Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have used Sharps to install fitted wardrobes. I did consider more economical options (as we had just moved house) but decided in the end to go back to Sharps as I knew from our previous experience it would be hassle free. As to the actual job, the design person was very helpful but same as last time found the discount/ sale talk quite annoying. I think these type of companies have some type of discount scheme going most of the time. The delivery is not quite as flexible as it used to be. I suppose to minimise costs they now only deliver to certain areas on certain days of the week so this means you may need to take delivery of the wood etc for several days prior to installation date, and it needs to be in the room, so make sure you have the space as its bulky. The fitter was excellent, worked tidily and cleaned up after himself. So generally I am pleased to say the expectation lived up to the reality and now my son has somewhere to hang his clothes again.”

Helpful Report

Posted 9 years ago

“Very happy with the service and the finished wardrobe doors. Thanks Sharps”

Helpful Report

Posted 9 years ago

“This company is an absolute joke. I have never dealt with such an inefficient and unhelpful organisation as Sharps. We had to wait ages for an installation date. When fitter did arrive components were missing when the fitter unpacked what had been delivered. We had to change design to avoid even more delays waiting for a fitting date. The installation work they eventually did on a very straightforward job was very poor quality. Fitter was untidy and rushed the job with constant complaints about Sharps and how rubbish they were to work for. Not very reassuring. Apart from the doors, the components are no different to what is available in a DIY store. The fitting process involved using the bedroom as a workshop where the fitter cut up MDF boards to make a rough frame which is fixed to the walls. When he had finished the amount of fine dust he generated was ridiculous. Bedroom cabinets are supplied as flat packs. - amazing!!! The packs also had wrong components so fitter could not assemble. 4 weeks after fitter left we are still waiting for the cabinets. The complaints process is extremely frustrating as Sharps do not reply to emails or telephone calls - not exactly what they say in their customer charter. We have had the job checked out by Sharps installation manager who totally agreed with our snagging list and offered to get the faults rectified. To be honest, we are reluctant to let a Sharps fitter anywhere near the job. We are now seeking financial redress but do not hold out any hope of fair treatment from this company. All in all, they are a shambles and would never deal with them again.”

Helpful Report

Posted 9 years ago

“Overall the experience was good, I thought that Sharps offered a made to measure service designing the furniture to fit your requirements. Instead I found that they measured and fitted their standard units around you room. A little disappointed with the delay in the fitting. Good quality units but disappointed with the designed. Would look elsewhere before using Sharp's next time.”

Helpful Report

Posted 9 years ago

“Very happy with pre-sale, design and cost. Build seemed to go very well but a couple of months in, one of the door knobs keep falling off and the door doesn't close fully. Not major issues but you don't pay for Sharps and expect B & Q. All that being said, I'm not sure it would put me off using Sharps in the future Thanks Seb Phelps”

Helpful Report

Posted 9 years ago

“Please do not touch Sharps even with the longest barge pole. They are only interested in your money. Once it has left your wallet all the customer service disappears in thin air. I am being passed from one person to the next to find out what is happening with my installation which was cancelled a day before the due date. Unlike another company I have used in the past who send the material with the installer on the day of installation Sharps deliver their material separately. In my case this was 2 days before the day of installation. I now have a bedroom full of wooden material and have been told that the earliest it can e installed is a week later. So, I do not have the use of a bedroom for more than a week. I have an old friend coming to visit me after years on a date I had arranged after the installation was booked. So, now someone would be sleeping on a sofa for a couple of days. I also have potentially dangerous material lying in my house (I have an autistic son who plays with anything he can lay his hands on and wooden pieces would be irresistible for him). This biggest hassle of all is the accountability side of it. No one is willing to take any responsibility. When I called the local Sharps branch, with whom I had booked the design visit and to whom I had paid the initial deposit, I was shocked to be told that it was nothing to do with them and that I should ring the company directly. I have now called four different numbers to be told by each one to call another number. The day is now ending and I will have to ring them tomorrow. THIS HASSLE IS NOT WORTH THE FEW HUNDRED POUNDS YOU SAVE BY GOING TO A SLIGHTLY MORE EXPENSIVE COMPETITOR(Hammonds) WHOSE SERVICE HAS BEEN IMPECCABLE IN THE PAST. I had taken a quote for a walk in wardrobe as well from Sharps but you know what 'Once bitten twice shy'.”

Helpful Report

Posted 9 years ago

“Instead of actually writing a review, here is my letter on complaint I sent them... Following our phone call. Here is my written complaint regarding the overall service on my experience with Sharps. Dear ******* I'm quite busy, so I'll just get the facts down. 1 - Installation visit was scheduled for 1st Sept. I had arranged as requested for the existing bedroom furniture to be removed, carpets pulled back and bed on its side. The installer did not arrive on the 1st Sept. I had to tell my electrician, that I had arranged to come, as requested to come by Sharps in order to fit the lights in the cupboards, that his services were not needed. Obviously, he charged me for a morning work. And I didn't get paid as I had to take it off work. 2- The installer said he would arrive on the 2nd September. Needless to say, he didn't arrive. I called Sharps and they got in touch with the fitter who advised he would arrive at 1pm on the 2nd. He didn't arrive. I missed another day's wages, and this time, I had to pay my Electrician for a whole day. 3 - The fitter arrived on the 3rd at 8am on the dot (rather sheepishly). He began to work, however this time, because of previous events I decided not to call in my electrician. 4- The 4th is a Friday and my bedroom still looks like a bomb site. My partner and I have been sleeping in my lounge (I only have a 1 bedroom flat) since the bed was turned on its side. The fitter said he would be finished by today. He wasn't finished. 5 - The fitter 'finished' on the evening of the 8th September. He said he had to come back the following Monday to finished something off. Still, I was just pleased I was able to sleep in a bed again. 6- The fitter didn't arrive on the following Monday. I messaged him at 8.22am on the Monday morning, asking his whereabouts. He left me a voicemail at about 10am saying he was too ill to make it in today but would let me know the following day if he was able to attend. Another morning late for work, and wages lost. 7- He didn't turn up on the 15th - I didn't wait for him anyway. I got the picture. 8 - He arrived on the 16th - fortunately my partner had a day off so was able to oversee the last few bits he didn't to do. Ironically, he left me a customer service survey. Which I thought I wouldn't fill out as he might get upset. 9 -The light sensors that were fitted into the cupboards (by the fitter) have now had to be unplugged because they don't work properly. So I will need to call out my electrician again to fit it properly. My electrician originally did they wiring and not the actual fitting, as requested. 10- There is no filling where the cupboards meet the walls. This I am told should be standard in any 'fitted' cupboard installation. 11- Where the fitter hasn't replaced the skirting board has left a hole, and being in London, has encouraged some unwanted guests (mice). I live in a brand new, fully refurbished, perfectly hygienic, above ground London flat. 12- The amount of rubbish that was left, was a disgrace. What do you expect me to do with 5 bags of material waste? I think that covers most of it. Enough so you understand, I'm less than happy. Why you as a company think it is okay to muck your customers around, I don't know. Your customers have jobs too, you should infiltrate that down to your fitters so that they are more understanding of the urgency of sticking with plans. To be honest with you, I wasn't going to go down the compensation route with you because quite frankly, I couldn't be bothered. But as you are now trying to take even more money from me, I have no choice! I look forward to your reply regarding how I can claim back the expenses I was unnecessarily charged because of your company's poor management. Ill work out how much it will be in details, and I won't be looking to make any profit from the claims, even though most people would, I just want my costs covered as London electricians are expensive! Oh and also, my lost wages. ************End of email I paid around £4k for the furniture plus I lost about £500 in wages and paid over £300 in electrician call out costs. What did they offer me.... £50 off. Yep, thats what I thought. Oh and the outstanding tasks, are still outstanding! How they even function as a company is beyond me. There are plenty of other furniture installations companies that would do a much better job for less money, just haven't got the brand behind them. Although, after reading all these reviews, not sure Sharps have much of a brand any more...!”

