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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had the initial visit from the designer called Kathy Geminiani, not only she is late which was not a big deal, but from the moment she walked through the door, she has showed no people skills, no greetings, come across quite rude with an attitude, this certainly does not leave a good impression and I am not happy with what I have seen so far, if the designer can't even leave a good first impression, how can I trust that the process afterwards can be reliable? So I have asked her to leave my house to stop wasting each other's time. It's a no no from me.”

Posted 3 years ago

“We was talked into ordering wardrobes was told the price of 3300 when we got the drawings there was no side panel no roof panel alarm bells rang out we paid 825 deposit and was told u pay rest on completion they rang today asking for 2145 before they will deliver and we would have to pay 330 when completed nope not a hope in hell we are gunna lose 825 we are claiming back from visa due to false information I wouldn't reccomend this company to anyone expensive and lied to not happy at all now to search for new wardrobes 😡😡😡😡😡😡😡”

Posted 3 years ago

“Do not use this company. Sheila in Horsham shop so rude that even my husband had to tell her to shut up and listen to the customer! Designer ok, but wanted payment once agreed on design. Dressing table and wardrobe. Surveyor was ok but also fairly abrupt. The fitter. Suffice to say that he was a joke. Smoking wacky backyard outside. Leaving my cloakroom a mess having over 5 days had wee’d and pood in my brand new cloakroom. The rubbish he left in the bin a disgusting disgrace. The dirt and dust left in my house,on carpets a disgrace. No dust sheets are provided. My bedrooms were covered with dust and sawdust. Radiators covered in dust, lampshades covered in dust. My garage covered in dust,my freezer covered in dust. No attempt to get the house cleaned and left how it was. On completion fitter asked for final cheque. I was so upset with what filth I was left with I cried. I had to pay nearly £200 to have professional people/cleaners in 2 days later. The photos that the cleaners took I submitted them to Sharps. The customer service was diabolical. Rude and arrogant. Amy springs to mind! I told her to submit the photos to the directors. Over night I decided to phone my bank and STOP the final cheque. The filth and rubbish they left behind was a disgrace but at my insistence they sent a rubbish collector to remove the filth. We used Sharps 20 years ago and were very impressed. This time very disgusted. If you are contemplating on using them -Don’t!!! They knew they were in the wrong and consequently have not pursued for the final payment and if they did we would take them to Court. Wished I had used Hammonds instead. Please do not use the company. They deserve to go out of business.”

Posted 3 years ago

“Inflated prices for very poor service! Avoid. Our Sharps bedroom furniture has just been completed (almost) but has taken a total of five weeks and we are still not totally happy but have given up. We have spent just under £7000 for something we could have got for less than half. Not the 'quality' we were expecting, from the product which is ok through to the Customer service which has been dire. I exclude Joanne Smart from this review, the only CA who seemed to genuinely care and try her best. The Sales Consultant promised us that all fitters use dust bags to avoid mess everywhere. This is NOT TRUE. Our first fitter James had left on the final day before we got home from work. The mess I walked into almost made me cry. Cardboard packaging and all the offcuts left in the room, everything, including the insides of the wardrobes covered in sawdust. I spent five hours cleaning before able to use. During the fit my husband, a builder himself, questioned the quality of the fit due to a chunk missing out of one of the plinths which the fitter had painted over, hoping we wouldn't notice, gaps between joins where plinths had been cut too short, a vertical divider that had been fitted which was three inches short of the ceiling (the fitter assured us that this was how Sharps made them, later completely denied by the Manager who came out to look at the install who agreed that it had been made wrong and needed replacing), bare MDF showing at the corners because they hadn't been fitted properly, plinth held up with wooden wedges because it was cut too short from the floor, glue residue left on the insides of all the wardrobe doors, three drawer fronts marked which were eventually replaced, and the drawer unit under the wardrobe not fitting flush with the doors which stuck out like a sore thumb. Now I know that nobody likes to have the quality of their work questioned but when it is costing the same as a brand new small car my husband felt entitled. The fitter took exception to this and after my husband left rang someone on his phone slagging him off, unaware that my daughter, working from home in the next room, heard every word. Totally unprofessional and unacceptable! Over the next four weeks we endured fitting appointments made and then cancelled literally two hours later, a customer service advisor confirming an evening appointment at 10.30 in the morning and then the fitter ringing 15 minutes later to say he was on his way - we were all at work so this was cancelled. A fitting appointment made which again was cancelled at the last minute which meant I used a days holiday for nothing and generally just a load of stress. We had to postpone our carpet fitting for three weeks because the room wasn't ready but finally Sharps sent Andris to sort things out. Finally a fitter who clearly takes a pride in his work. It took him 8 hours to put things right and still now we have the glue residue on the inside of the doors because as hard as he scrubbed it will not come off! Sharps are well aware of everything that has happened and despite many discussions, some quite heated, have only given us a discount of £427.55 for our troubles and this was only after I rejected the first offer. My advise to anyone thinking of buying from Sharps is to avoid them and go elsewhere. You can get just as much, if not more for far far less money and probably save yourselves a lot of hassle and upset too. We have learnt a very expensive lesson.”

Posted 3 years ago

“No, do not buy! Its sold that it's all made to measure, its not. Flat pack mdf at its best. The fitter was cutting to size in our house. You could buy IKEA wardrobes of better quality. Fair enough they won't fit your space exactly... but at £2500 less I should have taken that option. Please save yourself thousands of pounds!!”

Posted 3 years ago

“Customer service is shocking. Basically take your money and then fob you off at every other step of the customer journey. Surveyor and fitter both fantastic, customer service team terrible. Lied to about fitting time, fitting cancelled at very short notice, told i'd only need one day and now the fitter has arrived and said there is no way it could just be done in a day - 'head office will have just said that to get you off their back.' Nice way to treat someone who has just spent almost £3k with you, much of this upfront based on your new 'covid payment policy'. Thanks Sharps.”

Posted 3 years ago

“There are lots of one stars and this seems about right! They charge a fortune for a substandard job! They cancelled on us on numerous occasions, cancelled the fitting, gave us less than 2 working days notice about another delivery, want almost full payment before they have even delivered, the fitter has completely wrecked our newly decorated walls and skirting board, they left the room and the wardrobe in a FILTHY state and they don’t even get rid of the rubbish at the end of it. I would NEVER use them again! Oh, and they chipped our bannister on delivery.”

Posted 3 years ago

“Very poor value for money, fitted lights are on a movement detector and only come on if you wave your arms around and they don’t automatically go off when you close the doors either. when I complained I was told that’s just how they are (Put up with it) and for the amount that I paid I expected better. Be warned that the wardrobes don’t come with backs so if you don’t paint before ( which they recommend you don’t ) then you have to paint afterwards. Again for the amount paid you would expect to have the backs supplied. Altogether a total rip off and I wish I’d gone elsewhere.”

Posted 3 years ago

“Awful service, designer came in with limited resources to show the design and style of wardrobes. The person was not helpful at all when it came to design, stood waiting for us to talk and not give a run down of there designs or service. Further to this, he would only show previous customer paper drawings and not proper designs online. I'm shocked there is no bespoke software they have so you can visualise your design, even the most basic companies have this. Further to this, I was quoted £10k for 5 door wardrobe, apparently they gave 50% off from this and I wasn't allowed to negotiate price until I confirmed I would go ahead. Even more ridiculous and ill mannered, I was in full flow conversation speaking to the designer and he ignores me and picked up his ringing phone. He also made comments like "why should we negotiate the price you're not going to order" and had bad attitude. Wanting us to spend £5000 over a 15 minute conversation and was almost offended we asked about the price. To conclude, thoroughly disappointed in this company, my expectations were so high, a bespoke service I was excited but you're better off going to Ikea. Level of service is poor, the wardrobes may have been a good finish but its all about the service and from todays experience this company has none of it.”

Posted 3 years ago

“Awful. Three months of farcical mistakes and still no conclusion. Stressful and expensive. Customer services are possibly the worst I have ever come across. Go elsewhere.”

Posted 4 years ago

“Awful!! Was very excited to get a walk in wardrobe only to be told they could not do hardly anything I asked for because It is not made to measure. I later discovered that you can get the same materials from b&q and just get a good carpenter to fit to your spec for a third of the price. Avoid at all costs!!!”

Posted 4 years ago

“Ridiculously expensive, doors look excellent but the carcus is is cheap, badly made chipboard. You are paying for the name and the 47 departments that you have to speak to if ( when) you have a problem.”

Posted 4 years ago

“The sales pitch is very slick but unfortunately you have to pay quite a high deposit on the day ("to secure the area discount") so you're really unable to back out when the poor customer service starts after that. We advised the salesman at the time of buying that we wouldn't be able to have the wardrobe fitted until after 5 weeks time as we were getting our bedroom painted first. We were told by the salesman that this wouldn't be a problem, and again were told the same by the surveyor that came to measure the room. However, the sales team are unable to book delivery/fitting that far in advance and offer no flexibility at all. This meant that a few weeks afterwards we received a call advising us that we were booked in for delivery the one week we had told Sharps from the very outset that we couldn't do. When we told them this, the best they could offer was a further 6 weeks down the line (although they couldn't confirm exact dates that far in advance). It took 5 phone calls back and forth to get this brought forward even a couple of weeks. We were also under the impression that delivery and fitting would only take a couple of days. However, the salesman neglected to tell us that delivery is always the week before fitting - effectively meaning the room is unusable for a week. Overall - poor customer service, expensive, and we would not use again.”

Posted 4 years ago

“This company is a disgrace. Delivery and installation dates given at short notice to suit Sharps not us Delivery material was incorrect according to the fitter. After installation we have warped doors, scuffed laminate, marks on doors, holes in plinths , shelves of different depths and lots of waste Customer service arranged for a fitter to come one Friday in early June, then rang us that day at 5.40pm to advise he was running late. Customer service then arranged for the installation manager to contact us last week to view the substandard result...what a shock....we are still waiting. This company is inept and unprofessional and should be avoided at all cost. Photos will follow in due course.”

Posted 5 years ago

“We were left with an enormous gap at the top of the cornice of over 3 cms on one wardrobe and only 0.5 cms on the other wardrobe in the adjacent alcove. We were also left with chipped shelves and the top box not boxed in at the corner and an unsightly piece of wood next to the bay window”

Posted 6 years ago

“Sharps expect you to "clear the room" prior to the delivery and installation. For us this involved dismantling an existing built in wardrobe and disposing of it ourselves. For the large sum that Sharps charge I feel this should be included in the deal. We were given the wrong delivery date for our new furniture, I booked the morning off work for nothing. Furniture arrived a few days later and was put in the room. Fitter arrived a few days later as planed, was left alone to get on with the job as my wife and I were at work. Fitter left after only a few moments as he "did not have room to work" Apparently our bed was in the way, despite the designer and the surveyor assuring us that it was NOT a problem. I spoke to customer services, saying that I could be home in 10 mins to help move the bed but was told the fitter had left and would not be back that day. Strange! Fitter arrived the next morning, had a look at the room and started the installation, saying that it should be done in the same day. It wasn't but the fitter said that he would come back the following morning (Saturday) to complete. He didn't arrive till gone 11.00 but completed the work by that evening. He did a good installation and although I can find fault with some parts of the installation overall we are pleased with his work. He cleaned the room and left the "offcuts" by our bin. There was a HUGE amount of waste/ unused material that we had presumably paid for that we now had to cut up and dispose of ourselves as it was far too large to go in our bin or our car. We were told by customer services that this would be removed within 72 hours but after a week we gave up waiting and did it ourselves. All in all the fitter was good and very apologetic over the aborted first day but I understand he has to abide by Sharps rules. The rest of the experience was rubbish. Very quick to take money and gloss over any concerns, We asked for an extra shelf when we ordered the furniture which has never appeared. Far too much money and aggravation for a few pieces of chipboard covered in plastic, customer services sucks. Never again.”

Posted 7 years ago

“Well, where do I start! All was fine with delivery of fittings. Apart from all the wood they delivered was chipped and was of a poor quality. When the fitter turned up he felt the need to chop half of my coving off even though I got promised the wardrobes would be built around the coving as they were 'bespoke ' and tailored to you. He also chopped coving off on the other wall. He scratched the walls in the bedroom, I'm presuming with the materials and the bed which we already moved for him. He didn't put the carpet back and the under lay. Also carpet got marked. This is our newly bought home so we were so upset by the whole experience. Fitter didn't take his materials away with him so we have left over wood everywhere! Marks over the wardrobes too. He left without saying he was leaving and the wardrobes were only half finished! I couldn't believe it. What a cowboy Fitter sharps had sent to my home. We thought that sharps were supposed to be a professional company! They sent someone out to assess what had happened. He couldn't believe the mess he had left and how badly fitted the wardrobes were. Sharps organised for another fitter to come the following week. So my partner had to have yet another day off work losing out on money all because the wardrobes weren't done the first time round. It was all just a massive inconvenience and an upsetting, horrible experience. I tried to ring sharps about getting money back for the damaged caused to my lovely home, but the manager on the phone was very rude and patranizing, trying to tell me that a pot of paint costs £20 and that they would be willing to offer £150 back. Well I'm sorry, but we would have to get someone to come in and paint the walls and sort the coving out, not to mention the carpet. So I think that would cost more than £150. I was in tears when I put the phone down, I'm pregnant too so don't need all this stress! The manager was putting me on the spot trying to ask how much we wanted back, how was it supposed to know? I hadn't got quotes yet as didn''t know if sharps would offer me the money off. I would not recommend this cowboy company to anyone! And to say how much money we had paid! I was expecting a lot more.”

Posted 7 years ago

“Back on the 16th January we booked an appointment for someone from Sharps to give us a quote for a fitted wardrobe and they came on the 20th January in the evening which was great. We were happy with the quote and gave the go ahead that night. We had some issues with the finance paperwork as my wife was paying but I had initially been put down as lead customer. However even with this it should not of taken them until towards the end of February to get a date booked in and unbelievably the woman sorting it booked the appointment and didn't tell me! It was only when I called to find out what the hell was going on that I was told it was already sorted for Monday 21st March (2 months after original appointment). The parts were delivered on the Friday before but the 2 delivery men wouldn't take one of the large parts upstairs because they gave up saying they couldn't do it. When it came to the fitting I didn't realise that it was just 1 person so I had to end up helping him take the piece of wood upstairs. I'm not the strongest person but we managed it. Clearly the delivery drivers are lazy and weren't exactly careful with the pieces either. I had to take time off on the morning off the fitting and my wife did for the afternoon but straight away there was an issue because one of the doors was wrong and there was a shelf missing. The fitter apologised on the companies behalf and did as much as he could. He let the company know straight away and said I would likely get a call the next day. The next day came and in the end I called at lunchtime and was told they were still looking for a fitter to finish the job but would call me back once sorted. I called them back at 4:10pm as I still hadn't heard and then was called back at 4:30pm with a result. If this had been my customer service call centre I would expect a phone call to the customer in the morning with an apology and to actually give a s**t which clearly Sharps don't. The final fitting was eventually booked for the Thursday at 4:15pm so again I took some time back and got back home in time. I didn't get a call till 4:45pm from the fitter (a different one from before) saying his car was still in the garage getting a clutch and so he couldn't come over! I couldn't believe it as this was more time wasted and he must have know sooner that there would be an issue. To his credit he offered to come over on Easter Saturday to sort it but due to my own family commitments we booked it for the following Monday. It should also be said that Sharps will leave the excess material dumped next to the side of your house (something I wasn't told about beforehand). I raised a complaint about the extra time this took and the incompetence of their staff on the 30th March speaking to Helen over the phone. She told me to put everything into an email and send it to her, which I did. I got no response or confirmation from her so I called on the 1st April and was wold she would call me back which she didn't so I emailed again that night seeking a response. Nearly 2 weeks later I got a call from someone wanting to check the wardrobes as I had also mentioned about the scuffs left by the delivery men on the panels but as it had been so long my wife had already sorted it. I had still had no response from Helen to my emails so I emailed her again. I should point out whenever I spoke to her she confirmed she was indeed getting my emails so clearly couldn't be arsed to reply. It still haven't heard back from her and am not sure what to do. I am going to try one more time to get a response to my complaint against the company as I really don't want to have to stop my direct debit and go down that route. Sharps bedrooms make decent products but the vast majority of the people there seem to let them down. Badly. I will update this review as required. Nick”

Posted 8 years ago

“I am happy with the design and everything. This experience could have been made more pleasant by the better customer service provided by the professional who came for the survey. He needs more training how to pleasantly deal with the customer and how to coordinate among the different teams of own department.”

Posted 8 years ago

“I work for a small, but busy architects practice therefore instead of me seeing the project through I wanted for someone else (Sharps) to do it for me. BIG MISTAKE!!! My partner and I ordered a simple sliding door wardrobe and a bridge unit above the door which cost us £3600. We knew what we wanted, so the design process was quick and easy. However everything afterwards was a total nightmare. First the installer arrived to fit the wardrobe before the actual materials were delivered. Not a good sign, but everyone makes mistakes, so we ignored it. Ou fitter spoke very little english and it was very difficult to communicate from the beginning. I was shocked when he asked me to pay for his parking and after he got a ticket, he wanted me to pay it which I didn’t. He kept complaining about how he is not going to make any money out of this job. I stayed at home on the first day to make sure he gets it right, but in the end of the day nothing was done. The next day I had to go to work, so I left him to get on with it. When I came home I wanted to cry...(shame I can’t add pictures as they would speak for themselves): -the front panel of the wardrobe was put together from two pieces and the gap -was filled with the decorators filler -the doors were not straight -uneven gaps everywhere -the white laminate surface was cut so badly that you can see the chipboard in -every corner, on every shelf and corner -visible joints -nothing was in level -there were scratches on the on the sliding doors -pencil marks everywhere etc. I can continue, but you get the picture. When I confronted the installer, he couldn’t understand me and just wanted me to sign the papers that I’m happy with what he has done. When I said I’m not signing anything he said: “So what am I supposed to do”. We got the installation manager to come to the house, he agreed that the wardrobe and the bridge unit both look terrible and said that everything needs to be ripped out and installed again. He promised that the new installation would take place after the Christmas break (I want to mention that the wardrobe wasn’t finished until the 23rd February). Nothing happened for three weeks and eventually we cancelled the bridge unit as Sharps couldn’t find a better solution. I later got the local carpenter to install instead and he did it in couple of hours. The Customer Service team was not responding to calls or e-mails for several days. I had to chase them, otherwise nothing would be done. And when they promised to call back they never did. Eventually the new installation date was booked, we received the delivery (which I had to take a day off for again). The new fitter came to re-do the wardrobe and it turned out that half of the material is missing. He couldn’t start that day so we had to wait for another week to receive the additional materials. I also want to say that we live in a one bedroom flat, so that means that all our clothes had to be stored in the living room and we also had to sleep there. After several phone calls with Customer Service they promised that the next delivery will be before 9AM so I don’t have to take yet another day off, however the delivery was booked for afternoon. It was one mistake after another. After two weeks wearing the same clothes and living in a mess the wardrobe was installed. I must say the second fitter was not only really nice, but knew what he was doing. He has been working for Sharps for eight years. His name is Velizar. Thanks to him the wardrobe was completed. We still have and outstanding balance of £350 which is payable after completion, however I am not prepared to pay for such a service. Sharps have agreed to refund the money for the bridge that was cancelled and give us a compensation of £150, but even after all this they have the balls to ask for the £200 from us. This is just ridiculous. Please DON’T USE SHARPS if you want a nice wardrobe. Their products are cheap and much too expensive for what they are. Thank you Linda Smaukstele”

Posted 8 years ago

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Sharps Bedrooms is rated 4.0 based on 2,835 reviews