Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

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4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apologies if this is a bit long-winded but I feel the need to let people know about our experience with Sharps, as we thought we were paying extra for a higher level of service and workmanship. We were wrong. Hopefully, it’ll be worth the read to the end for someone. We had a small storage room fitted out as a walk-in wardrobe. It cost £2700, which was apparently half-price due to the current sale. Sharps rep who did the quote for us told us that there would be a more detailed, laser survey so that the pieces cut be prepared off-site. This survey was done, but what turned up was certainly not pre-cut to suit the room. Everything was fine with the delivery of the materials, but there was far too much, and it was all in standard, off-the-shelf pieces. So what was the point of the laser survey? Installation – this went OK, although upon inspection, it seems that the high level of professional craftsmanship advertised wasn't there. I had to contact Sharps a day or so later to point out that there were half a dozen or so areas where the installation wasn't exactly done properly – there are exposed sharp corners, shelves that aren’t parallel, gaps between elements etc. Also, we were told to remove the carpet in the room prior to installation as fitting directly onto floorboards would ensure that an exact fit would be obtained at the ceiling line, something which couldn’t be guaranteed if the carpet was left as it would compress, creating a gap at the top. So I removed the carpet. And the first thing I spotted after the installation was – gaps at the top! And I had to re-fit the carpet myself after that. Most of these are small and at a push, ignorable, but it is very annoying to have paid so much money for the high-quality workmanship previously associated with Sharps, to then get a much more bog-standard level of service. Essentially, it was slightly, although not much, better than a job I could have done myself, given the tools. Edging – our wardrobe is in one of those areas where the roof slopes down, meaning that there were several angled cuts to be done. Wherever this was the case, the veneer on the material was chipped off on the outside, visible edge. It’s only a couple of mm or so, but it’s visible at nearly every edge. Material – the wardrobe is made from fairly cheap standard veneered chipboard. Don’t go expecting high-quality wood for your wardrobe – you won’t get it. This use of low-standard material is to blame for the edging problems mentioned above. Drawers – the rep asked us if we wanted drawers instead of a couple of shelves. We said yes, even though the extra cost was another £440 (for 4 drawers, so £110 per drawer. And this was half price so full price is £220 per drawer). They are tiny. Ridiculously so – barely big enough for a few pairs of socks. And as they came as a flat-pack kit, there was no craftsmanship involved in putting them together. Essentially, I paid nearly £450 for some mini-Ikea standard drawers. Not happy about that at all. After-sales service – upon mentioning all of the issue above to customer services, they did initially arrange for an installation manager to come out and inspect the wardrobe. He came, took photos, and generally agreed with everything that I pointed out. And then he left. It’s now nearly 3 weeks later and we haven’t heard anything back from Sharps. I’ve contacted them several times but have only managed to find out that the installation manager hasn’t done or submitted his report yet so they can’t do anything. In summary – not as good quality build-wise, material-wise or customer-service-wise as we had been led to believe and hoped, and certainly not worth the money. Would have accepted the numerous deviations from the ideal that they promote if the price was a lot lower. A LOT lower. Since originally composing this review a couple of weeks ago, Sharps have attempted to make some amends. They sent an installer out to re-fix 3 of the pieces of the wardrobe and put some sealant around most (but not all) of the edges, which has improved the overall appearance of the wardrobe. They also offered my £300 compensation, but even taking this into account, the service and product provided still do not come anywhere near representing good value for money. They refused to do anything about the ridiculously small drawers, stating that they “are the size they are and that’s it”. It’s a shame because you can see that, given better materials and more time to do a proper job, the installers would have been able to give us something really nice. Instead, I just am left considering myself to have been ripped off to the tune of £1000 or more.”

Helpful Report

Posted 10 years ago

“Had Sharps wardrobes in my previous home which went very well therefore I asked them to put two new wardrobes in my new home. What a big mistake, the salesman designed the interiors with what I wanted and said there was no problem, so I gave them the deposit. The Surveyor arrived and NO I couldn't have this or that, you can only have what they produce, so the wardrobes were redesigned, despite the fact they didn't fulfil my needs. He discussed with my builder what preparation was needed which was done. How is one supposed to empty two rooms, when one only has two bedrooms. The installer arrived" I cannot do this job as the preparation work required is not done" well we had done all that we had been asked to do. The installer came back the following week and did the job, but left the wardrobes dirty and messy. The left over rubbish was put in a skip I had for another purpose without agreement, saving Sharps money not having to come and collect the rubbish and costing me money in having to have another skip. The company seems to think we are idiots as they have no customer service, and after my experience I would caution anyone using Sharps, I wont have them in my house again.”

Helpful Report

Posted 10 years ago

“We were very impressed with the courteous and skilled workman who carried out the work. He went through the whole day with barely any breaks in order to get it done in time for us. Also the delivery staff were very polite and efficient. The wardrobes look lovely and it's so nice having a space for everything!”

Helpful Report

Posted 10 years ago

“Very prompt response from my first visit to the showroom, Sharps came out the next day to discuss & give a price, which we thought was reasonable. The fitter was very pleasant and did a good job He also cleared and cleaned up well afterwards as there was a lot of sawdust. We were very pleased with the whole thing.”

Helpful Report

Posted 10 years ago

“I have just looked at some of the other reviews and think it must depend on the area you're based because my experience with Sharps has been nothing short of excellent. The original salesman was knowledgeable, friendly and very detail fussy (which I liked) and together we discussed my ideas. The surveyor was also very knowledgeable and pointed out what could and what couldn't work from the original ideas drawn up by the salesman...and this made sense as he was, afterall, meant to do this. The wood delivery was a bit inconvenient in that I had to move all my furniture out of the room and sleep in the spare bedroom - and this should really be explained at the start of the process... but, the fitter, was brilliant! He studied the plans and then asked me if I wanted to make a slight adaptation that would ake it all much better - I loved that he had the foresight and skills to improve the reality, rather than just blindly following the drawings. The finished result was excellent - I really love the extra space I have and everyone thinks the wardrobes look amazing. The fitter consulted me every step of the way during the two days he was here - he was methodical and dare I say, a perfectionist, and this really suited me! Five stars!!”

Helpful Report

Posted 10 years ago

“Excellent service, very professional fitter - hassle free and neat. The whole process was extremely efficient and organised. Original quote wasn't justified and had to negotiate for a more reasonable costing, this was the only negative.”

Helpful Report

Posted 10 years ago

“Beautifully fitted and the surveyor managed to fit a four door run into the sloping roof space in our 'dorma' bedroom 2. The survey was swift, delivery was on time and the fitting was exactly as scheduled. The fitter did a fantastic job and couldn't have been more accommodating and professional. We are delighted with the result.”

Helpful Report

Posted 10 years ago

“I would just like to say from start to finish Sharps have been very good with the design, delivery and installation. The fitter was excellent, worked tidily and cleaned up after himself, I cannot believe how much more space I have now. I was very happy with the service from Sharps.”

Helpful Report

Posted 10 years ago

“Well fitted in the space but, unfortunately not to the same quality of our other fitted wardrobes we have in two other bedrooms from Hammonds. The offer price, for this bedroom, was the same but the end result is somewhat different. Whilst the overall effect is good the hinges are very poor, just screwed on the outside unlike the Hammond which are like the hinges on kitchen doors. This means they only open to 90 deg which in a tight space is restrictive. In our estimate we had asked for the skirting and Ceiling Cornice to be continues along the new wardrobes. This was agreed. However, the fitter just said 'I cannot do that'. I therefore did it myself as the end result means the new wardrobes look as though they were always there and not an afterthought!!”

Helpful Report

Posted 10 years ago

“From start to finish, girls in store great, helpful and knew their stuff, the visit from the guy who planned and priced the job, rubbish, he was rude and didn't want to be there, told me I couldn't have what I wanted which was sliding doors so got him to stay and plan out fitted doors which he wasn't impressed about, he made me feel like I lived in rented accommodation and couldn't afford their product, I rang him later to say I would proceed with the job then had someone else come and measure, then the fitter arrived which was a mission he complained he didn't have enough room, what a mess, why can't they cut outside on a dry day? The finished product looks nice but poor materials used and never worth the price, would I have them to do anymore word, one word NO”

Helpful Report

Posted 10 years ago

“We had a wardrobe built into an alcove. We were very please the carpenter arrived on the scheduled time. He was curtious and polite and did a professional job. Thank you Sharps. Bryan Buckland.”

Helpful Report

Posted 10 years ago

“second time we have used Sharps - different houses. Both times excellent service, polite friendly staff and fitters. They all certainly know what they are doing. Choosing was easy and no hard sale either. Bagged a deal!! Plenty of compliments from visitors too”

Helpful Report

Posted 10 years ago

“This is quite a complicated procedure! First a visit from surveyor number 1 who gives you some sales talk, and makes an initial drawing. This man wasn't very nice and I had to really fight to get what I wanted. He didn't tell me about all the options available either, so I didn't find out until the fitter came what I could have had. He seemed in a awful hurry and got angry at me! Then surveyor number 2 comes and tells you that you can't have it exactly like the first surveyor drew, and more decisions have to be made. Then you have to wait in for the wood to arrive, which is inflexible and has to be put in the room, and the room has to be emptied of furniture before they arrive. They wont help you to move it. Since I am a woman alone I had to arrange someone else to help me with this. Then the fitter arrives a few days later. In my case the fitter was very good, but I wish I could have discussed it with him during the planning stage.”

Helpful Report

Posted 10 years ago

“This is the second time I have used Sharps to install fitted wardrobes. I did consider more economical options (as we had just moved house) but decided in the end to go back to Sharps as I knew from our previous experience it would be hassle free. As to the actual job, the design person was very helpful but same as last time found the discount/ sale talk quite annoying. I think these type of companies have some type of discount scheme going most of the time. The delivery is not quite as flexible as it used to be. I suppose to minimise costs they now only deliver to certain areas on certain days of the week so this means you may need to take delivery of the wood etc for several days prior to installation date, and it needs to be in the room, so make sure you have the space as its bulky. The fitter was excellent, worked tidily and cleaned up after himself. So generally I am pleased to say the expectation lived up to the reality and now my son has somewhere to hang his clothes again.”

Helpful Report

Posted 10 years ago

“Very happy with the service and the finished wardrobe doors. Thanks Sharps”

Helpful Report

Posted 10 years ago

“This company is an absolute joke. I have never dealt with such an inefficient and unhelpful organisation as Sharps. We had to wait ages for an installation date. When fitter did arrive components were missing when the fitter unpacked what had been delivered. We had to change design to avoid even more delays waiting for a fitting date. The installation work they eventually did on a very straightforward job was very poor quality. Fitter was untidy and rushed the job with constant complaints about Sharps and how rubbish they were to work for. Not very reassuring. Apart from the doors, the components are no different to what is available in a DIY store. The fitting process involved using the bedroom as a workshop where the fitter cut up MDF boards to make a rough frame which is fixed to the walls. When he had finished the amount of fine dust he generated was ridiculous. Bedroom cabinets are supplied as flat packs. - amazing!!! The packs also had wrong components so fitter could not assemble. 4 weeks after fitter left we are still waiting for the cabinets. The complaints process is extremely frustrating as Sharps do not reply to emails or telephone calls - not exactly what they say in their customer charter. We have had the job checked out by Sharps installation manager who totally agreed with our snagging list and offered to get the faults rectified. To be honest, we are reluctant to let a Sharps fitter anywhere near the job. We are now seeking financial redress but do not hold out any hope of fair treatment from this company. All in all, they are a shambles and would never deal with them again.”

Helpful Report

Posted 10 years ago

“Overall the experience was good, I thought that Sharps offered a made to measure service designing the furniture to fit your requirements. Instead I found that they measured and fitted their standard units around you room. A little disappointed with the delay in the fitting. Good quality units but disappointed with the designed. Would look elsewhere before using Sharp's next time.”

Helpful Report

Posted 10 years ago

“Very happy with pre-sale, design and cost. Build seemed to go very well but a couple of months in, one of the door knobs keep falling off and the door doesn't close fully. Not major issues but you don't pay for Sharps and expect B & Q. All that being said, I'm not sure it would put me off using Sharps in the future Thanks Seb Phelps”

Helpful Report

Posted 10 years ago

“Please do not touch Sharps even with the longest barge pole. They are only interested in your money. Once it has left your wallet all the customer service disappears in thin air. I am being passed from one person to the next to find out what is happening with my installation which was cancelled a day before the due date. Unlike another company I have used in the past who send the material with the installer on the day of installation Sharps deliver their material separately. In my case this was 2 days before the day of installation. I now have a bedroom full of wooden material and have been told that the earliest it can e installed is a week later. So, I do not have the use of a bedroom for more than a week. I have an old friend coming to visit me after years on a date I had arranged after the installation was booked. So, now someone would be sleeping on a sofa for a couple of days. I also have potentially dangerous material lying in my house (I have an autistic son who plays with anything he can lay his hands on and wooden pieces would be irresistible for him). This biggest hassle of all is the accountability side of it. No one is willing to take any responsibility. When I called the local Sharps branch, with whom I had booked the design visit and to whom I had paid the initial deposit, I was shocked to be told that it was nothing to do with them and that I should ring the company directly. I have now called four different numbers to be told by each one to call another number. The day is now ending and I will have to ring them tomorrow. THIS HASSLE IS NOT WORTH THE FEW HUNDRED POUNDS YOU SAVE BY GOING TO A SLIGHTLY MORE EXPENSIVE COMPETITOR(Hammonds) WHOSE SERVICE HAS BEEN IMPECCABLE IN THE PAST. I had taken a quote for a walk in wardrobe as well from Sharps but you know what 'Once bitten twice shy'.”

Helpful Report

Posted 10 years ago

“Instead of actually writing a review, here is my letter on complaint I sent them... Following our phone call. Here is my written complaint regarding the overall service on my experience with Sharps. Dear ******* I'm quite busy, so I'll just get the facts down. 1 - Installation visit was scheduled for 1st Sept. I had arranged as requested for the existing bedroom furniture to be removed, carpets pulled back and bed on its side. The installer did not arrive on the 1st Sept. I had to tell my electrician, that I had arranged to come, as requested to come by Sharps in order to fit the lights in the cupboards, that his services were not needed. Obviously, he charged me for a morning work. And I didn't get paid as I had to take it off work. 2- The installer said he would arrive on the 2nd September. Needless to say, he didn't arrive. I called Sharps and they got in touch with the fitter who advised he would arrive at 1pm on the 2nd. He didn't arrive. I missed another day's wages, and this time, I had to pay my Electrician for a whole day. 3 - The fitter arrived on the 3rd at 8am on the dot (rather sheepishly). He began to work, however this time, because of previous events I decided not to call in my electrician. 4- The 4th is a Friday and my bedroom still looks like a bomb site. My partner and I have been sleeping in my lounge (I only have a 1 bedroom flat) since the bed was turned on its side. The fitter said he would be finished by today. He wasn't finished. 5 - The fitter 'finished' on the evening of the 8th September. He said he had to come back the following Monday to finished something off. Still, I was just pleased I was able to sleep in a bed again. 6- The fitter didn't arrive on the following Monday. I messaged him at 8.22am on the Monday morning, asking his whereabouts. He left me a voicemail at about 10am saying he was too ill to make it in today but would let me know the following day if he was able to attend. Another morning late for work, and wages lost. 7- He didn't turn up on the 15th - I didn't wait for him anyway. I got the picture. 8 - He arrived on the 16th - fortunately my partner had a day off so was able to oversee the last few bits he didn't to do. Ironically, he left me a customer service survey. Which I thought I wouldn't fill out as he might get upset. 9 -The light sensors that were fitted into the cupboards (by the fitter) have now had to be unplugged because they don't work properly. So I will need to call out my electrician again to fit it properly. My electrician originally did they wiring and not the actual fitting, as requested. 10- There is no filling where the cupboards meet the walls. This I am told should be standard in any 'fitted' cupboard installation. 11- Where the fitter hasn't replaced the skirting board has left a hole, and being in London, has encouraged some unwanted guests (mice). I live in a brand new, fully refurbished, perfectly hygienic, above ground London flat. 12- The amount of rubbish that was left, was a disgrace. What do you expect me to do with 5 bags of material waste? I think that covers most of it. Enough so you understand, I'm less than happy. Why you as a company think it is okay to muck your customers around, I don't know. Your customers have jobs too, you should infiltrate that down to your fitters so that they are more understanding of the urgency of sticking with plans. To be honest with you, I wasn't going to go down the compensation route with you because quite frankly, I couldn't be bothered. But as you are now trying to take even more money from me, I have no choice! I look forward to your reply regarding how I can claim back the expenses I was unnecessarily charged because of your company's poor management. Ill work out how much it will be in details, and I won't be looking to make any profit from the claims, even though most people would, I just want my costs covered as London electricians are expensive! Oh and also, my lost wages. ************End of email I paid around £4k for the furniture plus I lost about £500 in wages and paid over £300 in electrician call out costs. What did they offer me.... £50 off. Yep, thats what I thought. Oh and the outstanding tasks, are still outstanding! How they even function as a company is beyond me. There are plenty of other furniture installations companies that would do a much better job for less money, just haven't got the brand behind them. Although, after reading all these reviews, not sure Sharps have much of a brand any more...!”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews