Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Do not use this company!!! Terrible customer service, took over 3 months to get my installation finished. The amount of time, money and stress spent ringing their office to never get any calls back. They promise to call you and never do. Due to all the problems I had they stated they would offer something in good will, absolutely nothing! I've emailed, again nothing. They are an absolute disgrace and should be ashamed of themselves with how I've been treated. I've contacted the press about my experience as I want to warn as many people as possible, so they don't waste their money like I have!”

Helpful Report

Posted 10 years ago

“We went into the showroom in Darlington, the member of staff there was new, but was quite helpful, one this that I did notice though, was that there were no prices anywhere, just signs of all of the offers that they had on, 50% off sale must end Sunday! (This was the end of the summer sale, and before the autumn one started, pretty much the week after), an extra 15% if you have it fitted before Christmas, an extra 5% if you buy on your first visit….what they don’t tell you is that this is ONLY on the materials, and not actually the work. I was pretty sure what I wanted from the start, so the design appointment was pretty straight forward, however, we weren’t given a price for the parts for the wardrobe at any point - just a final price, with all of the “discounts” taken off. It worked out just over £2,000, but I was happy that I’d chosen exactly what I wanted, and so we went ahead. The surveyor turned up a couple of hours before his appointment, but this was ok, as I has taken the afternoon off work so was in the house anyway. The surveyor had an installation date of the week beginning the 9th November, although, we hadn’t been told this at any point beforehand. We were given a delivery date of 10th November (no indication of am or pm!), however, due to work commitments, I was only able to take the afternoon off, so a pm delivery was confirmed, with an installation date of 11th. On the 9th November, at 1pm, we received a phone call from the delivery driver saying that the materials were going to be delivered between 1pm and 2pm that day, my husband then received a “courtesy call” from sharps, stating that the truck was in the area, so would be making the delivery today – considering it had set off from Wolverhampton at 5am in the morning, I think we could have been given a bit more notice. Sharps told my husband that the truck was outside our house, so I rushed home from work on my lunch hour to take the delivery, however, there was no sign of the truck, and it was actually 30 minutes away. I was impressed with the delivery guys, they were friendly, covered up the carpeted through to the room that we were having the wardrobe installed in, and did their job very quickly so that I was able to get back to work as soon as possible, however, I was late back to work. On the installation date, the fitter turned up on time and got to work. However, there was a panel missing from my order, which meant he wasn’t able to complete the wardrobe in one day. He said that he would be there from 8am the next day, and should be gone by 10am as the part should be getting delivered by 9am. My mum came through to be in the house during the day, as I was back at work the next day. Sharps hadn’t paid for 9am delivery, the part was not delivered until 12pm. The fitter managed to complete the job pretty quickly after it had been delivered – this is completely unfair to the guy, he is contracted to work for Sharps, but is actually self-employed and therefore lost out on a day’s work due to the lack of organisation through Sharps. Overall, I’m very happy with my wardrobe, I’m very happy with the build, as the fitters are contracted, I guess the build quality is down to the luck of the draw, and I was very lucky. However, the organisation of Sharps is absolutely terrible, and I wouldn’t recommend this company to anyone who has a job, or any other commitments, as they will do everything when it suits them, and you just have to work around it - I've had a very stressful few days trying to compensate for their lack of communication and terrible organisation skills.”

Helpful Report

Posted 10 years ago

“Top quality service from start to finish. My new fitted wardrobes look fantastic and I could not be happier. I would recommend Sharps to everyone. The only negative which is very small is that I did not receive the guarantee as it was not in the pack I was left with. I did call customer services twice who promised to send it out to me which I still have not received. Mr & Mrs Wilkins”

Helpful Report

Posted 10 years ago

“Excellent service from start to finish, and the end result was a superb fitted bedroom. Highly recommended to anyone who wants a quality product with no hassle. Angela P Jackman”

Helpful Report

Posted 10 years ago

“Really pleased with our fitted wardrobe which has made great use of an awkward space with sloping ceiling. Excellent customer service from start to finish. Although not all parts were correct when delivered this was quickly rectified!”

Helpful Report

Posted 10 years ago

“Fabulous overall service from start to finish from Sharps. Everyone was prompt, friendly and efficient. Thank you so much for my beautiful bedroom and professional service. I would happily recommend this company to anyone.”

Helpful Report

Posted 10 years ago

“Initial fitting did not supply sufficient storage and had some difficulty arranging an appointment to discuss additional items, however subsequent fitting was satisfactory.”

Helpful Report

Posted 10 years ago

“I was very happy with all aspects of the service i received from the Sharps team, my needs were listened to and was carefully planned so that i got full use of the room that I had, Everyone was helpful and friendly, and would defiantly use Sharps again....Thank you!!!”

Helpful Report

Posted 10 years ago

“Our new wardrobes are absolutely beautiful & exactly what we asked for. Customer service was excellent; design was perfect & fitting was great. I would definitely use Sharps again & would recommend them to anyone looking for an extremely professional service. Mrs Julie Scurr Chorley, Lancs”

Helpful Report

Posted 10 years ago

“From ordering to completion everything was perfect and we are thrilled with our bedroom Mrs E Sarah May”

Helpful Report

Posted 10 years ago

“Excellent! Very pleased with the planning and end result. Will recommend them to friends. Mr R E CROSSLAND.”

Helpful Report

Posted 10 years ago

“Very professional and seamless ordering process. excellent customer service and high quality walk-in wardrobes. I'd definitely buy Sharps again.”

Helpful Report

Posted 10 years ago

“We got just what we wanted and asked for. Three sets of wardrobes and one office all well finished off. The designer had some good ideas some of which we implemented. Had it all now for 3 months and still happy.”

Helpful Report

Posted 10 years ago

“The whole experience of having the bedroom fitted was good, after living out of wardrobe boxes for 6 weeks after moving into a new house. We had a slight hiccough when the fitter came to one set of drawers as the unit was too long, but the fitter ordered a shorter one for us, which took a few days to arrive. So that added a few extra days to the the overall time the job took to finish. Once it was completed we were very happy with it. I would recommend Sharps to anyone who wanted to buy a quality fitted bedroom. Mr John Glenn”

Helpful Report

Posted 10 years ago

“The fitter was excellent and very professional. The salesman that came round to design the wardrobes etc was not very forthcoming, we had to press to get any more information than the basics and there are a few design faults that if he had been a bit more proactive could have been ironed out. Overall the service was good.”

Helpful Report

Posted 10 years ago

“The Salesman Surveyor and Fitter all were on time and professional which is hard to find these days. Sharps customer service was helpful each time I phoned with a query about the Installation. Overall very impressed with Sharps and especially their employees and although a bit pricey I am very pleased with my new Wardobe I think the secret is to keep the design simple and I didn't remove the carpet. A Very Happy Customer.”

Helpful Report

Posted 10 years ago

“Overall we are very pleased with the service we recieved from the designer to the installer. We had looked at other options but couldn't find what we wanted but then we had sharps and they couldn't do exactly what we wanted but came up with alernatives which we are pleased with. Only downside was we were told it would be done in two days but should of been three in reality, but we had a fab installer that worked late into the night on both nights just to get it done so we didn't have to take more time off work.”

Helpful Report

Posted 10 years ago

“We were very pleased with our fitted wardrobe,the installation went very well.The fitter was very polite and left the room very clean.”

