We have not ended up with what was designed and paid for, very disapointing. A shelf was supposed to be fitted above the bed. We were told by customer services that because of health and safety issues it was not possible. This was on the day of installation when I complained to customer services because fitter know nothing about it. This is despite a surveyor visiting after the initial planning stage to ensure that everything would go ahead as planned, he made no reference to the fact it couldn't be done. Also, shelves were supposed to be fitted in the bridge unit. Again fitter knew nothing about it. They said they would order the shelves for the bridge and revisit. This is more time to be wasted. Overall, very disappointed