We were lured into a sale by the (verbal) description that all exterior panels and trim were of real oak and interior panels of veneered MDF. When delivered, only the doors and drawer fronts were of oak. All the trim and panels were of laminated MDF or veneered chipboard and some plywood. Contacting Sharps is near impossible within their fragmented organisation, unless you know who to talk to and his / her direct dial number. Even than they see customers as a nuisance, only to demand payment from. The only positive experience was with the friendly and experienced fitter (who was not a Sharp employee!).