Helpful Report

Posted 9 years ago

“Make sure you know what you want and stick with it. No problem with the designer but be careful with the surveyor as he/she may make some changes to the design as a cost cutting exercise. If you can read and understand drawings, that's better as it is too late once the surveyor submits the order. The quality of the finished product is good. Had problems with the previous Sharps order so was better prepared this time. After sales service was a bit slow as the doors won't close flush after a few months. I don't like the practice of starting at a high price and then dropping the price during the sales talk with the designer/sales person as you would thing you are getting a bargain and agree. Shop around so to get an idea of the price first.”

Helpful Report

Posted 9 years ago

“A bit of a faff getting the booking in place, then the follow ups, then the delivery, then the final installation. (They could really tighten up that process) But happy with the overall installation and the end product. **** (4 stars)”

Helpful Report

Posted 9 years ago

“We were very impressed with the service we received both in store (Bromley) and by the planner who designed exactly what we wanted. Once we had parted with money, it all changed. Another planner then came to finalise measurements, he turned up 2 hours earlier than agreed and complained that the room wasn't cleared and then didn't stop complaining - the plans weren't completed properly, it wasn't possible to have what we asked for (it was, he just liked complaining), he was so rude that that even the workmen in the house came to ask me if I needed help with him. The wardrobes were fitted in two days and despite the end panel not being straight, they looked nice. Inside however, we were missing the shoe racks, they were not with the delivery. Despite protesting about having to pay the fitter in full he told me that this is the procedure - he did what he could so had fulfilled his job and that he may not be the person to complete the job and he needed his money. The telephone numbers of the customer service which were given in the pack did not exist. I had to go through the Bromley office to make contact with them. It took 11 weeks of constant phone calls, 2 more planners, 2 deliveries, 1 of which was wrong and 2 more fitters to get the problem rectified. We were left with several 3 metre lengths and many smaller panels which the fitters wouldn't take and we were told to dispose of them ourselves. There are many companies out there, Sharps are not cheap, don't be fooled by the tv advert as we were but, if you are unluckily enough to have already purchased, do not pay in full if the job is not complete, withhold some funds because they have no incentive to come back!”

Helpful Report

Posted 9 years ago

“I've had cupboards in my room for 4 years and have had to empty them several times for them to air out because they get condensation inside and attract mould, this was because they were fitted on an outside wall. Was told fitting them there would be fine when they came to see if job could be done. They said that you could decide how you wanted the room but in the end they designed it. I recently wanted to take the shelves off that were attached to the cupboard and they were easy to remove but now you can see the mistakes they made when fitting. After it was fitted they left us a fairly large amount of leftover pieces. If you don't have transport to deal with recycling them or hate the seemingly unexplainable extra pieces left over don't go for it. Finally for One Wardrobe and a couple of cupboards done with chipboard the price is ott”

Helpful Report

Posted 9 years ago

“good all round service and flexible with the fitting dates as we had to change them a few times due to work commitments. however the doors are not hanging correctly and are waiting for a fitter to come out to fix. i found the customer service to be polite and helpful.”

Helpful Report

Posted 9 years ago

“Really pleased with the service and the end product. They cared about ensuring a quality wardrobe was fitted and it shows. J.Carney”

Helpful Report

Posted 9 years ago

“Really pleased with the service and the end product. They cared about ensuring a quality wardrobe was fitted and it shows.”

Helpful Report

Posted 9 years ago

“Turned up on time. Nice neat job. Staff helpful and very polite. Very pleased with our first bedroom and booked Sharps again to do our spare room. Had lots of positive comments since they have been done. We would have Sharps again.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Very good planning service, followed up by survey visit. Scheduling delivery not quite so good. Delivery times and days see quite static and immovable. However, fitter very good and helpful, all left clean and tidy, except that you have to dispose of the waste yourself. Finished pruduct, excellent. Very happy customer.”

Helpful Report

Posted 9 years ago

“Wayne Reynolds The Sharps design consultant was experienced, professional and quickly drew up the optimum design (which was better than the design that we originally drew up ourselves). Had the usual discussion / haggle over price, buts that's the same with every company ! The units were delivered on time by a couple of pleasant , helpful chaps. The fitting was undertaken by a local guy on contract to Sharps, who was excellent, tidy and very helpful / thoughtful. The end result to our new 'guest' was excellent and we are very pleased with the outcome; family and friends that have stayed have all admired the room, so nothing but good marks from me !”

Helpful Report

Posted 9 years ago

“Sharps bedrooms, well where do I begin. They are useless. Customer service is non existing, when you phone up they never ring back. How a company can operate like this is unbelievable. From the design visit to conclusion was terrible. The designer got measurements wrong.when he had finished came up with a price to pay on nearly £6000. This was after 50% sale further 20% and then another 5% from salesman. Shock indeed. When he did drawings and gave us paperwork the final price was on it, he Brooke down the order but at no piont was there any break down of the so called prices. Think they are totally made up and non existing price list, as at no piont is there any price list anywhere. The surveyer then came out about month later he was ok and spotted a mistake that designer had made, changed order to fit this would mean price reduction and sharps would contact me in few days with revised price, 2 weeks later nothing I phoned up passed on to 2 different people still no price, was told would phone me back, no call came another 3 weeks passed and I had made severall more calls still no price. When we booked we gave them over 2 months notice for fitting day as we wanted a certain date to start work. They agreed to this. Any way delivery day came and still no revised price. First thing delivery men wanted was final payment before they brought anything in house. Told them not paying penny until I have revised price in my hand, Driver phoned office I spoke to them and said I not paying till get the new price invoice. They told delivery man to put wardrobes in house without payment for now. Fitting day came still no invoice, fitters didn't turn up at time stated, 45 mins later I rang sharps they told me fitter had rung in sick and not coming now would be another week. I was amazed that no one phoned me up to tell me this, blew my stack at them. Surley the customer shoukd be told this soon as they knew. Told them to cancel order had bloody enough by now. Still not payed them. I rang citezen advice for my legal stand. They were fantastic, told him the whole storey, Now the law now states you have 14 days cooling of period to change your mind and it should state this on your order paper work. I checked mine and it only says 7 days cancelation notice, the guy said that this was the old law and because they have used the old forms I have now got 1 year and 14 days cooling off period so in other words can get full refund.of deposit. Also he asked my permission to pass case on to trading standards, of course you can I told him. He told me how to write the cancelation letter word for word . Sent this to sharps giving them the cancelation notice and they have 14 days to pay me my money back in full. I then phoned sharps to cancell she put me on to someone else and she told me if I cancel I would loose whole deposit, told her that I will get every penny back. Said have sent letter to head office she asked to send it to her but to late went higher. Few days later area manager phoned told him this first call back ever had after about 10 phone calls. Told him you are wrong gave wrong forms to me and I can now get money back. Tried to say would give bit more discount so they could fit wardrobes as they were on site. No chance I want my deposit back in full as you have 14 days to do this. Changed manner and said would send letter to me. Ok but you have 14 days to return money then you can collect stuff. Surprise letter never come and had to ring him said they have agreed for full refund so booked to collect stuff. Turned up for wardrobes still no money so phoned up and said pay me. Said would send cheque, told them no want money transfer now. I can't do this will have to check with manager, gave her bank details said she would call back asap. Told her make sure you do. Must admit was shocked when had call back in 10 mins. Agreed to it and said money was being done now. Took 10 mins and money was there. I must say that with the price of units was expecting solid wood, was so surprised that it was just chip board and very poor quality. Not worth anywhere near the price. If you are thinking of using them then think again, I would never recommend these cowboys unless you want to get ripped of and deal with a second rate company that don't care about the customers. DO NOT GO WITH THEM. A very unhappy ex customer who got a result by full refund due to there incompetence and getting even the basic law requirements correct. If you have ordered from them and not happy, check your paperwork and see if they gave you the 7 day cancelation or the correct 14 day. If it the 7 day you can get your money back you have 1 year and 14 days to change your mind. Just phone citizens advice up and they are fantastic and tell you exactly what you need to do. Hope this review helps many people. Steve”

Helpful Report

Posted 9 years ago

“Sharps have the worst customer service I have ever come across! Do not buy from them!!! Disgusting service, incomplete work and then to top it off they never bother to get back to you. I am 5 weeks down the line, bedroom not finished, and no closer to this happening. I have refused to make any payment due to contract not being completed. I will do my best to warn as many people not to go near this company!!!!”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews