Apologies if this is a bit long-winded but I feel the need to let people know about our experience with Sharps, as we thought we were paying extra for a higher level of service and workmanship. We were wrong. Hopefully, it’ll be worth the read to the end for someone. We had a small storage room fitted out as a walk-in wardrobe. It cost £2700, which was apparently half-price due to the current sale. Sharps rep who did the quote for us told us that there would be a more detailed, laser survey so that the pieces cut be prepared off-site. This survey was done, but what turned up was certainly not pre-cut to suit the room. Everything was fine with the delivery of the materials, but there was far too much, and it was all in standard, off-the-shelf pieces. So what was the point of the laser survey? Installation – this went OK, although upon inspection, it seems that the high level of professional craftsmanship advertised wasn't there. I had to contact Sharps a day or so later to point out that there were half a dozen or so areas where the installation wasn't exactly done properly – there are exposed sharp corners, shelves that aren’t parallel, gaps between elements etc. Also, we were told to remove the carpet in the room prior to installation as fitting directly onto floorboards would ensure that an exact fit would be obtained at the ceiling line, something which couldn’t be guaranteed if the carpet was left as it would compress, creating a gap at the top. So I removed the carpet. And the first thing I spotted after the installation was – gaps at the top! And I had to re-fit the carpet myself after that. Most of these are small and at a push, ignorable, but it is very annoying to have paid so much money for the high-quality workmanship previously associated with Sharps, to then get a much more bog-standard level of service. Essentially, it was slightly, although not much, better than a job I could have done myself, given the tools. Edging – our wardrobe is in one of those areas where the roof slopes down, meaning that there were several angled cuts to be done. Wherever this was the case, the veneer on the material was chipped off on the outside, visible edge. It’s only a couple of mm or so, but it’s visible at nearly every edge. Material – the wardrobe is made from fairly cheap standard veneered chipboard. Don’t go expecting high-quality wood for your wardrobe – you won’t get it. This use of low-standard material is to blame for the edging problems mentioned above. Drawers – the rep asked us if we wanted drawers instead of a couple of shelves. We said yes, even though the extra cost was another £440 (for 4 drawers, so £110 per drawer. And this was half price so full price is £220 per drawer). They are tiny. Ridiculously so – barely big enough for a few pairs of socks. And as they came as a flat-pack kit, there was no craftsmanship involved in putting them together. Essentially, I paid nearly £450 for some mini-Ikea standard drawers. Not happy about that at all. After-sales service – upon mentioning all of the issue above to customer services, they did initially arrange for an installation manager to come out and inspect the wardrobe. He came, took photos, and generally agreed with everything that I pointed out. And then he left. It’s now nearly 3 weeks later and we haven’t heard anything back from Sharps. I’ve contacted them several times but have only managed to find out that the installation manager hasn’t done or submitted his report yet so they can’t do anything. In summary – not as good quality build-wise, material-wise or customer-service-wise as we had been led to believe and hoped, and certainly not worth the money. Would have accepted the numerous deviations from the ideal that they promote if the price was a lot lower. A LOT lower. Since originally composing this review a couple of weeks ago, Sharps have attempted to make some amends. They sent an installer out to re-fix 3 of the pieces of the wardrobe and put some sealant around most (but not all) of the edges, which has improved the overall appearance of the wardrobe. They also offered my £300 compensation, but even taking this into account, the service and product provided still do not come anywhere near representing good value for money. They refused to do anything about the ridiculously small drawers, stating that they “are the size they are and that’s it”. It’s a shame because you can see that, given better materials and more time to do a proper job, the installers would have been able to give us something really nice. Instead, I just am left considering myself to have been ripped off to the tune of £1000 or more.