Helpful Report

Posted 10 years ago

“Apologies if this is a bit long-winded but I feel the need to let people know about our experience with Sharps, as we thought we were paying extra for a higher level of service and workmanship. We were wrong. Hopefully, it’ll be worth the read to the end for someone. We had a small storage room fitted out as a walk-in wardrobe. It cost £2700, which was apparently half-price due to the current sale. Sharps rep who did the quote for us told us that there would be a more detailed, laser survey so that the pieces cut be prepared off-site. This survey was done, but what turned up was certainly not pre-cut to suit the room. Everything was fine with the delivery of the materials, but there was far too much, and it was all in standard, off-the-shelf pieces. So what was the point of the laser survey? Installation – this went OK, although upon inspection, it seems that the high level of professional craftsmanship advertised wasn't there. I had to contact Sharps a day or so later to point out that there were half a dozen or so areas where the installation wasn't exactly done properly – there are exposed sharp corners, shelves that aren’t parallel, gaps between elements etc. Also, we were told to remove the carpet in the room prior to installation as fitting directly onto floorboards would ensure that an exact fit would be obtained at the ceiling line, something which couldn’t be guaranteed if the carpet was left as it would compress, creating a gap at the top. So I removed the carpet. And the first thing I spotted after the installation was – gaps at the top! And I had to re-fit the carpet myself after that. Most of these are small and at a push, ignorable, but it is very annoying to have paid so much money for the high-quality workmanship previously associated with Sharps, to then get a much more bog-standard level of service. Essentially, it was slightly, although not much, better than a job I could have done myself, given the tools. Edging – our wardrobe is in one of those areas where the roof slopes down, meaning that there were several angled cuts to be done. Wherever this was the case, the veneer on the material was chipped off on the outside, visible edge. It’s only a couple of mm or so, but it’s visible at nearly every edge. Material – the wardrobe is made from fairly cheap standard veneered chipboard. Don’t go expecting high-quality wood for your wardrobe – you won’t get it. This use of low-standard material is to blame for the edging problems mentioned above. Drawers – the rep asked us if we wanted drawers instead of a couple of shelves. We said yes, even though the extra cost was another £440 (for 4 drawers, so £110 per drawer. And this was half price so full price is £220 per drawer). They are tiny. Ridiculously so – barely big enough for a few pairs of socks. And as they came as a flat-pack kit, there was no craftsmanship involved in putting them together. Essentially, I paid nearly £450 for some mini-Ikea standard drawers. Not happy about that at all. After-sales service – upon mentioning all of the issue above to customer services, they did initially arrange for an installation manager to come out and inspect the wardrobe. He came, took photos, and generally agreed with everything that I pointed out. And then he left. It’s now nearly 3 weeks later and we haven’t heard anything back from Sharps. I’ve contacted them several times but have only managed to find out that the installation manager hasn’t done or submitted his report yet so they can’t do anything. In summary – not as good quality build-wise, material-wise or customer-service-wise as we had been led to believe and hoped, and certainly not worth the money. Would have accepted the numerous deviations from the ideal that they promote if the price was a lot lower. A LOT lower. Since originally composing this review a couple of weeks ago, Sharps have attempted to make some amends. They sent an installer out to re-fix 3 of the pieces of the wardrobe and put some sealant around most (but not all) of the edges, which has improved the overall appearance of the wardrobe. They also offered my £300 compensation, but even taking this into account, the service and product provided still do not come anywhere near representing good value for money. They refused to do anything about the ridiculously small drawers, stating that they “are the size they are and that’s it”. It’s a shame because you can see that, given better materials and more time to do a proper job, the installers would have been able to give us something really nice. Instead, I just am left considering myself to have been ripped off to the tune of £1000 or more.”

Helpful Report

Posted 10 years ago

“Had Sharps wardrobes in my previous home which went very well therefore I asked them to put two new wardrobes in my new home. What a big mistake, the salesman designed the interiors with what I wanted and said there was no problem, so I gave them the deposit. The Surveyor arrived and NO I couldn't have this or that, you can only have what they produce, so the wardrobes were redesigned, despite the fact they didn't fulfil my needs. He discussed with my builder what preparation was needed which was done. How is one supposed to empty two rooms, when one only has two bedrooms. The installer arrived" I cannot do this job as the preparation work required is not done" well we had done all that we had been asked to do. The installer came back the following week and did the job, but left the wardrobes dirty and messy. The left over rubbish was put in a skip I had for another purpose without agreement, saving Sharps money not having to come and collect the rubbish and costing me money in having to have another skip. The company seems to think we are idiots as they have no customer service, and after my experience I would caution anyone using Sharps, I wont have them in my house again.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews