Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Make sure you know what you want and stick with it. No problem with the designer but be careful with the surveyor as he/she may make some changes to the design as a cost cutting exercise. If you can read and understand drawings, that's better as it is too late once the surveyor submits the order. The quality of the finished product is good. Had problems with the previous Sharps order so was better prepared this time. After sales service was a bit slow as the doors won't close flush after a few months. I don't like the practice of starting at a high price and then dropping the price during the sales talk with the designer/sales person as you would thing you are getting a bargain and agree. Shop around so to get an idea of the price first.”

Helpful Report

Posted 10 years ago

“A bit of a faff getting the booking in place, then the follow ups, then the delivery, then the final installation. (They could really tighten up that process) But happy with the overall installation and the end product. **** (4 stars)”

Helpful Report

Posted 10 years ago

“We were very impressed with the service we received both in store (Bromley) and by the planner who designed exactly what we wanted. Once we had parted with money, it all changed. Another planner then came to finalise measurements, he turned up 2 hours earlier than agreed and complained that the room wasn't cleared and then didn't stop complaining - the plans weren't completed properly, it wasn't possible to have what we asked for (it was, he just liked complaining), he was so rude that that even the workmen in the house came to ask me if I needed help with him. The wardrobes were fitted in two days and despite the end panel not being straight, they looked nice. Inside however, we were missing the shoe racks, they were not with the delivery. Despite protesting about having to pay the fitter in full he told me that this is the procedure - he did what he could so had fulfilled his job and that he may not be the person to complete the job and he needed his money. The telephone numbers of the customer service which were given in the pack did not exist. I had to go through the Bromley office to make contact with them. It took 11 weeks of constant phone calls, 2 more planners, 2 deliveries, 1 of which was wrong and 2 more fitters to get the problem rectified. We were left with several 3 metre lengths and many smaller panels which the fitters wouldn't take and we were told to dispose of them ourselves. There are many companies out there, Sharps are not cheap, don't be fooled by the tv advert as we were but, if you are unluckily enough to have already purchased, do not pay in full if the job is not complete, withhold some funds because they have no incentive to come back!”

Helpful Report

Posted 10 years ago

“I've had cupboards in my room for 4 years and have had to empty them several times for them to air out because they get condensation inside and attract mould, this was because they were fitted on an outside wall. Was told fitting them there would be fine when they came to see if job could be done. They said that you could decide how you wanted the room but in the end they designed it. I recently wanted to take the shelves off that were attached to the cupboard and they were easy to remove but now you can see the mistakes they made when fitting. After it was fitted they left us a fairly large amount of leftover pieces. If you don't have transport to deal with recycling them or hate the seemingly unexplainable extra pieces left over don't go for it. Finally for One Wardrobe and a couple of cupboards done with chipboard the price is ott”

Helpful Report

Posted 10 years ago

“good all round service and flexible with the fitting dates as we had to change them a few times due to work commitments. however the doors are not hanging correctly and are waiting for a fitter to come out to fix. i found the customer service to be polite and helpful.”

Helpful Report

Posted 10 years ago

“Really pleased with the service and the end product. They cared about ensuring a quality wardrobe was fitted and it shows. J.Carney”

Helpful Report

Posted 10 years ago

“Really pleased with the service and the end product. They cared about ensuring a quality wardrobe was fitted and it shows.”

Helpful Report

Posted 10 years ago

“Turned up on time. Nice neat job. Staff helpful and very polite. Very pleased with our first bedroom and booked Sharps again to do our spare room. Had lots of positive comments since they have been done. We would have Sharps again.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Very good planning service, followed up by survey visit. Scheduling delivery not quite so good. Delivery times and days see quite static and immovable. However, fitter very good and helpful, all left clean and tidy, except that you have to dispose of the waste yourself. Finished pruduct, excellent. Very happy customer.”

Helpful Report

Posted 10 years ago

“Wayne Reynolds The Sharps design consultant was experienced, professional and quickly drew up the optimum design (which was better than the design that we originally drew up ourselves). Had the usual discussion / haggle over price, buts that's the same with every company ! The units were delivered on time by a couple of pleasant , helpful chaps. The fitting was undertaken by a local guy on contract to Sharps, who was excellent, tidy and very helpful / thoughtful. The end result to our new 'guest' was excellent and we are very pleased with the outcome; family and friends that have stayed have all admired the room, so nothing but good marks from me !”

Helpful Report

Posted 10 years ago

“Sharps bedrooms, well where do I begin. They are useless. Customer service is non existing, when you phone up they never ring back. How a company can operate like this is unbelievable. From the design visit to conclusion was terrible. The designer got measurements wrong.when he had finished came up with a price to pay on nearly £6000. This was after 50% sale further 20% and then another 5% from salesman. Shock indeed. When he did drawings and gave us paperwork the final price was on it, he Brooke down the order but at no piont was there any break down of the so called prices. Think they are totally made up and non existing price list, as at no piont is there any price list anywhere. The surveyer then came out about month later he was ok and spotted a mistake that designer had made, changed order to fit this would mean price reduction and sharps would contact me in few days with revised price, 2 weeks later nothing I phoned up passed on to 2 different people still no price, was told would phone me back, no call came another 3 weeks passed and I had made severall more calls still no price. When we booked we gave them over 2 months notice for fitting day as we wanted a certain date to start work. They agreed to this. Any way delivery day came and still no revised price. First thing delivery men wanted was final payment before they brought anything in house. Told them not paying penny until I have revised price in my hand, Driver phoned office I spoke to them and said I not paying till get the new price invoice. They told delivery man to put wardrobes in house without payment for now. Fitting day came still no invoice, fitters didn't turn up at time stated, 45 mins later I rang sharps they told me fitter had rung in sick and not coming now would be another week. I was amazed that no one phoned me up to tell me this, blew my stack at them. Surley the customer shoukd be told this soon as they knew. Told them to cancel order had bloody enough by now. Still not payed them. I rang citezen advice for my legal stand. They were fantastic, told him the whole storey, Now the law now states you have 14 days cooling of period to change your mind and it should state this on your order paper work. I checked mine and it only says 7 days cancelation notice, the guy said that this was the old law and because they have used the old forms I have now got 1 year and 14 days cooling off period so in other words can get full refund.of deposit. Also he asked my permission to pass case on to trading standards, of course you can I told him. He told me how to write the cancelation letter word for word . Sent this to sharps giving them the cancelation notice and they have 14 days to pay me my money back in full. I then phoned sharps to cancell she put me on to someone else and she told me if I cancel I would loose whole deposit, told her that I will get every penny back. Said have sent letter to head office she asked to send it to her but to late went higher. Few days later area manager phoned told him this first call back ever had after about 10 phone calls. Told him you are wrong gave wrong forms to me and I can now get money back. Tried to say would give bit more discount so they could fit wardrobes as they were on site. No chance I want my deposit back in full as you have 14 days to do this. Changed manner and said would send letter to me. Ok but you have 14 days to return money then you can collect stuff. Surprise letter never come and had to ring him said they have agreed for full refund so booked to collect stuff. Turned up for wardrobes still no money so phoned up and said pay me. Said would send cheque, told them no want money transfer now. I can't do this will have to check with manager, gave her bank details said she would call back asap. Told her make sure you do. Must admit was shocked when had call back in 10 mins. Agreed to it and said money was being done now. Took 10 mins and money was there. I must say that with the price of units was expecting solid wood, was so surprised that it was just chip board and very poor quality. Not worth anywhere near the price. If you are thinking of using them then think again, I would never recommend these cowboys unless you want to get ripped of and deal with a second rate company that don't care about the customers. DO NOT GO WITH THEM. A very unhappy ex customer who got a result by full refund due to there incompetence and getting even the basic law requirements correct. If you have ordered from them and not happy, check your paperwork and see if they gave you the 7 day cancelation or the correct 14 day. If it the 7 day you can get your money back you have 1 year and 14 days to change your mind. Just phone citizens advice up and they are fantastic and tell you exactly what you need to do. Hope this review helps many people. Steve”

Helpful Report

Posted 10 years ago

“Sharps have the worst customer service I have ever come across! Do not buy from them!!! Disgusting service, incomplete work and then to top it off they never bother to get back to you. I am 5 weeks down the line, bedroom not finished, and no closer to this happening. I have refused to make any payment due to contract not being completed. I will do my best to warn as many people not to go near this company!!!!”

Helpful Report

Posted 10 years ago

“The salesman was very polite and in my opinion professional. It is a shame that they are required to start their negotiations and such a high level. As I am in the building industry, I knew what I wanted and what I felt to be the correct value, so I negotiated until I was at the level I deemed acceptable. The process was good, apart from the surveyor saying that they couldn't scribe to a brick wall, the delivery chaps were polite and friendly, as was the fitter. I was pleased with the input from the fitter who knew his job. Overall happy with the experience.”

Helpful Report

Posted 10 years ago

“Happy with the quality and fitting of our wardrobes and office furniture. Fitter was quick and very tidy. Pre fitting service was excellent, cannot praise too highly the young lady who I dealt with. Not happy that I had to phone several times to have the rebbish left in the front garden removed.”

Helpful Report

Posted 10 years ago

“The worst after sales service I have ever experienced! I have been trying to get a bedside cabinet top replaced since mid August. I have been ignored, not called back when promised, let down on arranged appointment & I strongly suspect, lied to. Quick to push for a sale but rubbish when there is a problem. Also, my details were given or sold to a company trying to sell curtains or blinds for my new fitted bedroom. Out of order!! I would never use Sharps again.”

Helpful Report

Posted 10 years ago

“It makes a change to get someone to listen to what you want and do their utmost to make it happen. The survey and fitting were an absolute joy! The only complaint I could find was when delivery dates were (for some reason) misinterpreted, so I ended up not getting the job done when I originally planned. However it was all sorted out to satisfaction in the end. So they still get 5 stars for not quibbling. Yes... Sharps are not cheap! ........but you pay for what you get! I would have no hesitation to use them again or recommend them to anyone.”

Helpful Report

Posted 10 years ago

“My partner and i went into the Aberdeen shop today ,we were attended to by "Karen" after explaining in some detail our requirements (sliding doors) she told us they did not supply doors only complete bedrooms, she felt the need repeat herself several times. On leaving the shop somewhat confused we stopped to look at sliding doors, she then announced that they could supply doors of the sliding variety, my partner looked at me as i did her somewhat confused ??? We are not sure if she is maybe new to the job, but maybe some staff training would be beneficial...also she has yet to raise a smile! Safe to say we shall be taking our custom elsewhere.”

Helpful Report

Posted 10 years ago

“Sharps fitted two alcove double wardrobes in one bedroom, two alcove triple wardrobes in another and a long wardrobe in an awkward loft space with a sloping ceiling. I was very happy with the general standard of the build and their design for the wardrobe in the awkward loft space works very well. They also removed all of the rubbish upon completion. We managed to get a reduction on the price initially quoted and suggest you do the same as there seems to be some flexibility here.”

Helpful Report

Posted 10 years ago

“ROBBERS ROBBERS ROBBERS... VERY NICE AT PURSUING YOU INTO THEIR LARGER THAN LIFE PLAN... ONCE THE MONEY HAS BEEN PAID THEIR TRUE COLOUR APPEARS... POOR CUSTOMER SERVICE... RUDE PEOPLE AT PLANNING DEPARTMENT... GOODS MISSING ON DELIVERY... DENIAL FROM HEAD OFFICE ABOUT MISSING DELIVERIES... DESIGNER ON TAKING HIS PAYMENT WILL THEN NEVER RETURN YOUR CALLS NOT EVEN VOICEMAIL... I WOULD LIKE TO MENTION DO NOT EVER GET CONNED BY THIS DESIGNER WALTER FITZPATRICK... HE IS A BIG FAT UGLY LIAR WHO WILL FORCE YOU INTO PAYING A DEPOSIT UNDER THE PRETENCE THAT WORK WILL COMMENCE WITHIN 7 WORKING DAYS. SHARPS BE READY... SOLICITOR'S LETTERS GOING TO POUR INTO YOUR LETTERBOX SOON :)”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews