Sharps expect you to "clear the room" prior to the delivery and installation. For us this involved dismantling an existing built in wardrobe and disposing of it ourselves. For the large sum that Sharps charge I feel this should be included in the deal. We were given the wrong delivery date for our new furniture, I booked the morning off work for nothing. Furniture arrived a few days later and was put in the room. Fitter arrived a few days later as planed, was left alone to get on with the job as my wife and I were at work. Fitter left after only a few moments as he "did not have room to work" Apparently our bed was in the way, despite the designer and the surveyor assuring us that it was NOT a problem. I spoke to customer services, saying that I could be home in 10 mins to help move the bed but was told the fitter had left and would not be back that day. Strange! Fitter arrived the next morning, had a look at the room and started the installation, saying that it should be done in the same day. It wasn't but the fitter said that he would come back the following morning (Saturday) to complete. He didn't arrive till gone 11.00 but completed the work by that evening. He did a good installation and although I can find fault with some parts of the installation overall we are pleased with his work. He cleaned the room and left the "offcuts" by our bin. There was a HUGE amount of waste/ unused material that we had presumably paid for that we now had to cut up and dispose of ourselves as it was far too large to go in our bin or our car. We were told by customer services that this would be removed within 72 hours but after a week we gave up waiting and did it ourselves. All in all the fitter was good and very apologetic over the aborted first day but I understand he has to abide by Sharps rules. The rest of the experience was rubbish. Very quick to take money and gloss over any concerns, We asked for an extra shelf when we ordered the furniture which has never appeared. Far too much money and aggravation for a few pieces of chipboard covered in plastic, customer services sucks. Never again.