Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Excellent service from start to finish. Sharps were recommended by a neighbour and I would certainly use them again. Very professional staff.”

Helpful Report

Posted 9 years ago

“First time we have used Sharps but found them very professional in all aspects of our bedroom alterations. The Designer turned up on time on each occasion and really helped and advised us in getting the bedroom we wanted. The only problem we had was with the office who gave me a date for the work but logged it at their end for the day after. It didn't really matter too much. The fitter made an excellent job. We would definitely use Sharps again. Martin Osborne”

Helpful Report

Posted 9 years ago

“Having had two fitted bedrooms from Sharps I decided that I would have fitted bedroom furniture from them also. The lady in Stevenage showroom was very helpful and knowledgable and made an appointment for a designer to visit. I already had a good idea of what I wanted, but the designer was able to make a few alterations that made better use of the space. The surveyor had obviously done installation work in the past and added a few practical tweaks to the plan. The fitter was methodical, tidy and clean and was happy to work into the evening to complete the job in one day. All of the sharps staff who came to the house were punctual and professional. The office did not do so well and we had to chase for dates and times when the various people would be arriving. As to the product, overall very good with just a couple of niggles. Firstly, the underside of the desk 'worktop' has a very sharp right angle edge, it would be much better if this was rounded slightly. Secondly, the worktop is only available with the printed grain running parallel to the front and back edges. Since I have a corner desk this means that the 'grain' runs in a different direction on one side. Ian Brunt”

Helpful Report

Posted 9 years ago

“A very porofessional and efficent servive and good value for money with a very good end product.Would recommend Sharps bedrooms to other enquirers.”

Helpful Report

Posted 9 years ago

“Very pleased with the end product. All work was done very efficenctly andnd to a high standard.Would definetly recommend Sharps bedrooms to interested parties”

Helpful Report

Posted 9 years ago

“An excellent product at a very reasonable price.The whole process was done in a courteous and efficenct manner and I would not hesitate to recommend Sharps bedrooms to an interested party 1”

Helpful Report

Posted 9 years ago

“I would not use Sharps again. Their after sales customer service is appalling. They made a mess of the fitting in one bedroom and are now supposed to be coming back to correct it - another day of disruption, mess and expense for us. They call this 'guarantee' work - they have not supplied and fitted correctly, they have messed us about with the parts delivery and have not given any time for the fitter to arrive. When I phoned to complain I was accused of shouting at the person answering the phone (I did'nt - how many others have phoned to complain?) and when I spoke to the 'Customer Service Manager' she acted as though they are doing me a favour by correcting work they should have got right in the first place! When I asked what they are offering by way of compensation she said they don't give compensation. Don't touch Sharps with a barge pole.”

Helpful Report

Posted 9 years ago

“Was recommended Sharps by a friend who was very satisfied but I was nervous in view of some of the online reviews! However, in the end the process was very smooth. The designer made some very helpful suggestions and produced a great dressing room design, the fitter was on time, very pleasant, neat and tidy and did a great job. The quality of the build and finish is excellent, and I am very happy with the result. The only problem I had was with the first customer services rep I spoke to in order to arrange a delivery slot - she was just plain rude so I ended the call and rang back and spoke to another lady who could not have been more helpful. The goods turned up as promised , undamaged and on time. Overall a good experience - let down by a customer service staff member who does Sharps no favours. A recurring theme in other reviews!! Mrs Alison Pike”

Helpful Report

Posted 9 years ago

“First dealings with sharp, needed a bedroom fitted for a new build house absolutely delighted will be calling again soon. Great service at the Cardiff branch from the sales lady to the telecommunication organising a day for delivery to the fitter who installed, very professional.”

Helpful Report

Posted 9 years ago

“Do not use this company!!! Terrible customer service, took over 3 months to get my installation finished. The amount of time, money and stress spent ringing their office to never get any calls back. They promise to call you and never do. Due to all the problems I had they stated they would offer something in good will, absolutely nothing! I've emailed, again nothing. They are an absolute disgrace and should be ashamed of themselves with how I've been treated. I've contacted the press about my experience as I want to warn as many people as possible, so they don't waste their money like I have!”

Helpful Report

Posted 9 years ago

“We went into the showroom in Darlington, the member of staff there was new, but was quite helpful, one this that I did notice though, was that there were no prices anywhere, just signs of all of the offers that they had on, 50% off sale must end Sunday! (This was the end of the summer sale, and before the autumn one started, pretty much the week after), an extra 15% if you have it fitted before Christmas, an extra 5% if you buy on your first visit….what they don’t tell you is that this is ONLY on the materials, and not actually the work. I was pretty sure what I wanted from the start, so the design appointment was pretty straight forward, however, we weren’t given a price for the parts for the wardrobe at any point - just a final price, with all of the “discounts” taken off. It worked out just over £2,000, but I was happy that I’d chosen exactly what I wanted, and so we went ahead. The surveyor turned up a couple of hours before his appointment, but this was ok, as I has taken the afternoon off work so was in the house anyway. The surveyor had an installation date of the week beginning the 9th November, although, we hadn’t been told this at any point beforehand. We were given a delivery date of 10th November (no indication of am or pm!), however, due to work commitments, I was only able to take the afternoon off, so a pm delivery was confirmed, with an installation date of 11th. On the 9th November, at 1pm, we received a phone call from the delivery driver saying that the materials were going to be delivered between 1pm and 2pm that day, my husband then received a “courtesy call” from sharps, stating that the truck was in the area, so would be making the delivery today – considering it had set off from Wolverhampton at 5am in the morning, I think we could have been given a bit more notice. Sharps told my husband that the truck was outside our house, so I rushed home from work on my lunch hour to take the delivery, however, there was no sign of the truck, and it was actually 30 minutes away. I was impressed with the delivery guys, they were friendly, covered up the carpeted through to the room that we were having the wardrobe installed in, and did their job very quickly so that I was able to get back to work as soon as possible, however, I was late back to work. On the installation date, the fitter turned up on time and got to work. However, there was a panel missing from my order, which meant he wasn’t able to complete the wardrobe in one day. He said that he would be there from 8am the next day, and should be gone by 10am as the part should be getting delivered by 9am. My mum came through to be in the house during the day, as I was back at work the next day. Sharps hadn’t paid for 9am delivery, the part was not delivered until 12pm. The fitter managed to complete the job pretty quickly after it had been delivered – this is completely unfair to the guy, he is contracted to work for Sharps, but is actually self-employed and therefore lost out on a day’s work due to the lack of organisation through Sharps. Overall, I’m very happy with my wardrobe, I’m very happy with the build, as the fitters are contracted, I guess the build quality is down to the luck of the draw, and I was very lucky. However, the organisation of Sharps is absolutely terrible, and I wouldn’t recommend this company to anyone who has a job, or any other commitments, as they will do everything when it suits them, and you just have to work around it - I've had a very stressful few days trying to compensate for their lack of communication and terrible organisation skills.”

Helpful Report

Posted 9 years ago

“Top quality service from start to finish. My new fitted wardrobes look fantastic and I could not be happier. I would recommend Sharps to everyone. The only negative which is very small is that I did not receive the guarantee as it was not in the pack I was left with. I did call customer services twice who promised to send it out to me which I still have not received. Mr & Mrs Wilkins”

Helpful Report

Posted 9 years ago

“Excellent service from start to finish, and the end result was a superb fitted bedroom. Highly recommended to anyone who wants a quality product with no hassle. Angela P Jackman”

Helpful Report

Posted 9 years ago

“Really pleased with our fitted wardrobe which has made great use of an awkward space with sloping ceiling. Excellent customer service from start to finish. Although not all parts were correct when delivered this was quickly rectified!”

Helpful Report

Posted 9 years ago

“Fabulous overall service from start to finish from Sharps. Everyone was prompt, friendly and efficient. Thank you so much for my beautiful bedroom and professional service. I would happily recommend this company to anyone.”

Helpful Report

Posted 9 years ago

“Initial fitting did not supply sufficient storage and had some difficulty arranging an appointment to discuss additional items, however subsequent fitting was satisfactory.”

Helpful Report

Posted 9 years ago

“I was very happy with all aspects of the service i received from the Sharps team, my needs were listened to and was carefully planned so that i got full use of the room that I had, Everyone was helpful and friendly, and would defiantly use Sharps again....Thank you!!!”

Helpful Report

Posted 9 years ago

“Our new wardrobes are absolutely beautiful & exactly what we asked for. Customer service was excellent; design was perfect & fitting was great. I would definitely use Sharps again & would recommend them to anyone looking for an extremely professional service. Mrs Julie Scurr Chorley, Lancs”

Helpful Report

Posted 9 years ago

“From ordering to completion everything was perfect and we are thrilled with our bedroom Mrs E Sarah May”

Helpful Report

Posted 9 years ago

“Excellent! Very pleased with the planning and end result. Will recommend them to friends. Mr R E CROSSLAND.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews