'll work on in the evening until the job is finished... but he won't be coming for a week, so I've got to live with the mess that clearing the bedroom has created for ten days, before I'll have a chance of returning to normality. Needless to say I'm not happy with the upheaval & disruption, let alone the fact that I cleared my calendar for the fitting this week, and now they're impacting on my commitments next week. Thus far, a very different (and not in a good way) experience compared with the last time they fitted a bedroom for me, and I'd be very wary of using them again, or even recommending them to anyone else.”
Helpful Report
Posted 9 years ago
Mike Tuck
Unverified Reviewer
“The installation of my fitted bedroom furniture was dogged with incompetence from day one. The fitter tried his best but damaged and incorrect components had been supplied. These components were quickly re-supplied but were incorrect yet again. The fitter took longer than quoted by several days causing inconvenience. Some components had to be replaced after fitting because shortcuts had been taken to bodge the job, this resulted in redecorating and more inconvenience. The customer service department failed to correspond with me after my complaints, the only time they wrote was to demand the final 10% payment I had retained. Even though none of this was my fault they threatened me with debt collectors and the withdrawal of the twelve year warranty. all I wanted was some compensation for inconvenience, in the end they offered me £200 back on a bill of nearly £5,000. Although the finished product is ok, it's not fantastic and I would not use them again or recommend them, be warned!”
Helpful Report
Posted 9 years ago
Ewelina Szczyglinska
Unverified Reviewer
“Unfortunately, I am quite disappointed with my experience with Shaprs and will not be purchasing again. When i placed my original order, I have bought a wardrobe and two book shelves. The wardrobe was fine but the bookshelves were very poorly designed (not even gaps between shelves and one was different from another- we have asked for them to be identical. The installation was also far from what we have expected- one shelf was glued to the wall but not the second. The gaps were visible. We have decided to remove them and not bother complaining but now the doors in the wardrobes keep opening. I have contacted Sharps customer service twice already. First time i was told that i will receive the leaflet how to fix the hinges in the post and i will need to fix that myself. Two weeks later no leaflet so I had to make another call. now still waiting for the instructions in the post. However, after purchasing such expensive furniture I would really expect someone o do that free of charge. Thank you.”
Helpful Report
Posted 9 years ago
E Davies
Unverified Reviewer
“I bought a Sharps bedroom early December and am yet to have it fitted. Customer service has been dreadful. I put a 50% deposit down and have taken finance out for the remainder, but when finance cleared (the only thing stopping them fitting is waiting for finance to clear) I asked to cancel the finance and pay in full (which is due on delivery). Staff were very short with my husband and I on the phone (on one day I called 3 times and had the phone cut off as they tried to decide which department could deal with it) and they said cancelling the finance was fine but they needed 25% deposit. Trying to explain I'd already paid 50% (not 10% standard with finance) was a game and a concept they clearly couldn't comprehend; and when I have asked repeatedly for a delivery date they refuse to give me one ("Sometime the week starting the 23rd"- great; how the heck can I book time off work?!). They then told my husband we needed to pay in FULL before delivery, despite their paperwork clearly stating full payment is not due until delivery. Awful service with abrupt staff on the phone line that refuse to take ownership of an issue. I was going to have a second bedroom fitted but I won't bother now. The only redeeming feature is the sales staff within Homebase (Telford) who have been very helpful on this matter.”
Helpful Report
Posted 9 years ago
Helen Forbes
Unverified Reviewer
“work to meet the sales consultant. He was patronising and unhelpful, he decided what I wanted, and was unwilling to listen to my opinion. He refused to build a cupboard around my new boiler, which had been specifically purchased so that it could be accommodated in a fitted unit, and would not look at the documentation I provided. Shame because the wardrobes looked quite nice. I went with John Lewis instead, who provided a fabulous range of wardrobes, with which I am delighted.”
Helpful Report
Posted 9 years ago
Barry Hall
Unverified Reviewer
“Do not be taken in by their sales techniques offering huge discounts. We had an under eaves full length of the bedroom, open fronted. No way is it value for money, the one day fitting quoted by the surveyor turned out to be almost 3 days. Sharps obviously have no concern over delivery drivers/ fitter walking over cream carpets during very wet weather. We contacted Sharps on several occasions concerning this only to be told a pack of lies by customer services. Total differences of opinion between fitter who I must say was a very nice man, the surveyor and the designer. Would not recommend to anyone.”
Helpful Report
Posted 9 years ago
Majella O'Leary
Unverified Reviewer
“Sharps provided the worst service I have encountered. We had shelves and wardrobes in three rooms. The whole process took approximately six weeks longer than agreed with delays at every stage and a very poor unapologetic response from customer services. Delivery of materials was delayed, fitters started and finished late, fitters incorrectly cut materials and we had to make 10 complaints in order to get the finished product. It was agreed over the phone that a specific discount would be applied but this was not applied when the bill was sent. There is a very out-dated attitude to customer service which is a pity as the actual physical product was quite good.”
Helpful Report
Posted 9 years ago
Paul
Unverified Reviewer
“Really quite disappointed with Sharps for the following reasons: - Quite a number of visits are required, with limited flexibility re working hours. First there is a "designer" visit, followed by a surveyor (who does not come on weekends or late evenings) - these could easily be rolled up into a single visit (and person). Next the wood is delivered, again, during the week with only AM/PM delivery slots advised. Finally, you wait for the fitter to arrive. - Appreciate I was unlucky, but the fitter cancelled twice. This was particularly inconvenient as one is required to empty the room and pull up the carpet before the fitting, so everything had been packed up ready for the fitting (which meant no access to our things for a week longer than anticipated). - The wardrobes delivered were not quite to spec (not a huge issue but did demonstrate that the design drawing didn't work). - The interior finish on the edges of the laminate is poor. - Difficult to get through to your account handler when calling (there is no voice mail) and opening hours are not full time worker friendly. - After purchasing our wardrobes on an "offer" it seems it was immediately followed by another offer so you may feel rushed into a purchase only to realise that the offers are never ending. There is also little transparency as to the pricing structure in general. That said, all of the individuals were very pleasant to talk to and sympathetic. It's more the business practices that need hauling into the 21st century.”
Helpful Report
Posted 9 years ago
Shaun
Unverified Reviewer
“should of gone to ikea Terrible experience. Incorrect measurements. Nearly paying an extra 1k because the designer got it wrong. A huge fiasco over a simple light, with pressure being put on to go ahead without it. The mirror is not included in the vanity unit! Needed to be added separately. This was not explained at the time, so now have no mirror to go under the light they could not fit. All the rubbish is in our garden, they don't take it away. Pay ferrari prices, get ford quality. Very very disappointed ????”
Helpful Report
Posted 9 years ago
J Kemp
Unverified Reviewer
“We thought that from the advertisement and literature that having a fitted bedroom from Sharp's would have been a joy, NOT SO. The whole project was a catalogue of poor and unresponsive customer service from the start. 1. The designer told us that if we took on the credit we would get more off the product. Not so the interest for one month cancelled out that! 2. A delivery date was agreed. We curtailed a holiday to get back in time. On the journey back we were informed that the delivery was a week later and they denied they had informed us of the earlier date. This was a lie! 3 The fitter arrived and as soon as he walked in he said he was going at 3.30pm as he had a "hot date." He tried to do a 3 day job in 2. Rushed it, did not finish off and drawers were not running true, wires left hanging!! 4 Manager, however did come out and gave us a jewel tray as compen.!!! 5 We are now on our 4th mirror as they were delivered faulty and damaged. 6 Really think about their advice to decorate the whole room prior fitting as ours was damaged and we had to recall the decorator. Do not use this company, expensive, customer care very poor.”
Helpful Report
Posted 9 years ago
PAUL OSMOND
Unverified Reviewer
“29th January 2014. The salesman hade an easy job as prior to signing anything I said we wanted their product. He was shown the exact shade of wood effect we wanted and assured us that this would be supplied. £5229, £2000 deposit paid by cheque. Middle of February 2014. Surveyor excellent and very professional. Beginning of March 2014. Delivery on time and really nice guys. PROBLEM WAS THAT SHADE OF WOOD EFFECT SUPPLIED WAS NOT AS BROCHURE AND DID NOT MATCH ALL OTHER BEDROOM FURNITURE. I could have stopped my cheque for £2700 but I trusted Sharps to sort out this problem....... bad mistake on my part!!! Texts, phone calls ignored by Sharps. 3 days after delivery 2014. Fitter, who was excellent, turns up and shows me the range of wood effect I should have been supplied and stated it was the salesman fault for ordering the wrong range of bedroom. The Fitter then phoned Sharps and explained the problem and asked them to phone me immediately to come to some resolve. 50 minutes later I received a call and was told that contract had been complied with and that if I rejected the goods there was no guarantee that the correct colour would be supplied or indeed the existing goods be removed. GUN TO HEAD as I had electrician ,decorator and blinds ordered over the following week. I said that installation could proceed but I wanted noted that the shade of wood effect supplied was wrong and I refused to pay the £529 outstanding. The quality of goods is excellent and the fitting of high standard but I have spent £1200 changing other items in the bedroom including the colour of the walls and blinds just to accommodate the shade of wood effect supplied. Numerous phone calls from me have been ignored and the only responses I got was.... I owe money...pay or get no guarantees...this will be refereed to credit control. After corresponding with an area sales manager who said that he would give us £140 discount I eventually got a visit from the regional installations manager. He confirmed the wrong range of goods was supplied and showed me what I should have received. He made a FULL written report to his credit control office, including photos of my existing furniture and the difference in supplied shade of colour, I was given a copy. I phoned credit control at the end of June and told them I was away the middle of July going into the middle of August so I could not respond to any correspondence until my return. The credit control manager said she was aware of the situation and would consult a senior manager and contact me in August with Sharps official stance. NO CALL NO LETTER so I phoned her 13th October 2104. I was told that I was not contacted because I still owe the money and no guarantees would be sent until I paid £529. She completely dismissed her colleagues site report and very abruptly said that installation has been completed, when I said that I had taken legal advise and would now issue county court proceedings she very arrogantly said that I should not have accepted installation and that I should get my solicitors to write to Sharps setting out my grievance before I take CC action. I have already sent several long letters and made numerous phone calls, how much more can I do?? DO NOT EXPECT ANY HELP FROM STAFF ON THE END OF A PHONE, THEY ARE CONDITIONED TO TAKE THE SHARPS STANCE OF DONT CARE YOUVE ALREADY PAID MOST OF THE BILL!!!!!”
Helpful Report
Posted 9 years ago
Mr Havery
Unverified Reviewer
“Reason for poor, Completed job not as original plan agreed at time of sale, altered without our consent and Installation Manager has not returned my calls. Mr Havery 12 Gloucester Drive, Sale M33 5DH”
Helpful Report
Posted 9 years ago
Philippa Whetter
Unverified Reviewer
“We wish we had read the reviews before we bought our sharps bedroom wardrobes if we had we would never have had them installed. A lot of the reviews are a mirror image of our bad experience.ie poor quality materials, shabby workmanship. Our doors do not line up, nor do they close properly, we now a very loud sqeeking noise with one of the doors and sawdust on the bottom of the wardrobe where the hinge has worked its way loose, they had only been refitted in April. I have phoned up customer services again and we are waiting,!!!”
Helpful Report
Posted 9 years ago
Samie Baker
Unverified Reviewer
“Wardrobes lovely but so much damage on delivery to my BRAND NEW home. Repaint of landinding, stairs&bedroom =£400, spent 8k with Sharps bedrooms.. They did not pay even though acknowledged damage !!!!!!!!”
Helpful Report
Posted 9 years ago
Marion McKee
Unverified Reviewer
“Satisfied with the work carried out by Sharps and will use them again!”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“The design meeting I had with Sharps was a complete disappointment. I had a design in mind which makes optimal use of the space, but against my design Sharps had too many 'can't do's' - number of drawers, height of doors, etc. So they were try to sell me a flat packed MDF wardrobe for a premium price. For the 4,000 pounds it was going to cost me, I'd rather spend another grand and get it bespoke made.”
Helpful Report
Posted 10 years ago
Sharps Bedrooms is rated 4.0 based on 2,835 reviews
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