Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was amazed that the work only took one day especially having been told that it would take three. Collection of the discarded wood did take longer than expected, however the fitter did well to re order the correct bed head following delivery of the wrong one. Overall we are pleased with our bedroom.”

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Posted 9 years ago

“My bedroom looks brilliant, had mirror wardrobes fitted so pleased with them.”

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Posted 9 years ago

“We are very pleased with the cost and the fiished result. The workman came when advsed and carried out the job in a very effic ient manner. He left the room very tidy. I am happy to recommend Sharps to anyone.”

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Posted 9 years ago

“Various visits, finish by tradesmen were very good standard with professional, considerate attitude. The reason I did not rate as very good is more to do with "lack of detailed information at the shop front. Reading branch staff was good, trying her best although her knowledge was limited. Swindon staff was very bad and Newbury was not good either. Overall I am not warmed by your approach of "have to have a visit (although free of charge) to get the grip of what I can get". I don't want to keep a day for the visit without guarantee that the visit was worthwhile waiting for.”

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Posted 9 years ago

“The final wardrobes and furniture that have been fitted are excellent. Well fitted and the fitter did a great job taking only one day to install, although I was originally led to believe it would be a 3 day fitting.”

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Posted 9 years ago

“Highly delighted with my new Bedroom. Extremely efficient company from the first visit of the Designer through the Surveyor, who did a thorough check of the measurments, Delivery of the items and the Fitters who worked so hard. Unfortunately the first Fitter was taken ill after the second day but Sharp's quickly found an excellent replacement who worked overtime to ensure that the room was completed within the time stated by Sharp's. Cannot fault them. Well done to you all.”

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Posted 9 years ago

“I needed more room in my second bedroom and as it's a cottage, it has a sloping roof at the front, hence you lose quite a bit of space with ordinary wardrobes. I enquired about Sharps & they sent a chap round to talk about what they do & show me their brochure ~ I agreed & he did a quick measure up of the space I needed the wardrobes built. Not long after that, another chap came & did a final, more intense measurements. Within a couple of weeks the fitter arrived, & after a lot of hard work over a couple of days, my wardrobes were installed perfectly !”

Helpful Report

Posted 9 years ago

“The designer and engineer were helpful and friendly. This was the second bedroom where we have used Sharps as we were happy with the service last time. However, this time was very different, the state that the wardrobe was left in after the fitter came was not up to standard and certainly not what I expected for the price! The shelves were not cleaned, there were pencil marks all over the inside and lots of gaps that were not filled. My wife came back to find the fitter reading a paper and saying that he was finished - clearly no pride in the finished work. The customer services team were also appalling, we had our appointment changed twice despite making arrangements to be home. We also could not get hold of the team to make the final payment by credit card and were forced to pay a cheque. I filled out the feedback form explaining my frustrations with the finished product and they did not have the courtesy to even call me back to obtain any more information or apologise but they did send me a letter asking me for my review via this website. Overall, we were happy with the wardrobes (after thoroughly cleaning them ourselves!) but the experience has left us not wanting to use Sharp's again.”

Helpful Report

Posted 9 years ago

“The designer and the surveyor were very helpful and polite”

Helpful Report

Posted 9 years ago

“Communication with them was very difficult - we kept emailing them to ask dimensions (one email included a technical drawing and the question: Is this how it will be?) and they ignored our requests for info, although we needed to know as we were fitting new skirting boards and moving power points. The pieces were delivered without the one hour warning we'd been promised. And we had several issues afterwards, over which we have been passed from pillar to post - no resolution as yet. The fitter left a terrible mess. He hoovered up some of the worst sawdust from the middle of the floor, but that was it. There was loads of sawdust and plaster dust left at the edges of the room and inside the wardrobes. We are still trying to find out how to remove the drawers so that we can clean behind them. He bagged up his rubbish and left it in our bedroom (on top of more sawdust). He chose to leave at a moment when he could see I was busy, and thrust a form briefly under my nose, saying the rest of it was irrelevant but I should sign it or he wouldn't get paid. I have since found out that this was the customer satisfaction form. The bedside chest we got was not as we had ordered or been promised. We orignally chose a fitted one that joined onto the wardrobe, but the salesman/designer suggested we get a freestanding one, which would be identical to the fitted one but have its own side, so we could move it in the future if we choose to. However, the freestanding one is NOT identical to the fitted one, and we now have a chest with lips/overhangs at the sides, so it cannot be butted up against the wardrobe aand taakes up too much space. It is also not the size we were told it would be, even if the overhangs are subtracted. The lip between the chest and the wardrobe creates an ugly gap, and is also a dust trap - avoiding dust traps was one reason we wanted fitted bedroom storage. There are gaps of about 3mm between the side panels of the wardrobes and the wall, making it look cheap and not fitted, and allowing dust to enter. The fitter was heard to mutter something about not having sealant, so we suppose that he should have sealed it but, having forgotten to bring sealant, decided to leave us with a thrid-rate job instead. It has taken us hours of phone calls, writing emails and sending photos to get Sharps to show any interest in all this - time I really needed to do other things. They did say that the file had to passed from one department to another and this could only be done on Fridays!!!!! Never mind leaving dissatisfied customers waiting. The edges of the drawers were they are supposed to be gripped are very sharp, but we will sand them ourselves rather than going through any more pain with Sharps. (Are they called "Sharps" because they don't sand sharp edges??) Just as we have had to clean up after the fitter. The top box doors supplied were of a stupid design that opened up like aeroplane lockers, and would have been too high to close again, but Sharps did send alternative doors which open in the normal way. However, this would not have been necessary had the designer or salesman told us what they would be like. We quite like the look of our wardrobes, hence 2 stars although I feel I am being very generous; but this is a compnay which tries to make its customers of major items settle for shoddy workmanship, poor treatment, and customer relations focussed on their own needs rather than aiming to address and solve problems. We still don't know when the overhang and the gaps will be put right. I understand that it will be if/when they can be bothered. They are not interested in the fact that we need to use that room in two days, and will not tell us whether or not it will be all right to fill the wardrobes, or whether they would need to be emptied again to rectify problems. I think we have accepted that the filth left behind will not produce an apology. A company to avoid!”

Helpful Report

Posted 9 years ago

“They where just amazing ,and my bedroom is wonderful all the staff where excellence”

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Posted 9 years ago

“Very pleased with the end result. The fitter was quick and tidy and stayed on late to finish the job to save having to return the next day.”

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Posted 9 years ago

“The work carried out was of a good standard...but the disruption wasn't acceptable. First the surveyor comes out to measure up, then another person comes to make sure its all correct and then orders the items...then the fitter comes and, basically, makes a woodwork shop in your chosen bedroom. Noise...dust...everywhere. The fitter did a good job...but why these sorts of things aren't made to measure and then fitted...instead of standard items that need cutting to shape and size in situ. I will not be using again.”

Helpful Report

Posted 9 years ago

“The mess and upheaval, just to have a bedroom suite fitted. Unreal...!”

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Posted 9 years ago

“Very professional service, our new wardrobes are exactly what we were looking for. Would definately recommend to others,”

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Posted 9 years ago

“I was disappointed with my experience of Sharps Bedrooms”

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Posted 9 years ago

“Listened and provided me with excellent bedroom storage”

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Posted 9 years ago

“Perfect wardrobe - worth the money”

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Posted 9 years ago

“Delighted with my new bedroom, everyone was professional and helpful even when I changed my mind on the style! I was kept updated at regular intervals by Customer Services. The guys that delivered and installed my bedroom were very polite and courteous, and the installer, Scott, completed the install very quickly and left the room tidy, and the left-over material was collected. I'd have no hesitation in recommending Sharps and I would definitely use them again.”

Sharps Bedrooms 5 star review on 9th July 2016

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Posted 9 years ago

“This is the first time we have had a fitted bedroom and Sharps came first to mind. The planning and fitting went well. The goods arrived timely and the fitter arrived each day on time making very little disruption to our home. Just a couple of problems occurred afterwards. One of the handles came off, Sharps sent out a new set but then we found that the screws were too short. Easily sorted. After a few weeks we had cause to take out one of the bottom drawers and found that bits of wood, wood dust and some screws had been left behind. Maybe a quick clean before fitting the drawers for the last time? All in all we would recommend this company.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews